Valley Motor City

Fast...no haggle...very pleased with sales department . Overall great experience. Will definitely recommend giving them a chance to find you the vehicle of your needs. . Overall great experience. Will definitely recommend giving them a chance to find you the vehicle of your needs. More

No pressure! We bought a used car, and we felt that Lou was honest about the car. We didn't feel pressured to buy it, and we were given great service. We bought a used car, and we felt that Lou was honest about the car. We didn't feel pressured to buy it, and we were given great service. More

Stress free Our salesman was very straight forward with us as my husband told him that we were comparing prices with a local Wheelchair van dealer and just needed Our salesman was very straight forward with us as my husband told him that we were comparing prices with a local Wheelchair van dealer and just needed to find the best price we could on a mini van. Our salesman was also very knowledgeable and had experience with working with the Wheelchair van conversion company. We appreciated that he was friendly and laid back and not pushy. More

REPAINTING OF MY PACIFICA HOOD When I showed the serviceman my problem with the hood of my car, he immediately said, "Bring it in, we'll take care of it." That was nice. They took When I showed the serviceman my problem with the hood of my car, he immediately said, "Bring it in, we'll take care of it." That was nice. They took great car of my car and did a very nice job on it. I was pleased to be given another Pacifica to use the 10 days or so that my vehicle was being painted. More

Best car buying experience ever! From the moment I contacted Kevin Davis to ask "Is the price on the website really my price, or do I have to meet many different qualifications to get From the moment I contacted Kevin Davis to ask "Is the price on the website really my price, or do I have to meet many different qualifications to get this price?" he was graceful, kind, and responded honestly to my questions. Then we decided not to buy a car just now, so I thanked him for his time. A few days later I contacted him again. Rather than be dismissive because I had changed my mind once he responded as you would to a friend. We bought a car from him after our old dealer told us either we were lying about the price (It was right on the website) or we would not really get that price when we went in to do the deal. With nothing to lose, we went in and got the price Kevin promised. We also got in and out of the dealership faster than we ever have. Kevin and everyone at Falls Motor City were friendly and fair. More

Kevin Davis We originally came in to see a vehicle we saw online. The vehicle did not meet our needs. Kevin mentioned a similar vehicle on the lot and it ended up We originally came in to see a vehicle we saw online. The vehicle did not meet our needs. Kevin mentioned a similar vehicle on the lot and it ended up that vehicle met our needs and actually was less money! He was very knowledgeable and we negotiated a fair price for the vehicle for my daughter. Thank you and Bill the used car manager! Larry More

Very knowledgeable Kevin Davis was very knowledgeable and was great to deal with. Funny guy and very helpful in the questions we threw at him. Would deal with again! Kevin Davis was very knowledgeable and was great to deal with. Funny guy and very helpful in the questions we threw at him. Would deal with again! More

Multiple problems with my brand new Compass. I was finally able to bring my Jeep in on 7/7/18 to replace the radio in my car after having multiple problems with it. The radio was on backorder for I was finally able to bring my Jeep in on 7/7/18 to replace the radio in my car after having multiple problems with it. The radio was on backorder for over 4 months. The whole time it was on backorder the radio kept blasting music at full volume randomly; once the radio even turned on while the car had been turned off for about 3 hours. Forward to 7/7/28, I took my car in for the radio and an additional problem of not being able to pump gas. They replaced the radio and had to replace the intake for the fuel because it was cracked. Once I was on the way home from the dealership the radio started to make a buzzing sound when I was playing music via aux cable. I changed to SXM radio and it continued to buzz. So I turned the car around to head back to the dealership. Of corse I was frustrated with having a new issue with the new radio that was just put in my car. While first putting in the radio I was told by the service rep that they would have to order a new radio because the back up camera and a few other features were not working. A few seconds after that they said they were able to get the radio working. So when I took it back in I thought I would at least get a little sympathy from the rep that just previously helped me just a half hour before. Once they fixed the new issue (that they said was the antenna) I complained about all the problems I am currently having with a car that is just 5 months old. A car that I couldn't use all the features in because of the radio problems. He then told me that other people have problems with their cars all the time. I asked if there was any way they could rectify the situation, a new car should not have so many problems so early into the ownership of a new vehicle. He looked at me and said that I have to call customer service because they deal with that and its out of the hands of the dealership. I of corse was frustrated and said that there should be something you can do. In a loud and rude tone the rep asked me what I wanted because there is nothing they can do. I said there must be something they could do, I spent hours on the phone trying to get the radio in earlier than estimated time of arrival. I asked could they at least call Chrysler, I told him that Chrysler customer service informed me that I would have to talk to the dealership since I was having additional problems with my car. The rep just kept asking me what they could do, I told him a few different tings they could do, every time I suggested something he kept blurting out. "You signed a contract and since you did there is nothing I can do here." He was rude and kept saying it over and over even when I told him that customer service told me to take it up with the dealership. All he wanted to do is get me out of the dealership as quickly as possible. The rep had no sympathy or the slightest bit of concern for me as a customer. I understand that no company is expected to do what the customer wants in every situation. But when I go and buy a 30,000 dollar car, and that said car does not work properly for almost 5 months. I think I should be able to go to the dealership and have a representative that is attentive to a customer's situation. I will never buy a car from this dealership or company again. If you want to buy a car from a dealership that cares about its customers or even a brand that values customers do not go to this dealership. Do not make the mistake of going into this dealership or even this company. All they care about it selling subpar cars to customers and offering little to no real customer satisfaction. More

No pressure hassle free experience Kevin Davis helped me get the car I was in the market for. It was no pressure and hassle free. I couldn't have had a better experience. He was very Kevin Davis helped me get the car I was in the market for. It was no pressure and hassle free. I couldn't have had a better experience. He was very personable and honest/upfront with everything he told me. With a trade in, I was in and driving out with my new car in under 2 hours. Can't ask for better service than that. This is my fourth vehicle from Falls Motor City and it is people like Kevin Davis that make me keep coming back. I guarantee if you go there and ask for Kevin Davis, you will enjoy the entire process and not feel like you were pressured into anything. More