Valley Imports

I had my car at Valley Imports for warranty work. When I picked it up from there, I noticed the leather on the driver seat had been damaged. I notified the service advisor about the damage and the gr When I picked it up from there, I noticed the leather on the driver seat had been damaged. I notified the service advisor about the damage and the grease that was all over the inside of the car. He assured me that the damage would be taken care of and that someone would contact me the following week. No one ever contacted me until I contacted Mercedes-Benz. Then the service manager blatantly lied to Mercedes-Benz stating that they didn't damage the leather and aren't going to do anything about it. Don't trust Valley Imports with your vehicle. If you have to use their service department, make sure to take pictures of your vehicle when you drop it off! Don't make the same mistake I did! It's really sad that their customer service has fallen this far. Also, don't trust their review rating on Facebook. They block most users who leave negative reviews. More

Excellent and prompt service visit with Dylan Hanson at Volkswagen. Repaired on first visit. Would work with Dylan anytime Volkswagen. Repaired on first visit. Would work with Dylan anytime More

Great customer service, they stand behind their work and always ensure the customer is satisfied with the job done. always ensure the customer is satisfied with the job done. More

I have had a number of issues with my Audi Q7; to say that I am frustrated is putting it lightly. I have gotten many services completed at Valley Imports, and right now, I am waiting to have my starter r that I am frustrated is putting it lightly. I have gotten many services completed at Valley Imports, and right now, I am waiting to have my starter repaired for a 2nd time in 2 1/2 years. My vehicle issues are not because of Valley Imports, but John Aarfor personally reached out to me to help resolve my issues and to make sure I have a positive experience with Valley Imports. I have been a loyal customer, and this is what I look for when in need of service. John's time to address issues and work with me was very much appreciated. More

Porsche sales Manager Jerry Meier and service Paul always do fantastic job. Totally took care of me to buy out my lease and service my Porsche before I bought it back. Jerry set up all the details and appo do fantastic job. Totally took care of me to buy out my lease and service my Porsche before I bought it back. Jerry set up all the details and appointments and paperwork Trouble free! This is like the 25 th or so cars I have bought from Jerry at Valley and Paul has serviced most all of them. Tyler Meier, you were great! Tyler picked up my vehicle in Fargo, moved it between glass repair, the dealership, and in and out of service. Then great job of cleanup and delivery back to me! I did nothing but sign paperwork. Great jobs all! More

Wayne was amazing! He took time to show car features that I did not know about, the owners manual, turning off my touch screen, and what I could do if my fob battery is dead. The personal service was excelle I did not know about, the owners manual, turning off my touch screen, and what I could do if my fob battery is dead. The personal service was excellent! Thanks so much! More

Very friendly, completed scheduled service in a timely manner. The one issue I have, that I thought about after the fact, is that they contacted me during my service to let me know my wipers were streaky manner. The one issue I have, that I thought about after the fact, is that they contacted me during my service to let me know my wipers were streaky and asked if I wanted to pay $75 to replace them. At this point, I had owned the vehicle for just over a week, so why didn’t they replace the wiper blades before they sold it to me? More

Scheduled oil change - took 2 and 1/2 hours? Seems strange when you have an appt - would try to avoid going again. Said it would take an hour or so? Never thought “or so” would be one and a half hours strange when you have an appt - would try to avoid going again. Said it would take an hour or so? Never thought “or so” would be one and a half hours? More

Valley Imports staff is very nice and always on top of things when I get to the shop to have my car fixed or need an oil change. things when I get to the shop to have my car fixed or need an oil change. More