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Valley Motor City - Service Center
Cuyahoga Falls, OH
108 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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108 Reviews of Valley Motor City - Service Center
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December 29, 2016
Good and bad Sales is great! I have bought 2 brand new vehicles from Falls Dodge. Mike my sales guy was great and made me leave feeling like I got a great price. Sales is great! I have bought 2 brand new vehicles from Falls Dodge. Mike my sales guy was great and made me leave feeling like I got a great price. He was very personable and enjoyable to deal with. Service is less than great...it is hard to get work done timely. My brand new, 2016 Ram 1500, less than a year old driver side window broke. The clasp became disconnected from the window and the window wouldn't move. It is December....they tell me it will be at least a week and a half before they can get me in to fix it!!! Both the girl I talked to in service and the service manager were rude and dismissive. Such a simple fix, on a brand new vehicle, they should have done what was necessary to get the problem fixed! They would not offer me a rental car, even though it was warranty work, until they started working on the car. Which the service manager said, if I left the car there...for them to squeeze in, could be a week plus before they look at it! Very unreasonable, unprofessional could care less about making it right. Very disappointed as a long time customer of both the sales and service departments. I called Klaben Dodge in Kent, they were also booked, but Great service department! Always has been a good experience bringing our two Dodges to them. They treat us better than the dealership closer to our house, that we bought the vehicles from! if I let me drop the truck off a day later (squeezed me in) they could help me. They had it done within a couple hours! I wish I could count on that kind of service from the dealer I bought my cars from! More
by NICKJESS1982
August 23, 2016
Betsy It is ridiculous how good my experience was.it almost seemed staged for television how good my experience was...but there wasn't any cameras. It was j It is ridiculous how good my experience was.it almost seemed staged for television how good my experience was...but there wasn't any cameras. It was just me and Betsy. I mean I am 35. I know bad and good experiences...this was more than excellent. I cannot telling people how amazing Betsy was for me. -Terry Vasari More
by Terryvasari
Employees Worked With
August 18, 2016
Great service Betsey is the best service rep I have ever dealt with at any dealership. I had to have some recall work done on my Grand Cherokee. When I called on F Betsey is the best service rep I have ever dealt with at any dealership. I had to have some recall work done on my Grand Cherokee. When I called on Friday, Betsy checked to see that they had the parts. She made an appointment for me to have the work done the following Tuesday. She had a Town and Country minivan for me to use while I had the work done. I was out the door in ten minutes! She was organized! She called me when the work was done and did not wait until the end of the day until the dealership was about to close which has happened at my old dealership. Everyone at the Falls Motor City asks if they can help you and they have a very customer oriented culture. I am impressed and happy I found them. Don MacKay More
by Don MacKay
Employees Worked With
May 10, 2016
33 days----service rep to service manager to Steve Parker GM I have wrote this 3 times and I'm going to make it simple When my vehicle got back to me after a few issues with FMC and my aftermarket warranty compa I have wrote this 3 times and I'm going to make it simple When my vehicle got back to me after a few issues with FMC and my aftermarket warranty company . I recieved my truck back and appreciated the courtesy truck and a good cleaning of my own . . They were more than fair . If you have an issue ,communicate with the service rep and if they can't help you move up the chain of command . And please remember my warranty company Omega Auto care did not make the experience easy for me or The dealership ! I would recommend you to try them out . Every problem is different . More
by supermanHemi
Employees Worked With
Steve Parker, James George, Joe Brown
April 27, 2016
great service David is a great service advisor and all their tech's are outstanding and do good detailed work Very happy to take my Jeep to them David is a great service advisor and all their tech's are outstanding and do good detailed work Very happy to take my Jeep to them More
by mav204
Employees Worked With
David Milan
April 16, 2016
Falls Motor City Serv Dept: David & Betsy - The very best. Respectful, knowledgeable, honest, accessible ... David / Betsy understand my situation and treat me like their only customer. I really appreciate how Respectful, knowledgeable, honest, accessible ... David / Betsy understand my situation and treat me like their only customer. I really appreciate how fair they are to me. More
by aditommaso
March 29, 2016
Service Experience at Falls Motor City I took my car in for service. Everyone was very polite and expedited my request. I was very impressed how the Manager (Jim) took the time to explain I took my car in for service. Everyone was very polite and expedited my request. I was very impressed how the Manager (Jim) took the time to explain the issue that I had with my vehicle. I would recommend Falls Motor City's service department! More
by Car
Employees Worked With
James George
March 26, 2016
These Guys are Awesome Have had my Jeep in for at least 5 recalls in the last 2 years, and I got the run around from various other dealers in my area. I called up Jim George Have had my Jeep in for at least 5 recalls in the last 2 years, and I got the run around from various other dealers in my area. I called up Jim George and he got me in quickly and took care of all of them. The other dealers were telling me 3 weeks before they can service my vehicle. They took me the next day!! I actually drive by 3 Chrysler dealers to get to Falls Motor City. They are top notch! More
by Schreibs01
Employees Worked With
James George
March 25, 2016
Highly recommended! Provided great service, friendly team, went in without an appointment and they got my oil change-tire rotation done quickly. They even washed my car. Provided great service, friendly team, went in without an appointment and they got my oil change-tire rotation done quickly. They even washed my car. More
by Kiwigirl
Employees Worked With
Andria Allgood, James George
February 19, 2015
Falls Motor City - my family's experiences Buying a car from Falls Motor City was a great experience, thank you Kevin Davis (go Flyers). Beyond that sales experience, I would suggest that you d Buying a car from Falls Motor City was a great experience, thank you Kevin Davis (go Flyers). Beyond that sales experience, I would suggest that you do yourself a favor and go somewhere else. Don't only listen to me,but go ahead and look at their service reviews from other customers. My family has purchased three vehicles from FMC. - My experience: upon driving my new Patriot home I discovered the Uconnect didn't work. I called service the day after I took delivery and they said "three weeks". I noted this on dealerrater and actually received a phone call asking me to change the bad review if they get me in sooner. I did. The Uconnect still doesn't work three months later. My phone is compatible. - My daughter took her 2012 Wrangler (purchased new) in two or three times for popping out of fourth gear. They told her it wasn't doing it when they drove it and she doesn't know how to drive manual. The Jeep, by the way, was her sixth stick shift. So she just got into the habit of skipping a gear because popping out of gear at speed is a safety issue. Now at 37,000 she took it in for a suspension warranty replacement and was told the clutch "gave out" when the service tech drove it in and it would be $1200 to replace. She had no problem when she drove it in. Plus, there had bee a technical bulletin since June 2012 about popping out of gear! The dealer and Chrysler blew her off saying a clutch is a wear part and isn't covered. When she and her fiance went in they would not let her see her Jeep in service. Hmm. - In fairness, I have to say that my other daughter's one service experience with her 2011 Dodge Durango, a water pump replacement, was routine and went well. I do not plan to give FMC service business on my 2015 Patriot. I have purchased a Plymouth, two Dodges, and a Ford from another dealership that also sells Jeeps. That's where I'm taking mine, because my service experiences with them over the years was great. More
by tizdalyfe
Employees Worked With
Mike Pedone, Kevin Davis
