Valley Kia of Fontana

Where do I begin. Took our 2023 Sportage to Valley Kia of Fontana for our maintenance. Our car at the time had only had 6,000 miles. after our oil change was completed Took our 2023 Sportage to Valley Kia of Fontana for our maintenance. Our car at the time had only had 6,000 miles. after our oil change was completed, we noticed our Sportage was leaking oil. We called Valley Kia of Fontana to schedule which at the time would be warranty work. After speaking to the service advisors they advised us that it wouldn't be until end of Nov 2023 to get us in. As I asked to please give us an earlier opening they said they could not and referred us to Kia Corporate's number. As advised by Valley Kia of Fontana I proceeded with doing just that. Kia corporate found a dealer that was willing to squeeze us in and have a look at our car. Finds out that the technician at Valley Kia of Fontana installed a faulty oil filter canister and or pinched the gasket on the oil filter canister. Unfortunately, the Kia dealer that was able to squeeze us in had to charge a diag fee. We were instructed to get back with Valley Kia of Fontana for reimbursement and they refuse to own up to the mistake and had the audacity to tell me that I didn't give them the opportunity, to fix it but keep in mind as stated above, they were the ones that gave me Kia's corporate's number. One thing I would like to add is that I called Mike Hangca for a week and left voicemails for a call back and have yet to get one back. Valley Kia of Fontana don't bother with your comment of "We are sorry to hear about this! Please feel free to contact us or stop by if you'd like to discuss it further" as I already called multiple times and Mike can't even call back and Andrew Rusich already stated he would not help with the fees I had to pay and wanted to wash this out with a free oil change. More

i was in service and chance helped me with a few questions about my moms car and possible a car for me questions about my moms car and possible a car for me More

Avoid these guys at all costs. They lie about everything, steal personal information, and bait and switch on you. There are plenty of better dealerships in the area. They lie about everything, steal personal information, and bait and switch on you. There are plenty of better dealerships in the area. More

Service department is the worst I have ever dealt with. I hate that I bought a car from this place and have to deal with the service department. Impossible to talk to on the phone. Sat on hold for 20 minut I hate that I bought a car from this place and have to deal with the service department. Impossible to talk to on the phone. Sat on hold for 20 minutes and then it disconnected me. Called back and it happened again. Staff is rude and wait times are beyond ridiculous. I will never buy a car from this awful place again. More

I bought a used car and 2 weeks later I had mechanical problems. Beware buying used car from thi dealership!! problems. Beware buying used car from thi dealership!! More

Prices to high, hard to get them to agree on a price also slow to respond to customers inquiries I finally bought from another dealer slow to respond to customers inquiries I finally bought from another dealer More

Had no intention of buying a car the day I arrived, was only going to look. Vanessa Guzman walked over, introduced herself and we talked cars. Within a few hours I drove off the lot in my Kia. She defied t only going to look. Vanessa Guzman walked over, introduced herself and we talked cars. Within a few hours I drove off the lot in my Kia. She defied the stereotype of a car salesperson. Respect, patience, kindness and genuine... all demonstrated by her. Valley Kia is fortunate to have her. More

Got my first car today . Shout out to my girl Vanessa your the best . Thank you so much for the help . Your attitude is just the best and your support and commitment . I wou Shout out to my girl Vanessa your the best . Thank you so much for the help . Your attitude is just the best and your support and commitment . I would really recommend her . More

The sales associate Vanessa made my first time experience spectacular!! I walked in without an appointment and I just wanted to look but Vanessa took a step up and guided me through everything I needed to kn spectacular!! I walked in without an appointment and I just wanted to look but Vanessa took a step up and guided me through everything I needed to know about my next car. I was unsure of going without an appointment but I walked out with a car that same day. She really exceeded my expectations of dealers and made sure that I got the car I wanted. 10/10 recommend this dealership. More

This is the first place I got my first KIA and also where I got my second. The sales associate Amanda was super patient and very helpful. She did not try to sell me something I didn't want and she took care I got my second. The sales associate Amanda was super patient and very helpful. She did not try to sell me something I didn't want and she took care of all my needs. She went above and beyond to put me in my second KIA. I, highly recommend if you're looking for a car go to All-star KIA of Fontana ask for Amanda. More