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Valley Imports

Fargo , ND

4.8
2,901 Reviews

402 40th St S

Fargo , ND

58103

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Showing 2,901 reviews

August 02, 2021

Friendly service representative, takes to long for them to answer the phones, 15 rings, told parts need to be order and no follow up when parts come in. Need to pushy to get things done when it work for m More

by CUDBY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Aug 02, 2021 -

Valley Imports responded

We agree that a customer should not have to wait that long. We, just like many other businesses, are doing our best to hire employees so we can provide a world class experience. From answering the phone within 3 rings, to contacting customers who have specially ordered parts, we are working to get better. Thank you for your feedback and we promise that we will do a better job for you next time.

August 02, 2021

This was a wonderful experience!Customer service,being This was a wonderful experience! Customer service,being punctual, knowledgeable, all was above and beyond! I will recommend this dealership to my fr More

by KNJESPERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Richmond, Michelle Alm, Angi Bigelow, John Aarfor
Aug 02, 2021 -

Valley Imports responded

Thank you SO MUCH for the kind words and 5 stars!

August 02, 2021

I have always had great service from Valley Imports. It one of the reasons I drive Audi. My issues are always taken care of quickly and professionally. More

by GFREDERICK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
Aug 02, 2021 -

Valley Imports responded

We truly appreciate loyal customers such as yourself! Thank you very much for your kind words and 5 stars!

July 30, 2021

Always very good at responding to questions and concerns. Great customer service and very personal. Purchasing was simple and quick. It was a great process all the way around. More

by belschilling
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tana Martin, Wayne Lepp
Aug 02, 2021 -

Valley Imports responded

Thank you so much for the kind words and 5 stars! We appreciate your business!!

July 30, 2021

Everyone treated me kindly The service rep and taxis Everyone treated me kindly The service rep and taxis driver that drove me around Fargo If I was not happy with service you would of heard before I More

by BHUES
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Aug 02, 2021 -

Valley Imports responded

Thank you for the 5 stars!

July 30, 2021

They provide good service, it is a nice dealership, they have very nice waiting areas, all around it is a good place for service or sales. More

by Lpap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Lepp
Aug 02, 2021 -

Valley Imports responded

We certainly appreciate the kind words and 5 stars!

July 30, 2021

My car needed a C service, Don at the service department took care of it. I think , all that had to be addressed was done . Thanks More

by MERCYRAGLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Tollefson
Aug 02, 2021 -

Valley Imports responded

Thank you for taking time to complete a review for us.

July 30, 2021

Service attendant was very helpful and explained exactly what they'd be doing. And was available to answer questions cheerfully after sale was complete. The price was under the estimate More

by drtimvet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Tollefson
Aug 02, 2021 -

Valley Imports responded

Thank you very much for the opportunity to earn your business. We truly appreciate the kind words and 5 stars!

July 29, 2021

I have always found the service excellent, service and sales people very knowledgeable and courteous. My cars I bought are the best and the maintenance care is great. More

by hashbarger.joel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Pagel, Michelle Alm, Jason Hendrickson, Tyler Braaten, Jerry Meier, Matt Walz, Wayne Lepp, Keith Stroh
Jul 29, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us. We take our customer comments seriously because we believe we can learn and improve from them. With that in mind, would you feel comfortable telling us what we could have done better/differently to have earned 5 stars for "Pricing"? Thank you.

July 29, 2021

My experience was efficient and pleasant. Great salesperson and friendly staff. I was very pleased. This is my second car purchase there since last summer. More

by NANGILL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Swenson, Kristen Pagel, Marshal Girodat
Jul 29, 2021 -

Valley Imports responded

Thank you very much for your loyalty! We truly appreciate the 5 stars and your business!!

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