Valley Imports

Very impressed My first experience with Valley Imports could not have been more positive. I came in to look at (and eventually purchase) a pre-owned 2015 Volkswagen My first experience with Valley Imports could not have been more positive. I came in to look at (and eventually purchase) a pre-owned 2015 Volkswagen Golf. Dzmitry assisted us through the process and he couldn't have been more helpful. The weather on the day I purchased wasn't the greatest, but he brought the car right up to the door and had it warmed up before we went on the test drive. He was incredibly knowledgable of the specific car, as well as Volkswagen as a whole brand. I was presented with multiple options about supplemental services (warranties, service contracts, etc.), but never felt pressured into purchasing any of them. Todd and Matt from the finance team were both extremely helpful as well, and it's refreshing to deal with salesmen who are genuinely concerned about getting you the lowest, most comfortable payments as opposed to just getting the car off their lot. The car was in incredible shape, both inside and out. It was very evident that a lot of work had been put into making sure the car was as clean as if it just rolled off the assembly line. They even replaced the battery and wiper blades for free while we were waiting to get the finances finalized, which was a very nice and thoughtful bonus. The dealership itself was very accommodating, with plenty of complimentary snacks and drinks. When we were ready to go, Dzmitry walked us through the service department and explained some final things about the car before I drove off a happy customer. I would not hesitate to come to buy another vehicle from Dzmitry or anybody at Valley Imports. More

Awful Service Sent in a few cars for trade in values and finance. Like always, no response and staff didn’t care. Pretty obvious they don’t want the business. Talke Sent in a few cars for trade in values and finance. Like always, no response and staff didn’t care. Pretty obvious they don’t want the business. Talked to Todd in finance and he was rather rude. Never got a call back for trade in value on my car. Marshall was wonderful as always, and I feel bad that the staff behind him does not return calls when he is trying to earn a living. Marshall is the only person I would recommend working with, but it is unfortunate the people who support him in his job do not follow up. After emailing and calling three times last week, I drive to Minneapolis and purchased a 2019 BMW, and they were more than happy to receive the business there. Valley Imports really needs to work on the business relationships and how they treat people. More

Trapped with no heat From out of town. When we left hotel heater fan wouldn’t turn on. Went to Valley Imports and 1.5 hrs later we drove away with new fan motor. Can’t bea From out of town. When we left hotel heater fan wouldn’t turn on. Went to Valley Imports and 1.5 hrs later we drove away with new fan motor. Can’t beat that without even having an appointment. More

Great job Id come back n get another car from Jescie, give him a raise he most definitely deserves it..Such a friendly guy and very personable Id come back n get another car from Jescie, give him a raise he most definitely deserves it..Such a friendly guy and very personable More

Speedy service This was my first experience with Valley Imports. The oil change and tire rotation was done in an hour. They were friendly and my car was clean. This was my first experience with Valley Imports. The oil change and tire rotation was done in an hour. They were friendly and my car was clean. More

Great fast service and fair price I enjoyed my time at valley imports the express department got me right in and while I waited I checked on some tires in parts they boy I'm glad I did I enjoyed my time at valley imports the express department got me right in and while I waited I checked on some tires in parts they boy I'm glad I did their tire prices were very good and they showed me some pros and cons and different price points on what they offered including their in house tire protection program. I was sold More

Excellent service, highly recommend! The employees were very knowledgeable and caring about my needs and understanding of the new vehicle I purchased. I appreciate everything they did for The employees were very knowledgeable and caring about my needs and understanding of the new vehicle I purchased. I appreciate everything they did for me! More

Good service as always Reliable friendly service. I enjoy the little videos I get from the service technician showing me that things are looking or that there needs to some Reliable friendly service. I enjoy the little videos I get from the service technician showing me that things are looking or that there needs to some work over and above the routine maintenance. More

Multiple service issues I came in multiple times for multiple service issues. Each time, I had Michelle as my service advisor. She was very informative, she was punctual w I came in multiple times for multiple service issues. Each time, I had Michelle as my service advisor. She was very informative, she was punctual with replies and always treated me like family. I highly recommend her for all your service needs. More

Awesome detail services! Super friendly and fast! Great rates and attention to detail is amazing. I'm glad that I was referred to Valley Imports ! Thank you very much! Super friendly and fast! Great rates and attention to detail is amazing. I'm glad that I was referred to Valley Imports ! Thank you very much! More