Never take any car, especially a VW diesel, to this
dealership for service. I took my 98 Beetle in for routine maintenance(timing belt replacement) at 60k miles. When I woke up the next morning and s
dealership for service. I took my 98 Beetle in for routine maintenance(timing belt replacement) at 60k miles. When I woke up the next morning and started the car I noticed an oil drip. It was coming from the oil cooler. I thought that they had just missed it, but now wonder. About 2k miles later a noise came from the engine compartment and immediately my speedo/odometer stopped working. Also, my engine would lurch whenever I shifted up or down. I park in my driveway on a slight incline and pop my hood. My engine is rocking violently. I park it until I can find out what's wrong. While researching internet/Bentley service manual I find that the motor mounts can be damaged during a timing belt replacement if not aligned perfectly. I also find that the motor mount bolts MUST be replaced because they are stretch bolts and are designed to only be used once. I look on my reciept and find that they didn't replace them. If they didn't know to replace the bolts, I doubt they new to align the passenger side mount to exactly 10mm, or not to stress the drivers side mount AT ALL when the passenger side one is removed. I call up the service manager and expain. He says that they will look at it being there is a 12k mile/12 month warranty for all certified repairs. Ayways, I bring the car in. Next week I get a call asking what exactly it is that's wrong with my car. Apparently everyone there had all failed to remember or even write down what my complaint was. A few hours later I get a call saying my car is ready to go. I ask if they got the new bolts in and the speedo working. They say they never knew about the speedo and they didn't put new bolts in because they don't do that. They also say that the diesel motor mounts are supposed to have extra slop in them because they vibrate so much. I hang up with them and call VW of America. They get my info and tell me that they can't really make them put the bolts in, but will call them and tell them that they were supposed to. Valley Imports agrees that they will replace my bolts. So finally over a week later they get my car done and call me to pick it up. Now for the final insults. I go to pick up my car and they send a guy out to drive it around. I run out after him to tell him not to bother because I have to go buy tabs for it anyways and won't be taking it right away. Being my car is a diesel I also don't want them to start it to shut it off right away. (This is hard on a diesel engine for those of you who do not know). He won't give me my keys and insists that he drive it the 20 feet over in front of the building. He gets in and shuts the door while I'm still talking and starts cranking the engine over without waiting for the glow plug light to go out(SUPER bad thing for a diesel engine). I yank the door open and explain to him to stop and wait for the glow plugs. It finally starts and he then drives it up front, shuts it off, and brings the keys in to the service area again. When I finally drive away, the speedo still didn't work, and my engine still rocked. I don't know how they could let me leave the lot with my car not registering the milage, being there is warranty on the repair. I had to pay $800, drive my car over 100 miles to get there the 1st time, tow it the 2nd, and it still isn't fixed! I will now do it myself or bring it to the Minneapolis/St. Paul dealers.