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Valley Imports

Fargo , ND

4.8
2,899 Reviews

402 40th St S

Fargo , ND

58103

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Showing 2,899 reviews

March 25, 2021

I was very impressed with the customer service and accommodating staff. They were able to squeeze my car in and complete my repairs on a very busy day. More

by KKESSEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Mar 25, 2021 -

Valley Imports responded

We are glad to hear that your experience was what you deserved! Thank you very much for the 5 stars and kind words!!

March 25, 2021

Keith listened to my concerns and made arrangements around my schedule to check out any potential problems. Easy drop off, prompt response to issues. Concern resolved with notation added in case future More

by ALFORCAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Mar 25, 2021 -

Valley Imports responded

Thank you very much for the kind words and 5 stars! We appreciate your business!!

March 25, 2021

Awesome. Easy to work with and I love my new Atlas! Erik was professional and helped me find the car that was right for me. More

by pinkldy10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Swenson, Marshal Girodat, Todd Potulny
Mar 26, 2021 -

Valley Imports responded

Thank you so much for the 5 stars and kind words! We appreciate your business!!

March 24, 2021

Very good experience. I gave a 4 star because the financing explanation was a little rushed. I would of liked more details about the finance rates and time to ask questions. More

by rhffinley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Swenson, Matt Walz, Bob Lever
Mar 26, 2021 -

Valley Imports responded

Thank you very much for taking your personal time to complete a review for us. We take our customer's comments very seriously and we will re-examine our process in the finance department to make sure we do a better job going forward!

March 23, 2021

Very professional and courteous staff. Service reports were exceptional and updates were good. I would recommend to others for sales and service in the future. More

by LISAKAY923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Mar 24, 2021 -

Valley Imports responded

Thank you very much for the 5 stars and kind words! We appreciate you!!

March 22, 2021

3 1/2 hours to wait for an oil change is a bit excessive especially when you are sitting in the waiting room. I came in for an 11:00 am appointment and waited until 2:30 pm till it was finished. More

by VERNELSCHNEIDER
Recommend Dealer
No
Employees Worked With
Don Tollefson
Mar 23, 2021 -

Valley Imports responded

Thank you for sharing your experience with us. We agree that 3 1/2 hours for an oil change is too long, no matter what kind of vehicle it is. Your motorhome also required a recall, which we had never performed before, so learning about that requirement and performing it correctly, took longer than normal. We sincerely apologize for taking too long to perform these services.

March 19, 2021

The worst experience EVER! After 3 week notice to service my RV Sprinter , had to drive back and forth to Minot 3 trips and $3500 cost they give me a Sonata to drive back to Minot. May be I should stop buyi More

by ABE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Aarfor, Don Tollefson
Apr 02, 2021 -

Valley Imports responded

Thank you very much for updating your review to 4.25 stars. We hope that we will have another opportunity to give you an excellent experience.

March 18, 2021

Very clean, very professional. The email of the mechanic working on the car and the video explanation was very helpful. Very friendly and helpful staff. More

by KDELAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Mar 18, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us! We take our customer reviews very seriously and believe that we can learn from them. If you feel comfortable sharing with us, what could we have done better/differently to earn 5 stars on "Pricing"?

Mar 18, 2021 -

KDELAGE responded

The actual problem was simply to clean out the blower fan of debris, and replace an air filter. I didn’t have to replace the fan, so the price of over $200 seemed really high to me.

Mar 18, 2021 -

Valley Imports responded

Thank you for responding so quickly! It does look like the blower motor and the housing of the blower motor needed to be removed and cleaned, and a pollen filter was replaced. To perform these jobs correctly it should take a couple of hours which would indicate why the bill was over $200.

March 18, 2021

Your service department advisors Wayne and Cory are incredible people. Always friendly, helpful and understanding of the needs of the customer. I do not have the name of the mechanic who worked on the More

by DINESH.KATTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Brustad, Cory Burkhardt, Wayne Lepp
Mar 18, 2021 -

Valley Imports responded

Thank you so much for the kind words and 5 stars! We think our employees are pretty great too! We will do our best to continue to provide you excellent service for years to come!

March 18, 2021

As always, great service and wonderful customer care! I’ve always had fantastic luck at Valley Imports and highly recommend them for sales and service. More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Mar 19, 2021 -

Valley Imports responded

Thank you very much for the 5 stars and kind words! We truly appreciate your loyalty!!

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