Valley Imports

Efficient pleasant quickly responsive to calls, flexible with scheduling in the service department. Sometimes in the past have found sales floor staff not as available responsive or personable as I would ha with scheduling in the service department. Sometimes in the past have found sales floor staff not as available responsive or personable as I would have expected for walks-ins; perhaps appointments are the way to go? More

Dealership and staff always very professional. Michelle in service and Erik in sales are rockstars! Michelle went above and beyond yesterday and not only arranged to get my windshield replaced but actually in service and Erik in sales are rockstars! Michelle went above and beyond yesterday and not only arranged to get my windshield replaced but actually transported it to the body shop for me. I was getting my transmission flushed also. More

Prompt. Friendly. Reliable. All qualities I expect from a Mercedes-Benz dealer! Valley Imports provides quality service that is consistent. I appreciate the care they show during each service visit. Mercedes-Benz dealer! Valley Imports provides quality service that is consistent. I appreciate the care they show during each service visit. More

Michelle in service is great to work with. She is the main reason why we continue to purchase Volkswagen vehicles. Service is timely and predictably good main reason why we continue to purchase Volkswagen vehicles. Service is timely and predictably good More

This is our 6th vehicle from Valley Imports. The sales staff has always been great. The Porsche Cayenne, that we have now, had an issue with the sunroof that was tough to diagnose. Paul didn’t give up an staff has always been great. The Porsche Cayenne, that we have now, had an issue with the sunroof that was tough to diagnose. Paul didn’t give up and finally fixed the problem. We will be back. More

Prompt, professional service. Great communications. Highly recommend. Service department is very accommodating. You receive texts and videos on the progression of the service. Kate Sampson. Highly recommend. Service department is very accommodating. You receive texts and videos on the progression of the service. Kate Sampson. More

Excellent service Michelle was very easy to work with. She was able to schedule service on very short notice for a second vehicle. I enjoyed the service videos. In part Michelle was very easy to work with. She was able to schedule service on very short notice for a second vehicle. I enjoyed the service videos. In particular I liked the correct, german pronunciation of Volkswagen at the end. More

Always great folks here to help I've alway have great experiences with the crew at Valley Imports. Michelle in service is always a welcome face to see whether it is for routine maint I've alway have great experiences with the crew at Valley Imports. Michelle in service is always a welcome face to see whether it is for routine maintenance or an issue. This extends to Erik and Kristen in sales and all the way up to Jeff, no matter the occassion. They know me by name when I come in looking for any kind of help and do their best to service any needs or questions I may have. Thanks! More

I have been very satisfied with the service, done nicely, and with any problems they were handled in an appropriate manner. They are attentive to our needs, only area with us is to be a little more accurate and with any problems they were handled in an appropriate manner. They are attentive to our needs, only area with us is to be a little more accurate on when car will be ready. More

I had a great experience getting my oil changed, even in the midst of a Pandemic. I'm moving and had already put it off for 2 months, so I was trying to avoid going during this COVID situation, but it was u the midst of a Pandemic. I'm moving and had already put it off for 2 months, so I was trying to avoid going during this COVID situation, but it was unavoidable. Valley Imports handled the process very well, even amidst social distancing. They mostly communicated with me through text and email to limit our contact, which I actually preferred. Also, they sent me a video of the inspection and a detailed report. This level of detail and care is excellent, and I appreciate how hard they work to communicate. I'm often nervous to take my car in because I'm afraid the costs will add up and I'll be uncomfortable, but my representative Levi was great and really helped outline costs for today and then future work to properly maintain my car. If anything, they over communicated, which I'm actually very happy with, since I've had other experiences at a different shop where I didn't feel informed about the work and costs. The use of technology and level of professionalism is unmatched. More