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Valley Imports

Fargo , ND

4.8
2,901 Reviews

402 40th St S

Fargo , ND

58103

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Showing 2,901 reviews

September 01, 2021

John, Brian and the rest of the crew are top notch. Michelle installed film on my 2021 wrangler turned out awesome. Had auto butler done also and Jeep just shines!!! More

by matt.skadberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Michelle, Jon Manske
Sep 01, 2021 -

Valley Imports responded

This is fantastic to hear! We appreciate the opportunity and are thankful for your business!

September 01, 2021

Very detailed in explaining the service and loved the video also! It added it a lot with the video. Wasn’t expecting that; a nice extra reassurance. More

by DEBSIMONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall
Sep 01, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us. Would you mind sharing what we could have done better/differently in the category of "Overall Experience" to have earned 5 stars? Thank you.

September 01, 2021

Very happy with ZachGood person and cares about his Very happy with Zach Good person and cares about his customers My loan officer at Gatecity said you were a reputable dealer and was happy I bought More

by dakotaprinters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
Sep 01, 2021 -

Valley Imports responded

This is great news! Thank you for the opportunity to earn your business and thank you for the kind words regarding Zach!!

August 31, 2021

No comment about it but it looks great on the end I will send it in the next few minutes y to get your car back off More

by TEDDI625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Burkhardt, Michelle Alm, Brian Mackner, Angi Bigelow, John Aarfor, Wayne Lepp, Jon Manske, Keith Stroh, Heather Miller, Christina Swartout
Sep 01, 2021 -

Valley Imports responded

Thank you for the 5 stars!!

August 31, 2021

Excellent service from drop off, communication during my service and follow up. I would recommend to anyone. They also took care of my Audi like the official dealership. More

by JOSLYN Tooz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Sep 01, 2021 -

Valley Imports responded

We appreciate your kind words and 5 stars!

August 31, 2021

Valley Imports not only has the best vehicles, the people they employ are fantastic. If there is a better service advisor than Michelle Alm anywhere I would be surprised. More

by JEFF.BRETHERTON@GMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Sep 01, 2021 -

Valley Imports responded

Thank you very much for the kind words regarding Michelle and the 5 stars! We think she's great too!!

August 31, 2021

Excellent service and great people. They always make sure the experience is A+. Especially Michelle. Zach and Marshall in sales are excellent as well. Thanks to all. More

by HENRY.JOHNSON04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm, Marshal Girodat, Zach Bye
Sep 01, 2021 -

Valley Imports responded

Thank you so much for the kind words and 5 stars!

August 30, 2021

Probably one of the best places I have ever got service. People are vary nice and accommodating. They don't try an oversell you on anything and very nice video made to go over the service as well. More

by aaron.schuldt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Aug 31, 2021 -

Valley Imports responded

Thank you for the kind words and 5 stars!

August 28, 2021

Said they could work me in on a Monday or Tuesday maybe totally understood because car had to be towed in but then I had an appointment for Wednesday at 11am.. they didn’t look at my car until Friday!!! Th More

by DAVE@ANDRISEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Tollefson
Aug 30, 2021 -

Valley Imports responded

After speaking with Don, your advisor, and watching the video that our technician Brock did for your vehicle (in which he passed the tires), it seems that the recommendation for tires may have come from a previous multi-point inspection. We can see that there was an inspection report from quite some time ago that showed tires failing, but for the service you are speaking of, we can't find where tires were recommended. Regardless, we apologize for any confusion including the confusion on when we could actually get your vehicle in to be looked at. We are working tirelessly to find additional help in our shop, but not unlike most business, we are struggling and this is adversely affecting our customers. We want to provide an excellent customer experience every time and it is obvious that we failed for you. We are truly sorry.

Aug 31, 2021 -

DAVE@ANDRISEN responded

Received a new fob with repairs. Any chance they could mail me the key that goes inside the fob? Key was to come in a couple of days later. I live 200 miles away.

Aug 31, 2021 -

Valley Imports responded

Tim Lund, our Parts Manager, will be contacting you in the near future to discuss how to get the key to you.

Sep 07, 2021 -

DAVE@ANDRISEN responded

It’s been a couple of weeks have not received the key or heard anything from valley import motors. Really disappointed in everything about this place. Talked to other customers and they agreed. You can defend them all you want but at the end of the day it is what it is.

Sep 11, 2021 -

Valley Imports responded

Following up to make sure that you have been in contact with our Parts Manager, Tim Lund, and that he has taken care of the key situation for you.

August 28, 2021

Slow service, a bit expensive, but I got what I needed and am happy with the results. Would be great if they offered an express option More

by Volkswagen99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Miller
Aug 30, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us. We are currently working on offering an express option and hope to have it running in the next couple of weeks. As you can imagine, finding good employees is a huge challenge lately (like it is for everyone), but we will do our best!!

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