Valley Motor City

excellent service perfect communicstions I found dealing with Andy to be the most friendly yet professional treatment with any I've ever experienced in buying a new car. I certainly recommend I found dealing with Andy to be the most friendly yet professional treatment with any I've ever experienced in buying a new car. I certainly recommend him for salesman of the year and for any new car purchases More

BUYING EXPERIENCE My husband and I are very picky people when buying new vehicles. Mike Hugill was very laid back, friendly and knowledgeable about all the vehicles on My husband and I are very picky people when buying new vehicles. Mike Hugill was very laid back, friendly and knowledgeable about all the vehicles on lot. He has exceptional customer services experience and never was pushy in the new car buying experience. I definitely will be back to buy more vehicles here and refer family and friends to him. The finance manager Travis Hudson was fast and efficient putting our loan together and explained everything to a "T The whole process was in and out of dealership in a hour and a half.". More

Terrible service. Didn't honor their sales order contract I signed a contract for a buy order on a 2015 Jeep Cherokee Limited from Falls Motor City Jeep on August 6th. My sales rep was Dave McGraw. Due to I signed a contract for a buy order on a 2015 Jeep Cherokee Limited from Falls Motor City Jeep on August 6th. My sales rep was Dave McGraw. Due to waiting for the finalization of my Lemon Law case on my current 2015 Jeep Cherokee, I could not take ownership of the Jeep right away. So in order for the Jeep to be taken out off dealer inventory, Dave said I needed to provide a deposit and provided a credit card for the deposit. As the month went by, I kept the sales rep updated of the status. I received word on 9/1 that I could now turn the Jeep in and receive my Lemon Law buyback check. Since I thought I had a vehicle ready to pick up I picked 9/2 to turn in the Jeep. I then emailed the sales rep Dave on 9/2 to inform him I was turning in my Jeep locally and I would be up on Saturday to pick up my Jeep. I did not hear back from Dave. I kind of had a funny feeling there was something going on. So I emailed him again early on 9/3. Got more concerned when I didn’t hear back until later that day. He finally replied that there should be no issues with my picking up the Jeep on Saturday morning 9/5. Okay, good I thought…Then on late Friday afternoon, I received an email from Dave that there was an issue with getting my Jeep. I then called and spoke to him. He tells me they don’t have my jeep any longer. He apologized and said they sold my jeep to another dear. I asked how he could do that since I had signed a contract. He said sorry it was a mistake. I asked what I was going to receive and he said there is nothing they can do. I just have to pick another jeep off the lot. Well there were no others on their lot that I really wanted. This was not a solution to THEIR mistake. I then asked to speak to his Mgr. He was giving me the run around and said no one was available. He then said he will have someone get back to me. Here it is late Friday, I am without a vehicle and expecting to pick up mine on Saturday. I didn’t know what to do. They put me in a terrible spot. About a half hour later, I received a call from Dave who says he spoke with the Mgr and they will try to get a new Jeep for me from another dear. He said there were some within 100 miles of their dealer which he could try to get. Given there have been so many issues with the Cherokees, I wasn’t sure I wanted to get a Jeep with all the miles put on it from another dealer but my options were limited. Dave said the earliest he could get the jeep would be early the next week. I said okay see what you can do and let me know. As of this point, 5 days later, I still have not received a call back nor an email from Dave. What terrible low class service.. I now have had to resort to starting over the process of looking for a new vehicle from different dealers. I don’t know why Dave didn’t come out right away and tell me, hey we are sorry. I made a mistake and we will make it right, but no such thing. Given how bad Jeep/Chrysler has been from the start, going thru 11 service visits and being treated rudely by different dealers, I was probably stupid for even considering a Jeep again after have so many issues and getting a Lemon. Just type in Jeep Cherokee Lemon Law and see how many there are. But I still was willing to give it another chance, as I couldn’t find anything in the same price range that made me want to buy. I have learned and will never buy another Chrysler/Fiat/Jeep product and would never recommend anyone to buy from Falls Jeep. More

Great Purchase Experience My girlfriend and I had a great experience purchasing our new Durango and Grand Cherokee. Andy and the staff were very accommodating and friendly. I My girlfriend and I had a great experience purchasing our new Durango and Grand Cherokee. Andy and the staff were very accommodating and friendly. I hope the service department is just as pleasant and professional. I would definitely recommend Falls Motor City for your next purchase. More

Exceptional customer service!! My husband and I stopped in to check out the Jeep Cherokee. Kevin Davis is exceptional! He was very knowledgeable, respectful, and professional in My husband and I stopped in to check out the Jeep Cherokee. Kevin Davis is exceptional! He was very knowledgeable, respectful, and professional in answering our questions. We did purchase a Jeep Cherokee and he took the time to thoroughly explain the new technology in this vehicle and encouraged us to contact him at any time with any questions or concerns. We both agree this was a great car buying experience and highly recommend Kevin Davis. . More

Friendly honest Very friendly and laid back. Were not pushy at all and also very honest told you how it was. Great place to get a car well worth the drive. Very friendly and laid back. Were not pushy at all and also very honest told you how it was. Great place to get a car well worth the drive. More

Best Car Purchasing Experience I've Ever Had I went in to look at a couple of Jeeps I saw online, and had emailed with Andy about. I had a Porsche Cayenne to trade. The whole process of purchasin I went in to look at a couple of Jeeps I saw online, and had emailed with Andy about. I had a Porsche Cayenne to trade. The whole process of purchasing was seamless, and Andy took the time to listen to my concerns and demonstrated excellent attention to detail when providing solutions. Andy was also extremely knowledgeable, as was the rest of the staff. I would recommend him to anyone, and I intend to return for my next vehicle purchase. More

Kevin Davis was terrific!! The dealership was spectacular. The staff was very friendly and Kevin Davis was terrific. I knew which car I wanted to I contacted the dealership befo The dealership was spectacular. The staff was very friendly and Kevin Davis was terrific. I knew which car I wanted to I contacted the dealership beforehand and when I got there they had the car all ready for me. More

New Wrangler Owner Kevin Davis at Falls Motor City made the process an easy one. I'm like most, in which I dread the car purchase process...not here though. It was qui Kevin Davis at Falls Motor City made the process an easy one. I'm like most, in which I dread the car purchase process...not here though. It was quick, efficient and stress free. No BS, minimal back and forth and I found this dealership to be trustworthy. This is the first non-Ford vehicle that I have purchased in 20 years. I'll be back. More