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Valley Isle Motors
Kahului, HI
47 Reviews
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Showing 47 reviews
September 14, 2018
Vehicle Service appointment I recently had my vehicle serviced and was very satisfied with Service Adviser Kraig Westberg. He was courteous, knowledgeable and efficient. The wor I recently had my vehicle serviced and was very satisfied with Service Adviser Kraig Westberg. He was courteous, knowledgeable and efficient. The work on my vehicle was completed in a timely manner and I received all available discounts. Employees dealt with: Kraig Westberg More
by Carmella
Employees Worked With
Kraig Westberg
Helpful August 30, 2018
Rey was great! I recently traded in my Escape for a new 2018 F150 lease. I worked with Rey Vergel de Dios and was very happy with the service. Rey was fair, and di I recently traded in my Escape for a new 2018 F150 lease. I worked with Rey Vergel de Dios and was very happy with the service. Rey was fair, and did not give me the usual car salesman pressure treatment. I hope he is there in 3 years when my lease is up so I can work with him again! More
by Mike from Maui
Employees Worked With
Rey Vergel De Dios
August 26, 2018
Ford Service We were in at 9;00 and out by 10:00.. thank you for the service..Your estimated time was even longer and we appreciated the earlier time.... We were in at 9;00 and out by 10:00.. thank you for the service..Your estimated time was even longer and we appreciated the earlier time.... More
by Bettie
Employees Worked With
James Weaver
August 25, 2018
Always Courteous and Helpful The employees at Valley Isle are always courteous and helpful. If the person I am dealing with does not know the answer he/she will bring in the spec The employees at Valley Isle are always courteous and helpful. If the person I am dealing with does not know the answer he/she will bring in the specialist in that area. More
by KiheiKahuna
Employees Worked With
Kraig
August 24, 2018
Normal Routine Maintenance Normal maintenance including state inspection. In and out quickly and the car was left clean as it came in. Continue to come back for all my car ne Normal maintenance including state inspection. In and out quickly and the car was left clean as it came in. Continue to come back for all my car needs. More
by NetworkGeek
Employees Worked With
Kraig Westberg
August 21, 2018
Service and Recall of my 2012 Fusion I was satisfied with my service visit. Workers are trying very hard but Craig is my third service agent in a little over a year - too many change! I was satisfied with my service visit. Workers are trying very hard but Craig is my third service agent in a little over a year - too many change! More
by davis,jackie011
Employees Worked With
Kraig Westberg
August 08, 2018
big change I have only used this dealership in the last 2 years and in my first encounters I did not want to deal with them anymore. They were not anywhere near I have only used this dealership in the last 2 years and in my first encounters I did not want to deal with them anymore. They were not anywhere near what I was used to at ford dealers on the mainland. But since James has come into the service department he has changed my mind about this dealerships service department 180 degrees. I feel confident when I make an appointment that I will be taken care of.He even recently took care of me when I just stopped in with a minor issue and took care of it on the spot for me. More
by coronabus
Employees Worked With
James Webster
February 01, 2018
If I want a Ford,I'll buy it on the mainland This was my go to place for vehicles but times has changed.Its all over priced including their base model.And GM vehicles are more competitive and are This was my go to place for vehicles but times has changed.Its all over priced including their base model.And GM vehicles are more competitive and are much more affordable. More
by Fred
Employees Worked With
Erick Hofer, Erick Hofer, Brian Seidman
October 11, 2016
Service poor. Attitude poor made appointment for oil change one week ago. When I arrived was told it would take one-two hrs. Ray Whener, the service administrator, said I could made appointment for oil change one week ago. When I arrived was told it would take one-two hrs. Ray Whener, the service administrator, said I could always go to a service station if I didn't like it. Next Time I will. Still waiting 2 1/2. Hrs!!! More
by Maui customer 37yrs
Employees Worked With
Ray whener
April 09, 2014
COMPLETE AND TOTAL LIARS! If there were such a thing as NEGATIVE 20 STARS, then I'd use it. For now, I'm going to settle for 1 star. I emailed about an "internet special" a If there were such a thing as NEGATIVE 20 STARS, then I'd use it. For now, I'm going to settle for 1 star. I emailed about an "internet special" and began negotiations via email (specifically to keep it in writing). I was dealing with a salesperson named "Kai". After going back and forth and coming to terms on a price, I told him, essentially to get the paperwork started and to treat this as a cash deal. Kai called me back and asked for my social and other personal data. I reminded Kai that I'm paying cash, therefore him running my credit isn't necessary. He stated his Sales Manager wanted that info as they can often times give me a better deal on pricing because they get dealer incentives. I said, "thanks but no thanks" and to keep the deal exactly as we discussed. Kai called me back to tell me that his Sales Manager can only give me a price that was $2,200 MORE THAN WHAT I HAVE IN WRITING! I was completely dumbfounded. If he had called me over the phone and I couldn't prove it; still completely unacceptable, but I HAVE IT IN WRITING. I told Kai to tell his Sales Manager that they need to honor the price, or I'm taking them to court. I called Kai a few hours later after not hearing from him. He immediately text me and said he was in a meeting with his Sales Manager and would call me right back. This was about 30 hours ago. I'm still waiting for the call. Needless to say, these guys are completely dishonest and to pull a "bait and switch" like that is totally unprofessional. The Sales Manager could care less about integrity or standing by what his people PUT IN WRITING. I would steer clear from this place. They are NOT honest people. More
by Chadious
Employees Worked With
Kai
