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Valley Imports

Fargo , ND

4.8
2,903 Reviews

402 40th St S

Fargo , ND

58103

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Showing 2,903 reviews

March 19, 2021

The worst experience EVER! After 3 week notice to service my RV Sprinter , had to drive back and forth to Minot 3 trips and $3500 cost they give me a Sonata to drive back to Minot. May be I should stop buyi More

by ABE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Aarfor, Don Tollefson
Apr 02, 2021 -

Valley Imports responded

Thank you very much for updating your review to 4.25 stars. We hope that we will have another opportunity to give you an excellent experience.

March 18, 2021

Very clean, very professional. The email of the mechanic working on the car and the video explanation was very helpful. Very friendly and helpful staff. More

by KDELAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Mar 18, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us! We take our customer reviews very seriously and believe that we can learn from them. If you feel comfortable sharing with us, what could we have done better/differently to earn 5 stars on "Pricing"?

Mar 18, 2021 -

KDELAGE responded

The actual problem was simply to clean out the blower fan of debris, and replace an air filter. I didn’t have to replace the fan, so the price of over $200 seemed really high to me.

Mar 18, 2021 -

Valley Imports responded

Thank you for responding so quickly! It does look like the blower motor and the housing of the blower motor needed to be removed and cleaned, and a pollen filter was replaced. To perform these jobs correctly it should take a couple of hours which would indicate why the bill was over $200.

March 18, 2021

Your service department advisors Wayne and Cory are incredible people. Always friendly, helpful and understanding of the needs of the customer. I do not have the name of the mechanic who worked on the More

by DINESH.KATTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Brustad, Cory Burkhardt, Wayne Lepp
Mar 18, 2021 -

Valley Imports responded

Thank you so much for the kind words and 5 stars! We think our employees are pretty great too! We will do our best to continue to provide you excellent service for years to come!

March 18, 2021

As always, great service and wonderful customer care! I’ve always had fantastic luck at Valley Imports and highly recommend them for sales and service. More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Mar 19, 2021 -

Valley Imports responded

Thank you very much for the 5 stars and kind words! We truly appreciate your loyalty!!

March 17, 2021

Very good sakes rep. She is very knowledgeable about Audi cars. She does an excellent orientation to the vehicle. Manager was also pleasant. Location was clean. So glad they were open at 8 am. This is my More

by gardengirldn
Recommend Dealer
Yes
Employees Worked With
Tana Martin, Kristen Pagel, Marshal Girodat
Mar 17, 2021 -

Valley Imports responded

Thank you so much for the 5 stars and kind words! We truly appreciate your loyalty and will strive to provide you with excellent service for years to come!!

March 17, 2021

We had a great experience with Valley Imports. Dzmitry was great helping us explore options and encouraging us to take test drives in vehicles we hadn’t previously considered but he thought it was importa More

by Clint Gray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Pagel, Matt Walz, Dzmitry Yatsuk
Mar 18, 2021 -

Valley Imports responded

Thank you very much for the 5 stars and kind words for Dzmitry! We truly appreciate your business!!

March 17, 2021

Jerry did an excellent job taking care of me on this purchase. He was proactive before the sale. He helped with my trade and was through when I picked the GT4 up. The whole transaction was flawless. More

by Chiphomme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Pagel, Jerry Meier, Matt Walz
Mar 18, 2021 -

Valley Imports responded

Thank you so much for the 5 stars and kind words for Jerry! We appreciate you!!

March 16, 2021

From the moment you walk in the dealership is clean and bright along with a very friendly and accommodating sales and service departments. It keeps me coming back. More

by NTHORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Mar 16, 2021 -

Valley Imports responded

Thank you very much for the kind words! We truly appreciate you and the 5 star review!!

March 16, 2021

Good service with technical support and knowledgeable staff 👍. Very friendly and professional trusted personnel in the shop Audi Fargo is my first experience with real business in auto services More

by CASTIS2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Mar 17, 2021 -

Valley Imports responded

Thank you very much for the 5 stars and kind words! We appreciate your business!

March 16, 2021

So happy to get in at such a short notice! Quick completion of the work. Friendly service just like always. The video review of the vehicle is the best! More

by CSOVO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Lepp
Mar 17, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us! Is there something specific that we could have done better/differently to earn 5 stars for "Pricing"? We take our customer's reviews very seriously and believe that we can learn from them.

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