Valley Motor City

I had the best car buying experience here! My truck had gotten totaled in an accident the week prior to coming to Valley Motor City to look for a new one. I had been to several other places an My truck had gotten totaled in an accident the week prior to coming to Valley Motor City to look for a new one. I had been to several other places and the service at this dealership was unmatched. I was greeted by Kevin who ended up being my salesman and helped me through the whole process. He was so kind, helpful, and patient! (You don’t always get that with car salesman) He showed me all of the options I had, and let me test drive them all, while I was figuring out what I truly wanted. I walked out with a like-new 2019 Ram 1500 Classic and I couldn’t be happier! Not only with the great quality of vehicle I got, but the service this dealership offers is unlike any other that I have experienced. Very low-pressure and friendly! More

Kevin Davis helped me find the perfect car for me. He was honest with me about everything and went out of his way to make sure I was happy with my purchase. He was honest with me about everything and went out of his way to make sure I was happy with my purchase. More

Since they don't allow FB reviews which I'm assuming is for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue with overheating. He had already changed the thermostat and had the radiator flushed and told them that. They did all the same work he had told them he did. They said the TIPM was bad and would fix the cooling fan, however the cooling fan was working when we dropped it off. Replaced his factory TIPM with an aftermarket one that did not fix the problem. When that didn't work they said it was the radiator. New radiator was put in and we picked up the vehicle after about a month. Did not drive it long enough to see if the overheating was fixed because the a/c no longer worked and made a horrible noise when we tried to turn it on. Take it back immediately to find out they don't know what they did to the a/c compressor. Was told on Monday 8/22 the part would be in on the 24th. Part did not come in and was told that day it would now be the 29th. We opened a case with Chrysler who told us that was not true the part would not be there until September 2nd. All this time and we have not had a loaner vehicle. They told us we could drive the vehicle while waiting for the compressor to come in. We picked it up last night and had a dash full of lights. Currently the check engine, traction control, and the ABS lights are all on. At times the electronics are cutting power to the engine and the vehicle will not get up to highway speed and has major stalling. Not even sure the overheating is fixed either as the vehicle is reaching over 230 degrees. Jeep corporate told us the electronic fan should come on at 226 and now it wont come on until 230. This place has been horrible with communication for how long they have had the vehicle. We have been very patient and tried to be understanding but at this point we are fed up. The mechanics and technicians seem to have no idea what they are doing and the advisors have limited knowledge on mechanics and automotive electronics which makes no sense. Hopefully this time will be the last time we have to take it back to them. We have made sure to warn everyone we know about this place. Do not take any vehicles to be serviced here unless you don't want your vehicle to ever be the same. More

Fantastic experience and great staff. Kevin Davis was a pleasure to work with. I would recommend working with him for anyone looking for a new vehicle. Kevin Davis was a pleasure to work with. I would recommend working with him for anyone looking for a new vehicle. More

They always have the parts for my car also the service is great never had a problem making appointments. great never had a problem making appointments. More

We recently purchased our second vehicle from Falls and have had great experiences both times. Both times we received great, no pressure service from the agents. In our most recent experience we were debat have had great experiences both times. Both times we received great, no pressure service from the agents. In our most recent experience we were debating on two cars we really liked (one in our budget and one slightly above that we could make work) and there was no pressure from our agent Kevin to get us to go with the more expensive one. Kevin was extremely knowledgeable on everything we had questions on and about the vehicles. We will definitely be back for any of our future purchases! More

Service out to rob you. Brought in 2012 caravan with an intermittent crank no start issue and battery drain issue. The tech Zyan had it for 2 days and came up with, needs Brought in 2012 caravan with an intermittent crank no start issue and battery drain issue. The tech Zyan had it for 2 days and came up with, needs new starter and crank sensor and spark plugs for $1400. 1st off plugs changed 6 mths before and 2 other shops said no way it was the starter or crank sensor. Electrical specialist found in the TIPM fuse box a short in the fuel pump relay. Causes power drain and crank no start. Also Dodge has recall bypass kit for cherokee and Durango with same TIPM part number. Dealership should know this. Feel they didn't even pull the van into the shop during diagnostics. More

They sell you a dodge warranty that hundreds have complained about regarding it taking months to get refunds, then when your fighting to get a refund the finance guy lies, says he'll check on it, and complained about regarding it taking months to get refunds, then when your fighting to get a refund the finance guy lies, says he'll check on it, and call you back More