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Valley Imports

Fargo , ND

4.8
2,899 Reviews

402 40th St S

Fargo , ND

58103

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Showing 2,899 reviews

April 01, 2021

Great service, friendly people, clean, car back when promised and use of their car while mine was being worked on, don't like this part of being forced to use 25 words in order to finish More

by PATNLACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Apr 01, 2021 -

Valley Imports responded

We wish DealerRater wouldn't require 25 words either! Regardless, we truly appreciate your business and are thankful for the 5 stars and kind words!

April 01, 2021

Waiting 2 hrs from my appt time for an oil change seems long and not being able to get a loaner car EVER when doing my service is more than frustrating, especially when Gateway up the road offers a Cadi fo More

by DMHAWK469
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Apr 02, 2021 -

Valley Imports responded

We sincerely apologize for it taking so long for your oil change. We take our customer reviews seriously and we will re-visit our process regarding this service and make it better. We would like to be able to provide a loaner vehicle for every customer each day, but with in excess of 50 customers coming through our service doors each day, it isn't possible. We do our best to provide loaners to customers whose vehicles are undrivable due to safety or drivability issues. We do offer shuttle service and will take our customers wherever they want or need to go within the metro area. Again, we apologize that your visit was not the experience you deserved and we will work hard to offer you a better experience next time.

April 01, 2021

I don’t know much about the dealership since I am from out of state. However, Keith was very hospitable and ready to assist. Thanks! More

by KKILCREASE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Apr 02, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us.

March 31, 2021

Robbie was great to work with as he was very Caring and knowledgeable. First time buying from Valley Imports and won’t be our last! More

by matt.bauduin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshal Girodat, Robbie Seaman, Todd Potulny
Mar 31, 2021 -

Valley Imports responded

Thank you very much for the 5 stars and kind words! We are grateful you chose to do business with Valley Imports!!

March 31, 2021

Michelle and Keith consistently give the best customer service I could ask for. They make me feel like a valued customer. They are amazing service professionals. More

by kvein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm, Keith Stroh
Mar 31, 2021 -

Valley Imports responded

Thank you so much for the 5 stars and kind words! We appreciate you!!

March 31, 2021

Loved the service video - gives customer the know how andcgains trust! Thank you for sharing with me since I’m new to Valley Imports service shop More

by Lori shellito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Apr 01, 2021 -

Valley Imports responded

We sincerely appreciate the 5 stars and kind words! We are glad to hear that you like our video too!

March 31, 2021

Keith was very accommodating and easy to work with. Work was done on a timely manner. Could use a few more loner cars, but over all it was good. More

by highbnks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Apr 01, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us.

March 31, 2021

My wife and I both agree that we had a wonderful buying experience. We had seen a Audi Q7 online and made arrangements to test drive the vehicle. While we made the decision to buy, we felt there would have More

by mark.uhler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Pagel, Jason Hendrickson, Lisa Lotzer
Apr 01, 2021 -

Valley Imports responded

Thank you so much for the kind words and 5 stars! We appreciate the opportunity to earn your business!!

March 31, 2021

Robbie, Jake and Marshal went above And beyond as always, they are very thorough, passionate, and took the time to explain everything. I trust these three more than anyone else there, and will always get my More

by FMrealtorjon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Pagel, Michelle Alm, Marshal Girodat, Jake Mueller, Robbie Seaman, John Aarfor
Apr 01, 2021 -

Valley Imports responded

Thank you for the 5 stars and kind words for Robbie, Jake and Marshal.

March 31, 2021

Staff was very courteous and helpful. Erik was knowledgeable and very generous with his time inspire of fact it was his daughter’s birthday. Thanks . More

by inder62401
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Erik Swenson, Kristen Pagel, Matt Walz, Brendan Levings
Apr 01, 2021 -

Valley Imports responded

Thank you so much for the 5 stars and kind words for Erik!

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