Valley Imports

I had my car at Valley Imports for warranty work. When I picked it up from there, I noticed the leather on the driver seat had been damaged. I notified the service advisor about the damage and the gr When I picked it up from there, I noticed the leather on the driver seat had been damaged. I notified the service advisor about the damage and the grease that was all over the inside of the car. He assured me that the damage would be taken care of and that someone would contact me the following week. No one ever contacted me until I contacted Mercedes-Benz. Then the service manager blatantly lied to Mercedes-Benz stating that they didn't damage the leather and aren't going to do anything about it. Don't trust Valley Imports with your vehicle. If you have to use their service department, make sure to take pictures of your vehicle when you drop it off! Don't make the same mistake I did! It's really sad that their customer service has fallen this far. Also, don't trust their review rating on Facebook. They block most users who leave negative reviews. More

Excellent and prompt service visit with Dylan Hanson at Volkswagen. Repaired on first visit. Would work with Dylan anytime Volkswagen. Repaired on first visit. Would work with Dylan anytime More

WORST SERVICE EVER! ! Waited 2 months to get in for service, when I arrived learned that shop was down due to computers and nothing can be done to car. No email, phone c ! Waited 2 months to get in for service, when I arrived learned that shop was down due to computers and nothing can be done to car. No email, phone call, or letting me know. Came from out of town and was told no loaner car would be given so had another vehicle follow. No recourse so asked to be advised when able to get me in. NO CALL, NO NOTICE. Finally called and soonest in was another month. Gave up - will not go here again and has turned me and others off from ever buying a foreign car. More

Great customer service, they stand behind their work and always ensure the customer is satisfied with the job done. always ensure the customer is satisfied with the job done. More

I have had a number of issues with my Audi Q7; to say that I am frustrated is putting it lightly. I have gotten many services completed at Valley Imports, and right now, I am waiting to have my starter r that I am frustrated is putting it lightly. I have gotten many services completed at Valley Imports, and right now, I am waiting to have my starter repaired for a 2nd time in 2 1/2 years. My vehicle issues are not because of Valley Imports, but John Aarfor personally reached out to me to help resolve my issues and to make sure I have a positive experience with Valley Imports. I have been a loyal customer, and this is what I look for when in need of service. John's time to address issues and work with me was very much appreciated. More

Porsche sales Manager Jerry Meier and service Paul always do fantastic job. Totally took care of me to buy out my lease and service my Porsche before I bought it back. Jerry set up all the details and appo do fantastic job. Totally took care of me to buy out my lease and service my Porsche before I bought it back. Jerry set up all the details and appointments and paperwork Trouble free! This is like the 25 th or so cars I have bought from Jerry at Valley and Paul has serviced most all of them. Tyler Meier, you were great! Tyler picked up my vehicle in Fargo, moved it between glass repair, the dealership, and in and out of service. Then great job of cleanup and delivery back to me! I did nothing but sign paperwork. Great jobs all! More

Wayne was amazing! He took time to show car features that I did not know about, the owners manual, turning off my touch screen, and what I could do if my fob battery is dead. The personal service was excelle I did not know about, the owners manual, turning off my touch screen, and what I could do if my fob battery is dead. The personal service was excellent! Thanks so much! More

Fast service, extremely professional and helpful service technicians. Nice and friendly people to work with! technicians. Nice and friendly people to work with! More

Terrible communication from service equated to unneeded customer costs. Sold my car because the service isn’t anything I ever want to experience again. customer costs. Sold my car because the service isn’t anything I ever want to experience again. More

They were very considerate of my questions and prompt in answering. They showed respect and patience for my lack of tech ability. answering. They showed respect and patience for my lack of tech ability. More