Valley Motor City

Hi. Let's start at the top. Previously I had called to have mainly due to my front end and decided to make an appointment to have it looked over. A week prior to my appointment my vehicle completely lost have mainly due to my front end and decided to make an appointment to have it looked over. A week prior to my appointment my vehicle completely lost all power in the middle of the night on the Eway on July 27th. I had it towed to Falls Motor City in Cuyahoga Falls that same afternoon. On July 29th they had finally got it into the garage and looked over. I was told I needed to purchase a new battery to start. Nearly 300 bucks mind ya. By the end of that day "the repairs were completed" at 5:27pm they were working on paperwork and 6pm they text me again saying "We close at 6. If you want to pay for your service online, I can leave your keys in your car to pick up after hours." 6:02 they responded with a link to use for payment.. I reply back at 6:04 that I would pay. But at 6:11 they locked the doors. Only giving me 7 minutes to get on and fill out the information and process a payment at the very last literal moment. Who gives a customer that kind of time frame?! This starts my irritation and it doesn't stop there. The next day I go to work with the plan to have someone take me to pick up my repaired vehicle that evening. We arrive; I receive my keys. I happily proceed to my vehicle to only be discouraged the first try it doesn't start. Then the 2nd.. then the 3rd.. im becoming highly agitated and disappointed. I try a total of 5 times before I approach the desk needing answers. Ofcourse whomever is sent out with me "doesn't understand what's going on" we finally get it to start and its the ugliest thing I've heard not to mention the disco of lights on my dashboard also. So you allowed a customer who worked all day and drove a half hour there on someone else's time to pick up a repaired and completed vehicle that seemed as if it was never really worked on?! Altho I could tell it had been worked on or atlease sat in with the amount of thick layered grease covering the inside of my driver door! Not until i reach out again on the 31st do I even know someone is looking at it! And yes this was the first time since the "pick up" it was finally being looked at. Mind you this is 9am. By 11 they know it's the PCM. Interesting. Aint no way you guys test drove that vehicle multiple times as im told and it wasn't in the shape it was when I came to pick it up.. it was.. it was ignored. And instead they presented a big pile of xxxx to a paying customer as well as it was proven to me my cars cleanliness or respect for ones belongings was not a concern or priority of theirs. Now for a few days we did go back and forth on ordering part and info in regards to repairig it. As i was reluctant to keep it there. Being im in the middle of waiting for my new home to be move in ready and basically homelss till so I decided to leave it where it was and just get it handled. August 25th I received "Hello Ms. croft, we have installed your PCM and your Journey is starting up fine now. Your Check Engine Light is still on and it is running rough. Do you want us to dig in to why or would you like to pick up your Journey today?" IS THIS REAL LIFE? ARE YOU REALLY ASKING ME IF I WANNA WASTE MY TIME AND ANOTHERS DRIVING THERE TO PICK UP MY CAR THAT CLEARLY ONCE AGAIN IS NOT xxxxING REPAIRED FULLY OR CORRECTLY?! WOW. They say "would you'd like us to figure it out." ......*blank xxxxing stare* OBVIOUSLY! August 26th no update to be given when i ask. I ask again on the 31st! I finally receive word it needed an Alternator. Which is hilarious because i said this to them multiple times and was out off about it. Also nearly each and everytime ive had to reach out to them to get updates and information. Just like today but il get to that.. I ask again on September 2nd for an update about pick up.. tried to contact them many times.. i am getting my keys TOMORROW for my house i NEED my vehicle. Apparently their phones were down. I wait until 11 am today when they open at 9. I'd think a garage should be immediately calling a customer that has been wothout their vehicle for over a xxxx month to inform them of a new issue! But no they don't do that there. So yes i call.. im irrate. These last few weeks each time i have reached out i have calmy let it be known i was becoming unglued with the various shortcomings on their part. And to write it down somewhere how disappointed and aggitated I have became so it would be no surprise when this came to a head. Apparently not only is the Alternator need replaced and not done today there is suspension issues of se kind that need done first! Oh nice. Thanks for the update... that i had to stalk you donw for!! Here i am thinking I would absolutely picking up my car today. Where the xxxx is customer service or support? I haven't been treated as if I was an important customer not one xxxx time. Couldn't even offer me a rental, free detail or oil change. Woulda been nice to be thought about "this woman's care has been here X amount of days" ....as a previous manager in the customer service world you take xxxxing care of them! I dont feel as if i have been at all. Im very dissatisfied and disappointed. Im now currently waiting for them to repair all these things. He tells me if I dont get it done tonight (he stats their open late) he could probably get me into a car..... but it's 11 I can probably hurry to get it done. Hurry. Oh is that something you guys do sometimes?? Because I can not tell.. and how does that make me feel? Like it will be safely and correctly repaired. No, no it doesn't. I don't like the sound of trying to rush because I now after month of being out out am demanding transportation. I sure hope this is what you guys do to your customers the majority of the time.. i will not be suggesting or returning. I sure hope my vehicles repairs end up being too notch if and when I finally get it back into my possession after my bank account has serverly flat lined ofcourse. Shake my xxxxing head. I just love being xxxxx for my money. Do better More

