Valley Imports

Excellent service !! 5 stars !!!Communication was Excellent service !! 5 stars !!! Communication was perfect, very professional Happy new year’s Wayne was great at communicating and friendly Excellent service !! 5 stars !!! Communication was perfect, very professional Happy new year’s Wayne was great at communicating and friendly I will be happy to return for more service work ! More

My experience was not the greatest that it could have been. I was able to make an appointment with Philip but he was on vacation so he had Nathan fill in his place. I was able to look at the vehicle and been. I was able to make an appointment with Philip but he was on vacation so he had Nathan fill in his place. I was able to look at the vehicle and test drive with no issue. Nate was kind enough to let me go and see if it would fit in my garage with no issue. After returning to the dealership, I was greeted by Nate and told to wait in his office while they began the process of evaluating my trade in. After they took my vehicle for a test drive, I saw an email for the “KBB Cash Value” of my car. After waiting some more time, I received another email that my “offer” was no longer valid. Then came the fun part. I was working with Nate when I began the negotiation process and it was very straight forward until I wanted a little more for my trade in. Nate wanted to confirm with the “pre-owned manager” that the price I wanted was feasible. The “manager” and Nate came back to his office and I was immediately disrespected from Jake Mueller for wanting more for my trade. Now I understand, the dealership needs to make money on my trade, but I dont think I deserve to be talked down to like I didnt know what I was talking about. After all, I worked for Valley Imports back in 2015, so I know how the place runs and what goes on. Ultimately, I was so furious at being disrespected and miss treated that I decided to walk away from making a deal. Fast forward an hour, I called Nate back and we were able to come to an agreement with no issues. I drove back to the dealer and Nate and I sat in his office while I waited for the paperwork to be finished, but at this time I was informed that since I was working with USAA, I was not able to take possession of the vehicle until the payment had cleared. Luckily enough, Nate was kind and able to have me use my trade in vehicle until they could deliver my new vehicle. The financial part was a breeze and no troubles there, just had to wait until three days after the day I filed all of the paperwork to actually “own” the vehicle. I know plenty of others that have gone in this direction with other dealerships with no issues. To sum this up, don’t expect too much from a trade in and either finance with them or have a certified check from a bank. I expected more from Valley Imports, but I dont think I will buy a vehicle from them again. And now, my vehicle has a chip in the windshield that wasnt there from my test drive. Hope my review helps some others. More

Michelle was great !! She listened to everything we needed done with our vehicle and got it done. She was able to get us a loaner car which made it so much easier for us. Thank you so much Michelle � needed done with our vehicle and got it done. She was able to get us a loaner car which made it so much easier for us. Thank you so much Michelle 🙂 More

This is my 4th Audi and I always had good luck with their service department and my cars. They try to make things right for me. service department and my cars. They try to make things right for me. More

Recently purchased a Honda Pilot from valley Imports. Our salesman, Reece Holland, was great to work with! Very satisfied with the vehicle and the whole experience! salesman, Reece Holland, was great to work with! Very satisfied with the vehicle and the whole experience! More

Erik helped me trade in my Jeep Grand Cherokee for an Audi Q5. He was so friendly and easy to work with. Everyone that helped us were friendly and went the extra mile to make sure the process went smooth Audi Q5. He was so friendly and easy to work with. Everyone that helped us were friendly and went the extra mile to make sure the process went smoothly. Highly recommend! More

The transaction of buying this new car was fast and very easy. This is what I am looking for when I want a new car. easy. This is what I am looking for when I want a new car. More

Safe and Covid friendly transaction. Bob and the sales staff made the entire transaction effortless as they had since I first became a customer in 2003. They even delivered my car to Bismarck. Thanks. staff made the entire transaction effortless as they had since I first became a customer in 2003. They even delivered my car to Bismarck. Thanks. More

Had my car protected with there premium shield product. Michelle did a great job, looks amazing. They added a piece of matte black on the hood for a custom look. John at the front dealer walked me threw th Michelle did a great job, looks amazing. They added a piece of matte black on the hood for a custom look. John at the front dealer walked me threw the whole process A+ service, highly recommended. More