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Valley Imports

Fargo , ND

4.8
2,899 Reviews

402 40th St S

Fargo , ND

58103

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Showing 2,899 reviews

October 17, 2019

Issue with gas tank door Job completed quickly and efficiently. Zach was very cordial and efficient and easily understood.provided a loaner vehicle. Explained all that clearl More

by LYNNEEBNER
Recommend Dealer
Yes
Employees Worked With
Zach Watterson
Oct 18, 2019 -

Valley Imports responded

Thank you for the 5 stars and the kind words for Zach!

October 16, 2019

Oil change Cory and Wayne always super helpful, mechanic video is great, this is about my 15 year doing business with Valley Imports and service is always great More

by GREGG.M.ESPELIEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Burkhardt, Jerry Meier, Wayne Lepp
October 14, 2019

No response Unable to speak with someone so left a message to have them call me to set up an appointment. Never got called back so called in again a couple days l More

by SHELLDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Lepp
Oct 17, 2019 -

Valley Imports responded

It sounds like we really dropped the ball regarding your appointment and we apologize. There is no excuse for mishandling your phone call and we are going back through our process to make sure this doesn't happen again. As you can imagine, we don't normally have to schedule a customer out 10 days for an oil change so we are currently trying to understand how that happened. Ultimately, we are grateful that you still decided to do business with us and we are striving to provide you with a better experience the next time, if you feel we deserve another chance. Thank you.

October 12, 2019

Service, tires and rotation We were scheduled for an 8:30 appt. our friend who works in Fargo dropped the car off. It was not completed until 5 pm and he missed his wife’s dinn More

by SUPERDAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie O'Neill
Oct 18, 2019 -

Valley Imports responded

There are several areas of opportunity for our service department to get better, based on your experience. We truly appreciate you sharing this information with us and we will take it very seriously when we update our processes. We sincerely apologize for your inconvenience and the inconvenience we caused your friend.

Oct 19, 2019 -

SUPERDAV responded

thank you

October 11, 2019

Purchased used car Easy to work with and wanting to please their customer! We had a great sales person named Tim that worked with us with a call back the next day. More

by Deano
Recommend Dealer
Yes
Employees Worked With
Matt Walz, Tim Blaska
Oct 14, 2019 -

Valley Imports responded

Thank you very much for the 5 stars, and the kind words regarding Tim! We truly appreciate your business!

October 11, 2019

Bought an Outlander from Valley Imports I met with Joel at Valley Imports. He helped me with all my questions and made it very easy to test drive and buy. Thanks More

by STEVEHIRCHERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Walz, Joel Baumgartner, Todd Potulny
Oct 14, 2019 -

Valley Imports responded

We are happy to hear you had a nice experience with Joel and we are grateful for the 5 stars! Thank you so much for you business and we hope you enjoy your new Outlander!!

October 10, 2019

Outstanding Service I always receive outstanding service from Valley Import. It’s folks like Levi and Brian that make this difference! Always helpful and friendly. Great More

by scgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mackner, Levi Grey
Oct 11, 2019 -

Valley Imports responded

We are very grateful for the 5 stars and kind words! Your business is very important to us and we will continue to improve so we can offer you a truly exceptional experience every time!!

October 09, 2019

Good Experience My first dealings with Keith, he was very helpful, I will ask for him next time I need service. Don’t know what else to say! More

by PAULPAT77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Swenson, Keith Stroh
Oct 09, 2019 -

Valley Imports responded

Thank you so much for the 5 stars and kind words regarding Keith! We appreciate your business!!

October 09, 2019

Great place to buy a vehicle! My wife and I have purchased four new vehicles from Erik at Valley Imports. Whether VW, Audi or Benz we were treated almost like family. Highly recomm More

by ndgntlmn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Swenson, Marshal Girodat
Oct 09, 2019 -

Valley Imports responded

Wow! We are truly humbled by your loyalty and appreciate your kind words for Erik! We love the 5 stars and will continue to do our best to give you a truly exceptional experience whenever you are here!!

October 04, 2019

Good job on new tires They helped me choose the tires that were best for my car. They also fixed the noise in the front of car with a new sway bar. More

by HOTSPITFGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hirchert, Zach Watterson
Oct 05, 2019 -

Valley Imports responded

Thank you so much for the 5 stars! We appreciate your business and will continue to do our best to give you a truly exceptional experience!!

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