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This rating includes all service center reviews, with more weight given to recent reviews.
1,343 Reviews of Valley Imports - Service Center
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June 30, 2015
Great Customer Service I had our vehicle in for service and Ashley went above and beyond to make sure we got done quickly and for the right price. She also took care of a pr I had our vehicle in for service and Ashley went above and beyond to make sure we got done quickly and for the right price. She also took care of a problem with a leaky tire for free. Treated us like we really mattered. Thanks More
by Porscheguy
Employees Worked With
Ashley Overby
Helpful January 28, 2015
The best in town! I was having some issues with my BT-Audio in my new Jetta, and Michelle was so pleasant to work with. She was very willing to help and made sure the I was having some issues with my BT-Audio in my new Jetta, and Michelle was so pleasant to work with. She was very willing to help and made sure the issues were resolved. I have been to other service centers in the FM area and no one even comes close to providing the level of excellence that Valley Imports does. And the complimentary car was is such a nice final touch :) More
by Stace2
Employees Worked With
November 05, 2014
Someone was using my vehicle while at this service center My Mercedes Benz GL 450 was towed from Bemidji to this service center (being the closest). By the time we picked up the vehicle about 3 weeks later, t My Mercedes Benz GL 450 was towed from Bemidji to this service center (being the closest). By the time we picked up the vehicle about 3 weeks later, the gas tank that was full was empty, the wind shield was broken and the inside of the vehicle was thrashed. I spoke with Steve, the manager, he told me the vehicle was only driven about 4 miles while in their possession. That tells me he doesn't have control over his staff and over the vehicles at this dealership. I'm waiting and watching to see how this manager and dealership correct their wrong doings. More
by Toljay
December 18, 2013
I brought my 2007 Audi Quattro for a checkup. I arrived early but Brian Mackner took me in right away. I had a check list which he went through point by point and answered all my questions. After the work early but Brian Mackner took me in right away. I had a check list which he went through point by point and answered all my questions. After the work was done, Michelle Seaman walked me through the service paperwork, explaining each charge. Then she sent me to Tyler Braaten to order a valet key. He was friendly and helpful even though it was a few minutes to closing time. A week later, I was experiencing issues so I traveled 5 hours on a Saturday to see if I could get it back in for service. Cory Burkhardt immediately got my vehicle in even though I didn't have an appointment. He asked the right questions, and all the issues were addressed. He even showed me pictures of the problem, explained how it was fixed and told me how to prevent it from happening again. My vehicle is working great. I appreciate the good work, professionalism and great customer service. More
by wbwendygirl
October 16, 2013
The 10,000 mile check up was terrific! Zack answered all my questions about "new" 2013 VW Passat. It was raining hard, so he gave a rain check for a "drop in" complete wash and cleanup. I was very satisfie my questions about "new" 2013 VW Passat. It was raining hard, so he gave a rain check for a "drop in" complete wash and cleanup. I was very satisfied with all service personnal More
by cobberdoc
August 22, 2013
Tony and the guys in the parts department are great to work with. I get all my Benz and Audi parts shipped from there to my shop in St. Cloud. Always enjoy speaking with them! Never had an issue in 9 yrs. work with. I get all my Benz and Audi parts shipped from there to my shop in St. Cloud. Always enjoy speaking with them! Never had an issue in 9 yrs. Keep up the good work. More
by evowerks
August 01, 2013
I brought my VW Tiguan in for service after there was a cut in the sidewall of one of my tires and it had an unfixable leak. I did not have an appointment but Brian helped me out right away. With no tire i cut in the sidewall of one of my tires and it had an unfixable leak. I did not have an appointment but Brian helped me out right away. With no tire in stock but one being overnighted I was given a very nice loaner for the night. It was great to be able to get my car fixed and not have to miss work or rearrange my schedule. The customer service that Brian and the whole staff I worked with was exceptional. I will definitely bring my car there for service again in the future. More
by rossco007
Employees Worked With
July 19, 2013
We've brought our Porsche Cayenne for service to Valley Imports on a few occasions and have always been completely blown away by the amazing service and quality of work. We've always worked with Cor Valley Imports on a few occasions and have always been completely blown away by the amazing service and quality of work. We've always worked with Cory to determine what needs to be serviced and he's always been completely honest and has very good communication throughout the entire process. I can honestly say that I've never had such a great experience anywhere else. When you leave your car at Valley Imports with Cory, it always feels like your vehicle is in great hands and it comes back with a pristine wash and shine. I'd definitely recommend anyone working with Cory Burkhardt in the future! More
by ChrisMoen
Employees Worked With
February 07, 2013
Kevin Duenwald was great, we leased a c300 for my wife and Kevin made it Avery enjoyable event. When we came in for service he was there also and was really concerned about our service. We will be bac and Kevin made it Avery enjoyable event. When we came in for service he was there also and was really concerned about our service. We will be back again. Bob and Cyndi Albrecht More
by rjalbrecht
