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Valley Imports
Fargo , ND
2,901 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
August 18, 2021
Courteous, knowledgeable, and very thorough service. Driver was offered and was very timely and friendly also. Would definitely recommend Valley Imports for service. Only thing I’d suggest is for the pr Driver was offered and was very timely and friendly also. Would definitely recommend Valley Imports for service. Only thing I’d suggest is for the price, it’s be nice to get a quick car wash along with service. More
by GRUSAMPSON
Employees Worked With
Wayne Lepp
August 17, 2021
Michelle in the service department does an outstanding job accommodating schedule requests. She is always cheerful and pleasant as she efficiently handles her workload. I always look forward to seeing her job accommodating schedule requests. She is always cheerful and pleasant as she efficiently handles her workload. I always look forward to seeing her when I come in for service on my Audi because she is very professional and competent, which helps me to feel confident in the work that is done. More
by ERIKWELLS7492
Employees Worked With
Michelle Alm
August 17, 2021
I was pleased with the end product--my car seems fixed, Originally, a yellow engine light warned of electrical problems so I was concerned. and called Valley Motors as instructed. Their diagnostic testi Originally, a yellow engine light warned of electrical problems so I was concerned. and called Valley Motors as instructed. Their diagnostic testing showed the problem, which , thankfully, seemed to be an easy fix. However, I was very disappointed in the process, which showed a serious lack of communication between service and the floor manager. My car was there four days before my contact person even knew it!! When I called he on the 4th day, , she said, Oh, your car is here already? Living three hours from the dealership, I requested a drop-off by a third party who was driving there on business on a Saturday morning, an appointment time for a Monday morning in case any parts needed to be ordered, and a pick-up the following Friday. All arrangements were Ok'd by service on the phone. By Wednesday when I had not heard from anyone, I called them. I left messages. When I finally reached my contact person, she said they had not yet started work on the car. At no time did anyone call me unless I initiated that through messages left, until they wondered about payment. I strongly advise some improved communication between service and contact people as well as between contact people and customers. I marked on this survey that I would recommend the dealership---I had no way to add I'd recommend the service Dept. I would add a warning to others about the communication problem! More
by STACKWALT@midco.net
Employees Worked With
Michelle Alm, Wayne Lepp
August 16, 2021
no comments to addthis is what is keeping my feedback no comments to add this is what is keeping my feedback from submitting. Glitch ........ your review needs to be at least 25 words long Very odd re no comments to add this is what is keeping my feedback from submitting. Glitch ........ your review needs to be at least 25 words long Very odd requirement! More
by lauramcdaniel
Employees Worked With
Angi Bigelow, Wayne Lepp
August 16, 2021
Everyone I worked with was very kind and knowledgeable. Appointment was simply to get an extra key cut and programmed for my vehicle. Appointment ran 45 minutes longer than guestimated because my keys appa Appointment was simply to get an extra key cut and programmed for my vehicle. Appointment ran 45 minutes longer than guestimated because my keys apparently got locked in the car while no one was in it and they had to break into the car to get it open. This damaged my exterior B pillar, but Valley is replacing it. More
by JERRED.HUTMACHER
Employees Worked With
Michelle Alm, Wayne Lepp
August 14, 2021
I had a recall on the driver’s side sir Baganda I trust they did it correctly so far so good. Dave in the courtesy car took us to the mall and back again. Great guy that Dave they did it correctly so far so good. Dave in the courtesy car took us to the mall and back again. Great guy that Dave More
by rajedinger
Employees Worked With
Michelle Alm, Wayne Lepp
August 14, 2021
Great service! I had no isssues at all. I got my car serviced and got the multi point inspection video sent over to my phone. Video was very informative and straight to the point. serviced and got the multi point inspection video sent over to my phone. Video was very informative and straight to the point. More
by Segundwm
Employees Worked With
Wayne Lepp, Don Tollefson
August 13, 2021
Thank you so much Don, Angi and Wayne for always taking such good care of me and my Mercedes! Each of you go up and beyond to make sure my vehicle is running safely, and that I am completely satisfied. You such good care of me and my Mercedes! Each of you go up and beyond to make sure my vehicle is running safely, and that I am completely satisfied. Your professionalism and friendliness are greatly appreciated! More
by Enshroudedsmile
Employees Worked With
Angi Bigelow, Wayne Lepp, Don Tollefson
