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Valley Imports

Fargo , ND

4.8
2,911 Reviews

402 40th St S

Fargo , ND

58103

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Showing 2,911 reviews

May 18, 2021

I can't say enough good things about this dealership, the staff, the service and especially my salesperson NATHAN! He stayed in contact with me for over a year trying to find me a special used coupe. Never More

by SCOTT.BEASECKER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Richmond, Marshal Girodat, Todd Potulny, Nathan Moris, Heather Miller
May 18, 2021 -

Valley Imports responded

Thank you so much for the kind words and 5 stars! More importantly, thank you for sticking with us and giving us an opportunity to earn your business! We appreciate you!!

May 18, 2021

Top notch service team and documentation. I was also able to work while waiting for my service work to be completed. I was given an estimate of time that work would be completed and it was accurate as to act More

by Larson5sal@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
May 19, 2021 -

Valley Imports responded

Thank you very much for the 5 stars and kind words!

May 17, 2021

Enjoy walking they the doors of this dealership greeted promptly by personnel whom are friendly and inviting. Received Assistance from any and all I ask. Very informative and willing to go that extra mile More

by shannonmalone33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bonnie, Gordy Brustad, Jake Mueller, Elmer Wenzel
May 18, 2021 -

Valley Imports responded

Thank you very much for taking your personal time to complete a review for us. We truly appreciate the kind words. We take our customer reviews seriously and try to learn from them, so would you mind sharing what we could have done better/differently to have earned 5 stars for "Pricing"? Thank you.

May 17, 2021

Michelle is very personable and friendly. That said, the 2 times I’ve taken my Golf to Valley Imports my oil has been under filled despite the service invoices saying “6 quarts” and “5.5 quarts” respectivel More

by brettpanzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle Alm, Wayne Lepp
May 28, 2021 -

Valley Imports responded

This is absolutely not acceptable as you described it in your review. We take our customer comments seriously and have revised our processes to make sure this doesn't happen again. We sincerely apologize.

May 28, 2021 -

brettpanzer responded

I had called and left a voicemail for Michelle that evening and offered the solution as a partial refund considering you had a service special for a 5 or less quart oil change, and obviously I received 5 quarts at most, but this was not acknowledged when she called back to leave me a voicemail.

May 15, 2021

Work completed correctly on time. Had business to complete with management that was also accomplished without hassle. Sales rep that sold my car was also there to discuss a potential future purchase. More

by MEEKERMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Lepp
May 17, 2021 -

Valley Imports responded

Thank you very much for the kind words and 5 stars!

May 14, 2021

I recently brought my vehicle to the service shop at Valley Imports to have a remote start installed. The service tech was friendly and quite helpful. He took his time explaining to me how the process w More

by riley.qualley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
May 14, 2021 -

Valley Imports responded

Thank you very much for sharing your experience with us! We truly appreciate the kind words and 5 stars!

May 14, 2021

We had a great experience. Erik was very helpful and always quick to respond when we had questions or concerns. I would recommend working with the team at Valley. More

by annieot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Swenson, Matt Walz, Jake Mueller, John Aarfor
May 15, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us. We appreciate the kind words and are grateful for your business. Is there anything we could have done better/differently to earn 5 stars for "Pricing"?

May 14, 2021

Valley Reconditioning did great on our detailing of our Subaru. I will definitely go back for future detailing. We brought our truck here a couple years ago and there work remains exceptional. More

by Kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mackner, Jon Manske
May 15, 2021 -

Valley Imports responded

Thank you so much for the 5 stars and kind words! We appreciate your loyalty!!

May 14, 2021

I have been a customer for 8 years now with Valley Imports, and there has never been an issue. Cory Burkhardt was my service contact for the first 6 years, and I have Wayne Lepp now since Cory has bee More

by DukeMalibu
Recommend Dealer
Yes
Employees Worked With
Cory Burkhardt, Wayne Lepp
May 15, 2021 -

Valley Imports responded

We are humbled by your loyalty and so grateful for your kind words!!!

May 13, 2021

Always a great experience at Valley. Great customer service and very knowledgeable. Love the videos and updates I get while my car is being serviced. More

by z28flyby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Tollefson
May 13, 2021 -

Valley Imports responded

We truly appreciate the kind words and 5 stars!

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