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Valley Imports

Fargo , ND

4.8
2,901 Reviews

402 40th St S

Fargo , ND

58103

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Showing 2,901 reviews

July 29, 2021

My experience was top notch! From sales with Dzmitry to finance with Matt. Great customer service and presentation of my vehicle. Highly recommend! Thank you! More

by emily_johnston03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Walz, Jake Mueller, Dzmitry Yatsuk
Jul 29, 2021 -

Valley Imports responded

That is great news! Thank you very much for the kind words and the 5 stars!

July 29, 2021

Keith Stroh and the entire service team at Valley Imports were courteous, professional, and took the time to answer all of my questions. Truly exceptional service all around. More

by JOSH@NYBERGLAWOFFICE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Jul 30, 2021 -

Valley Imports responded

Thank you so much for the kind words and 5 stars!

July 29, 2021

All staff courteous, professional. Explained findings and recommendations. Like the video provided, explaining findings/recommendations. Clean, organized appearing facility. Customer waiting area is very inv More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A. Brandt 5 stars, Cory Burkhardt, Michelle Alm, Wayne Lepp, Keith Stroh
Jul 30, 2021 -

Valley Imports responded

Thank you for the kind words and the 5 star rating! We appreciate your business!

July 28, 2021

Valley Imports has excellent customer services. I would recommend them to anyone. We have never been disappointed in their service. Go ahead and check them out More

by BOSCH6075
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Lepp
Jul 28, 2021 -

Valley Imports responded

Thank you so much for the kind words!

July 28, 2021

It was good service my only comment would be to fix the online booking system so as to not overbook making for longer appointment times. More

by Camille.fjeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Jul 28, 2021 -

Valley Imports responded

Thank you for the 5 stars! We appreciate the observation and we will definitely look into it!

July 28, 2021

Had a great experience with them. However I left with 500 miles left before an oil change I think they could’ve changed the oil for me!! Thought that would’ve been a nice gesture. More

by elitelimosforu
Recommend Dealer
Yes
Employees Worked With
Matt Walz, Jake Mueller
Jul 28, 2021 -

Valley Imports responded

Thank you for the 5 stars!

July 28, 2021

Very attentive and thorough. Would recommend going to this service department. Staff was friendly and made my stay (I waited until service was complete) comfortable. More

by ineednewstrings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Jul 28, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us!

July 28, 2021

Great people! The staff was accommodating and professional. They were able to fit the car in a timely manner. We will continue to use Valley More

by ANOLSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Alm, Wayne Lepp, Don Tollefson
Jul 28, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us. We take our customer reviews seriously because we believe we can learn and improve from them. With that in mind, would you feel comfortable telling us what we could have done better/differently to have earned 5 stars for "Customer Service"? Thank you.

July 28, 2021

Top notch service from the very first contact with a service advisor to the walk around video with the actual mechanic servicing my vehicle. I picked valley because I knew they would treat my non Europe More

by PATRICK65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angi Bigelow, Wayne Lepp
Jul 28, 2021 -

Valley Imports responded

Thank you very much for the kind words and 5 stars!

July 28, 2021

They are good people !Even though they were booked up for a week , Keith took me in. 🙏.The wait time 1 wk sucks! 4 oil change.. They should have a jiffy lube like service just for oil change . . The gu More

by Cyrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Jul 28, 2021 -

Valley Imports responded

We apologize for making you wait for your oil change and we wish we could hire more people. Not unlike most businesses right now, finding good people is very hard and we want to make sure our employees do the best job possible and treat our customers with the utmost respect. We are working very hard to cut our wait times, please bear with us!

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