Valley Imports

Salesman Matt Pyle was very good to us and patient when circumstances required. Business manager was thorough when explaining all the paperwork and possible options for us. circumstances required. Business manager was thorough when explaining all the paperwork and possible options for us. More

I received excellent service. the level of customer service was excellent. Personnel were very friendly and accommodating. I was provided with a loaner which I appreciated. service was excellent. Personnel were very friendly and accommodating. I was provided with a loaner which I appreciated. More

Good service done timely and at expected cost Courtesy car was pleasant and timely. Reception room was pleasant clean and welcoming. Appreciate the auto wash. car was pleasant and timely. Reception room was pleasant clean and welcoming. Appreciate the auto wash. More

Aside from my service being more expensive than anticipated, the staff was friendly and professional. Everyone I worked with seemed to know what they were doing. anticipated, the staff was friendly and professional. Everyone I worked with seemed to know what they were doing. More

The appointment went very well from the time I arrived at the dealership till the time the servicing was complete. The service advisor was pleasant and knowledgeable i received text message about the finding the dealership till the time the servicing was complete. The service advisor was pleasant and knowledgeable i received text message about the findings on my vehicle’s inspection and recommendations for additional service items. The report was clear and concise. I had ample opportunity to discuss the repair recommendations with the service advisor. The vehicle was retuned to me, repaired, vacuumed, and washed, on time. I stayed in the visitors lounge while the vehicle was being serviced. The lounge had light refreshments. It was neat and comfortable, More

Provided a vehicle for our use for the three hours plus. The video of the inspection of the under carriage was a first for me to see. The video of the inspection of the under carriage was a first for me to see. More

Very poor communication. It took several days before any work was actually done on my 2020 Mercedes I had towed in. When asked about the delay, I was reminded by the service manager that I did not have an a work was actually done on my 2020 Mercedes I had towed in. When asked about the delay, I was reminded by the service manager that I did not have an appointment. I was given many excuses for not being able to diagnose the problem. What was thought and told to me initially was major engine trouble turned out to be only a spark plug problem in the end. The vehicle still shakes. More

Customer service was great! Everything was explained to me about what was done and what needed attention soon. I thought I was just getting two keys programed and I got so much more. The service departmen me about what was done and what needed attention soon. I thought I was just getting two keys programed and I got so much more. The service department took care of a recall item and did an inspection. We had just purchased the VW Beetle from a used car dealership so we were not aware of the recall. The Service Advisor, Keith, went over what needed to be taken care of in the near future. This is the first time we used Valley Imports and it left a very good impression on how you treat your customers. We will definitely be working with Valley Imports again. ThankYou!! More

Keith is always so friendly and helpful! I enjoy working with him each time I have my car in to be serviced. Thank you, Keith! with him each time I have my car in to be serviced. Thank you, Keith! More

Dealership was very clean. Prompt service. Was test driving the vehicle I was there to look look at within minutes. Not a pushy dealership at all. Highly recommend. driving the vehicle I was there to look look at within minutes. Not a pushy dealership at all. Highly recommend. More