Valley Imports

Very pleasant buying experience, first time VW owner. We are new customers to this dealership and to VW. Overall the experience was good from the test drive to the paperwork. Pricing was competitive, st We are new customers to this dealership and to VW. Overall the experience was good from the test drive to the paperwork. Pricing was competitive, staff and managers friendly and knowledgeable. Orientation of the new vehicle controls was informative and thorough. We are looking forward to our new car! More

Great experience Tana was very knowledgeable and easy to work with. She spent significant time sharing the features of the Audi and sharing available options. She de Tana was very knowledgeable and easy to work with. She spent significant time sharing the features of the Audi and sharing available options. She delivered the car to us on her day off and did an awesome job going over the vehicle. We would work with Tana again. More

Excellent Service from start to finish I don't normally give 5 star reviews unless everything was perfect or an inch away from perfect. I can say unequivocally that my experience at Valley I don't normally give 5 star reviews unless everything was perfect or an inch away from perfect. I can say unequivocally that my experience at Valley Imports was top notch from start to finish. Every last staff member with whom I interacted was friendly and helpful, and they were able to get me the car I wanted, when I wanted it. I worked primarily with Tana, and she was awesome. I could tell she really cared about these cars, and she knew so much about them. This went beyond memorizing a car's stat sheet or being able to recite the owner's manual. She knows these cars. I also spent some time with Matt at the end of the experience, and he made the entire paperwork and financial process easy to understand, easy to complete, and completely pressure-free. He clearly explained all of the options and their implications, and when asked, he also provided his personal opinion on various options and how well they might fit me. Being able to speak freely during these meetings, and being met with it in return, makes the entire experience so much better. Both Matt and Tana handled their roles with excellence. I saw a Valley Import commercial on TV not too long ago, and it talked about how things are just done differently there. After my experience, I can fully attest to this. 5/5, would shop again :) More

Valley Imports was a great place to work with. My sister recently bought a vehicle from Valley Imports and said her experience was great. When my husband and I decided to look for a new vehicle we My sister recently bought a vehicle from Valley Imports and said her experience was great. When my husband and I decided to look for a new vehicle we wanted to work with Valley Imports because of the great service we heard about from my sister and my dad. I emailed Valley Imports and said which vehicle I was interested in and that I lived three hours away. I got a call the next day in the morning from Erik Swenson answering some of my questions. He made the whole process work smoothly and was available right away when I needed questions answered. They also delivered the car promptly the day after we told Erik we wanted the vehicle. I highly recommend Valley Imports if you’re looking for a new vehicle and Erik was a great salesman! He was very upfront and very pleasant. Thanks Valley Imports, Erik and the wonderful people willing to take time out of their day to deliver us our vehicle! More

Didn't buy from Valley; still the best part of experience First thing you need to know is that we didn't even buy a car from Valley. We strolled in one day, exhausted from the high pressure tactics of a neig First thing you need to know is that we didn't even buy a car from Valley. We strolled in one day, exhausted from the high pressure tactics of a neighboring lot and met Thomas. He was courteous, knowledgeable, and absolutely no pressure. After a couple of weeks of his calling us (at our request) with cars we might be interested in and taking us on multiple drives of multiple models, we actually found the perfect car at another lot. We were so close to a RAV4 with Valley but the perfect Outlander fell into our hands on the same day: Thomas was the person who introduced us to the Outlander; he just didn't have on within our budget. When I called to tell him, he wasn't bummed out at all -- he congratulated us on finding something to suit our needs. It was refreshing to have a salesperson more interested in making a suited match than a sale. I also had a great conversation with Bob in the pre-owned lot checking outa couple of other options. That guy knows cars and has sold so many he doesn't even need to sell one to you (but he will, because he's good). There's nothing here that would stop Valley from being our first stop next time we need a new car. Stop by and see Thomas or Bob, they'll set you up right. More

They went the extra mile! Great communications and very friendly staff. They gave me a fair price on my trade in and a great price on a CPO Audi. If you are in the upper Midwe Great communications and very friendly staff. They gave me a fair price on my trade in and a great price on a CPO Audi. If you are in the upper Midwest and in the market for a German car, you ought to yourself to check these guys out. More

No pressure, No hassle, We purchased first vehicle from Valley Import in March. By the far, the easiest vehicle purchase we have ever made. Thanks, Thomas and the staff at V We purchased first vehicle from Valley Import in March. By the far, the easiest vehicle purchase we have ever made. Thanks, Thomas and the staff at Valley Imports. More

How Car Buying Should Be Erik was very knowledgeable and easy to talk to about vehicles and made it easy to find the right one. He worked around my schedule to find time to te Erik was very knowledgeable and easy to talk to about vehicles and made it easy to find the right one. He worked around my schedule to find time to test drive and get the paperwork done. I'd recommend him to anyone. More

Nothing to be afraid of I've always hated buying vehicles from dealerships. The pressure, the waiting, the feeling of being another commission check. Not at Valley Imports an I've always hated buying vehicles from dealerships. The pressure, the waiting, the feeling of being another commission check. Not at Valley Imports and more specifically not with Robbie Seaman. Don't let his age fool you, Robbie is professional, knowledgeable, and he respects that your time is valuable. I never felt pressured to buy something I didn't need and I felt he GENUINELY wanted to make me happy, not just earn a sale. The entire team at Valley was so helpful. Robbie made sure I knew exactly what was happening every step of the way and why. By the time I drove off the lot in my new car, I was beyond confident in my purchase and extremely happy with every step of my experience. More

First Class Customer Service My wife and I purchased a 2018 VW Atlas on 2/17/18. We had a good idea of what we were looking for and Valley Imports had exactly it. Our purchase My wife and I purchased a 2018 VW Atlas on 2/17/18. We had a good idea of what we were looking for and Valley Imports had exactly it. Our purchase was one of the easiest, most enjoyable auto purchases we’ve made. We live in Bismarck, and I contacted Erik Swenson on Friday about the vehicle we ended up buying; it was new tothe lot and didn’t have pictures, etc. yet. Erik was generous with his time, and sent a quick video to introduce himself and provide a quick video tour of the vehicle we were looking at. We slept on the choice Friday night, and contacted Erik Saturday morning to let him know that we wanted to go ahead with the purchase. Erik was off Saturday, but arranged for pickup of the vehicle, had the vehicle washed, full of gas, and waiting for us. Erik was also there waiting when we pulled in from Bismarck. I let him know that I respected his day off and understood if he couldn’t be there for delivery, but he assured me he had the time and wanted to be there. When we got there, he took the time to go through the vehicle front-to-back and show us all the systems. It was great that Erik had this vehicle as a personal one himself; he was very knowledgeable on it. I also really appreciated when Erik called later in the week, to follow up and make sure everything was going well with the new car. Throughout the process, we never felt pressured. Erik was awesome, and Todd, who handled our paperwork, was efficient helping us with paperwork and financing. Both very nice people. Thank you for the great experience. When it comes time for our next vehicle purchase, or we have the opportunity to recommend a dealership, you guys will definitely be at the top of our list. Nick and Jess Thompson Bismarck, ND More