Friendly, knowledgeable staff. First class dealership that goes out of their way to service your needs at any time day or night. Thank you Kevin Davis for your 11:00 pm text messages to check on a vehicl that goes out of their way to service your needs at any time day or night. Thank you Kevin Davis for your 11:00 pm text messages to check on a vehicle we were interested in. It was a pleasure working with you and Tony Varn in financing and looking out for our best interests.Absolutely worth the 2 hour drive to Falls Motor City to purchase an extremely clean, low miles Ford Fusion for my son. Very highly recommend! More

Worth the Drive Cannot say enough good things about this dealership. Extremely friendly and cooperative staff. I recommend working with Jeremy Lynch and Ben Machor fo Cannot say enough good things about this dealership. Extremely friendly and cooperative staff. I recommend working with Jeremy Lynch and Ben Machor for your next purchase/lease. More

Best service ive ever had at a dealership. Had me in and out very fast. Very proffesional. Will be coming back here in the future. out very fast. Very proffesional. Will be coming back here in the future. More

Both Kevin and Tony were extremely helpful and profession in everything from finding me the right truck, test driving, closing the deal and all the paperwork. Definitely will be going back in the future. in everything from finding me the right truck, test driving, closing the deal and all the paperwork. Definitely will be going back in the future. More

Buying process was easy. Once you get that car off the lot don’t expect the same! Brand new vehicle and won’t cover it under warranty for a mistake they made!!! Worst and rudest customer care service! lot don’t expect the same! Brand new vehicle and won’t cover it under warranty for a mistake they made!!! Worst and rudest customer care service! More

A+ Experience!!!!!! Kevin is wonderful! great experience buying a car during the pandemic...we keep coming back because of the amazing service and attention to detail. Th Kevin is wonderful! great experience buying a car during the pandemic...we keep coming back because of the amazing service and attention to detail. Thank you Kevin:) More

Kevin is by far the most understanding, caring, supportive and positive person. He is willing to do whatever it takes to be sure you get exactly what you’re looking for and also making sure it’s wi supportive and positive person. He is willing to do whatever it takes to be sure you get exactly what you’re looking for and also making sure it’s within the budget you need. Kevin has helped me purchase three cars and I will not go anywhere else. No other sales man would ever be able to meet the expectations Kevin has already set high! Thanks for all that you do Kevin you’re awesome!!!! More

Kevin Davis and all the staff are awesome Listen I'm not a young person and have dealt with far too many car salesmen...Kevin is by far the BEST!! He truly loves what he does and it shows. Listen I'm not a young person and have dealt with far too many car salesmen...Kevin is by far the BEST!! He truly loves what he does and it shows. More

Kevin Davis is the man! He made what is usually a headache, a very pleasant and smooth process.. He is also very thorough in explaining the fine details about your new vehicle.. First time I've ever headache, a very pleasant and smooth process.. He is also very thorough in explaining the fine details about your new vehicle.. First time I've ever had a sales person just as excited to help me, as I was to get a new vehicle.. Thanks again brotha! More