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Valley Subaru - Service Center

3.4

6 Lifetime Service Reviews

299 Lee Jackson Hwy, Staunton, Virginia 24401

6 Reviews of Valley Subaru - Service Center

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March 01, 2018

"2018 Forester"

- Opa Mike

Walked in to have service work done and walked out with a new Forester. Frank Smith offered to "throw some numbers at me" and I worked with him to get me where I was comfortable. Looking forward to the new RED ride.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Frank Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Helen Shibut
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 26, 2017

"I would never buy another subaru. "

- Disgusted

I bought a 2016 Subaru forester top of the line model with eyesight technology. The eyesight has never worked properly. It has been reprogrammed three times. It tells me there may be ice on the road on sunny days above freezing. It's sensors see things on the road that are not there and applies the brakes. It senses tree branches ten feet above the roof and applies the brakes. The eyesight goes out in rain and direct sunlight. I also have had problems with a rattle in the dash which can never be found. I reported it two times before my warranty expired. I wanted them to take the dash off to find it. They refused. Now that it is not under warranty they want me to pay the labor to remove the dash. I have an extended warranty but that will not cover it. I contacted Subaru customer service. It took fifteen minutes on hold to speak to someone. The woman was not helpful or friendly. Subaru refused to authorize removing the dash. I've got nothing but a run around and my vehicle still has a rattle and eyesight technology that doesn't work properly. I would never buy another Subaru.

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Recommend Dealer
No
Employees Worked With
Britney
May 05, 2017

"Top notch service"

- Julie Mace

I couldn't be more pleased with Valley Subaru. I purchased my 2015 Outback in January and, due to an unfortunate event, lost all of my keys. Scott Simons and his team at Valley made a difficult time in my life so much easier through their kindness, caring, and understanding. Carmen, in the service department, couldn't have been nicer or more helpful. She was absolutely wonderful. They are solid team of employees and I highly recommend purchasing a vehicle from this great group of people.

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Recommend Dealer
Yes
Employees Worked With
Carmen Hinton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Scott Simons
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 16, 2017

"excellent service."

- doreendeel

This dealership goes beyond just customer service. They care about you and your car. Can't say enough about them. I had a problem with my outback and Jack in the service department talked me through.

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Recommend Dealer
Yes
Employees Worked With
Caroluce d'Orvilliers-Seal
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jack Marshall
March 03, 2017

"Service manager rude and unhelpful "

- Outback owner

I bought a 2009 subaru outback from them used so no warranty. Was driving and experienced a problem with the car pulling to the right and rolling when placed in park. Called the service manager to ask if this was something they had experienced before and was told it could be several problems but refused to ask a technician for any advice or let me talk to one. All he wanted was for me to bring the car in for them to work on. I thought since I paid $16000 for the car a little advice wasn't to much to ask for. Fortunately another subaru dealer was much more helpful and knowledgeable

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Recommend Dealer
No
Employees Worked With
Jack Marshall
Mar 10, 2017 -

Valley Subaru responded

We would be happy to look at your vehicle at no cost to determine if there is a problem, but we unfortunately need to have it brought in so we could make the best possible determination.

August 19, 2016

"second time I did this"

- earven

I brought our 2014 Outback in for my final free oil change and tire rotation, was given the deals available on a 2017 Outback, waited for the car of my wife's choice, and signed the lease.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Frank Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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