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Valley Imports - Service Center

Fargo , ND

4.6
1,343 Reviews

1,343 Reviews of Valley Imports - Service Center

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June 30, 2015

Great Customer Service I had our vehicle in for service and Ashley went above and beyond to make sure we got done quickly and for the right price. She also took care of a pr More

by Porscheguy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Overby
Jul 21, 2015 -

Valley Imports responded

We are so happy to hear how wonderful your service experience was and how happy and easy going it was with Ashley! Also Thank you for your time in writing us a great review. We hope to see you again in the future!

January 28, 2015

The best in town! I was having some issues with my BT-Audio in my new Jetta, and Michelle was so pleasant to work with. She was very willing to help and made sure the More

by Stace2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 29, 2015 -

Valley Imports responded

Your feedback is so great to hear! Customers like you really make our days and hours perfect. We are so happy that we were able to fix the problem for you and give you the best customer service we know how to do! If you have anymore questions about your vehicle please give us a call or stop in!

November 05, 2014

Someone was using my vehicle while at this service center My Mercedes Benz GL 450 was towed from Bemidji to this service center (being the closest). By the time we picked up the vehicle about 3 weeks later, t More

by Toljay
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Steve Armbrust, Jennifer Voorhees
Dec 02, 2014 -

Valley Imports responded

We are sorry you did not have a pleasant experience at Valley Imports. We take pride in our customer service and would like a chance to earn your business back. Please contact me so we may discuss this further. Jeff Richmond General Manager Valley Imports 701-356-8685 jeff.richmond@valleyimports.com

December 18, 2013

I brought my 2007 Audi Quattro for a checkup. I arrived early but Brian Mackner took me in right away. I had a check list which he went through point by point and answered all my questions. After the work More

by wbwendygirl
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
October 16, 2013

The 10,000 mile check up was terrific! Zack answered all my questions about "new" 2013 VW Passat. It was raining hard, so he gave a rain check for a "drop in" complete wash and cleanup. I was very satisfie More

by cobberdoc
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
August 22, 2013

Tony and the guys in the parts department are great to work with. I get all my Benz and Audi parts shipped from there to my shop in St. Cloud. Always enjoy speaking with them! Never had an issue in 9 yrs. More

by evowerks
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
August 01, 2013

I brought my VW Tiguan in for service after there was a cut in the sidewall of one of my tires and it had an unfixable leak. I did not have an appointment but Brian helped me out right away. With no tire i More

by rossco007
Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
July 19, 2013

We've brought our Porsche Cayenne for service to Valley Imports on a few occasions and have always been completely blown away by the amazing service and quality of work. We've always worked with Cor More

by ChrisMoen
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
February 09, 2013

Very quick response in setting up scheduled maintenance. Quality work done in a timely manner. More

by superdave1968
Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
February 07, 2013

Kevin Duenwald was great, we leased a c300 for my wife and Kevin made it Avery enjoyable event. When we came in for service he was there also and was really concerned about our service. We will be bac More

by rjalbrecht
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Feb 07, 2013 -

Valley Imports responded

Hi rjalbrecht Thanks for the GREAT feedback!! It's great hearing how well you were treated by Kevin, not only during the sale, but after the sale as well. Most dealerships care about their customer up until the moment they buy then they quickly forget who you are... At Valley Imports, we strive to make every experience memorable and do what we can to build a long-lasting relationship. Please feel free to contact Kevin or our Management staff with any concerns! Have a WONDERFUL day and congradulations on your new purchase!

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