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Valley Imports

Fargo , ND

4.8
2,900 Reviews

402 40th St S

Fargo , ND

58103

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Showing 2,900 reviews

November 21, 2020

We had a good experience. No complaints. There’s a We had a good experience. No complaints. There’s a twenty-five word minimum so I need to write more. We are happy with our Pilot. More

by rwilson18
Recommend Dealer
Yes
Employees Worked With
Joel Baumgartner
Nov 24, 2020 -

Valley Imports responded

thank you for the 5 stars!

November 20, 2020

Was not impressed waiting for a service of oil change and multi check on our Audi as it took 3hours and on our way home a low tire light came on we had the tires air up and reset light. More

by MITCH5080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristen Pagel, Michelle Alm
Nov 24, 2020 -

Valley Imports responded

We apologize that your experience was not what you deserved. There is no doubt that things happen during a day in service that puts our whole shop behind, but we won't use that as an excuse and we will use your experience as an opportunity to improve our processes so this doesn't happen again. Please accept our apology for the inconvenience.

November 20, 2020

Awesome service, great prices! Service staff was very knowledgeable, quick and efficient Keith,Michelle and Brian are top notch. Techs are superior, well trained and educated More

by RAAFOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Burkhardt, Michelle Alm, Angi Bigelow, John Aarfor, Keith Stroh
Nov 24, 2020 -

Valley Imports responded

Thank you so much for the 5 stars and kind words! We appreciate you!

November 19, 2020

Disappointed it took over 1 1/2 hours to do a routine oil change. No apology or discount for the long wait. They text to tell you your cars is ready and you come to get it and end up waiting for it to come o More

by BALARSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Tollefson
Nov 20, 2020 -

Valley Imports responded

We sincerely apologize for not meeting your expectations during your last service visit. By now, Don has reached out to you to offer an apology as well. We are always trying to improve our processes so these situations don't happen, but once in a while, we fall short. We will do better...……..

November 19, 2020

Great “in and out” service. No wasted time checking in or picking up after service. Thanks for that. Keith was great at explaining the issues with my car, he is a Very patient individual. More

by DAVID.SPRAGUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Nov 20, 2020 -

Valley Imports responded

Thank you very much for the 5 stars and kind words for Keith! We appreciate you!!

November 19, 2020

Great service and sales staff, especially Wayne, Erik and Kristen. Always treated fairly and I greatly appreciate their efforts before, during, and after the sale to keep my family in the best from Germany. More

by ndgntlmn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Swenson, Kristen Pagel, Matt Walz, Wayne Lepp
Nov 20, 2020 -

Valley Imports responded

Wow! Thank you so much for the kind words and 5 stars! We are thankful for you!

November 17, 2020

The employees were really helpful and very professional. They estimated a time frame for the work to be completed and was right on point with the estimated time More

by CLEMRAW63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Lepp
Nov 17, 2020 -

Valley Imports responded

Thank you very much for taking your personal time to complete a review for us.

November 13, 2020

I don’t write reviews the sales guys did a great job goodbye good morning good night good luck good job thanks again have a great weekend More

by daisydogg2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Brustad, Matt Walz, Dzmitry Yatsuk
Nov 14, 2020 -

Valley Imports responded

Thank you for the 5 stars! We appreciate your business!

November 13, 2020

Always very friendly and easy to work with. Great customer service and I appreciate everything they do. I was being helped over the phone by Cory and he made the experience very simple and easy. Book More

by kiarrabraham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Burkhardt, Michelle Alm, Brian Mackner, Angi Bigelow, John Aarfor, Wayne Lepp, Jon Manske, Keith Stroh, Don Tollefson, Heather Miller
Nov 14, 2020 -

Valley Imports responded

We are happy your experience was what you deserved! Thank you very much for the 5 stars and kind words!

November 12, 2020

Able to fit me in when I had missed a previous appointment and had me done quickly and efficiently. Courtesy drivers prompt, safe and friendly. More

by INDYMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angi Bigelow
Nov 12, 2020 -

Valley Imports responded

Thank you very much for the kind words! We appreciate your business!

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