Van Cadillac

Poor service I bought a certified pre own car in the rain on 3/11 spent over 40,000 and the next day I noticed so many scathes an scrapes on the car even a crack in the tail light, I have bought certified p on 3/11 spent over 40,000 and the next day I noticed so many scathes an scrapes on the car even a crack in the tail light, I have bought certified pre owned before never in this condition. I went back today 3/13 because I thought there was a 3 day rule but it wasn’t and I was told the car was inspected by the state of Missouri not by them so they never checked the car and the rain didn’t show all of the damages. I took pictures on the day I bought it and went back and I could see it but they made it seem as if in one day I did all of that which is impossible. They took no ownership the sales person apologize and said he didn’t see this in the rain either. The finance manager said I could get the best lawyer and it wouldn’t help he also threatened me and said they could have called the police for bad talking the dealership which that never happened. I’m so disappointed and I’m a repeat customer. Buyer Beware. The finance guy is also the fixer/enforcer also. More

Vans Cadillac is sales is horrible! In the same breath that they thank you for your devotion to the nation, they continue to deceive you. Thanks for not serving a veteran, Van. They pre In the same breath that they thank you for your devotion to the nation, they continue to deceive you. Thanks for not serving a veteran, Van. They pretend to value you, especially once they kow that you retired from the U.S. Air Force, but there is no follow-up if anything goes wrong. What deceit and falsehoods! The Cadillac Escalade that I was sold was supposedly certified, but it could not have been since the front bumper had several paint chips covered up by paint touch ups. The vehicle was not properly cleaned didn't realize that until we were almost home, but I was ok with that. Multiple attempts were made to contact Marion, the salesperson, but he only answered once. His sole response was a text message informing me that a car with paint chips may still be certified. If I examine the inspection checklist for the bumper, I cannot find any mention of bumper defects. Worst dealership to buy a car from ever. My freshly bought car's sound system needs servicing, since the music is intermittent; the oil life of the vehicle is at 49%. Be aware if your vehicle is not delivered in a well-lit location; he parked my vehicle in a shaded area when he returned after obtaining gas in an attempt to conceal the bumper and the inside stain. He was being dishonest; he was aware of the presence of the rock chips. I drove from Nebraska to get this Cadillac Escalade based on the untrustworthy salesperson's description and statements. Regarding the automobile I acquired for $109,000, Marion neglected to call me or make contact with me. Invest in a different Cadillac dealership that will appreciate your business. This is my third Cadillac Escalade purchase, and I'm not sure that I'll ever give Cadillac another opportunity to disappoint me! More

My wife and I have had a very long stressful frustrating experience after purchasing a supposed “certified pre-owned“ 2019 platinum Cadillac Escalade from Van Chevrolet Cadillac dealership. After owning th experience after purchasing a supposed “certified pre-owned“ 2019 platinum Cadillac Escalade from Van Chevrolet Cadillac dealership. After owning this vehicle for only 3 days we’ve had major issues with it.! The remote start and on star app start has been intermittent from the beginning. On the 3rd day while 5hrs away from our house out of town the vehicle wouldn’t work at all.! I put fuel and it turned on fine, then parked to go inside the store and when we walked out to leave I attempted the remote start that haven’t been working as it should. At No surprise it did NOT work. So I opened the door and noticed the radio and instrument display did NOT load as it should have. I pressed the start button, sounded like it turned on, but I noticed the instrument and radio still didn’t turn on... so I started pressing buttons on the radio then finally it loaded “slowly.” At this point I had a check engine and stability track light illuminated, and also a warning that my steering assist is reduced, see dealership. Then I wasn’t able to turn the steering wheel at all, rev the engine, or move forward in drive or backwards in reverse. So I attempted to restart the vehicle multiple times, in attempts to remedy the problem enough to get back to our hotel 2hrs away from where we were. All failed, so then I pressed the Onstar button. I talked with one of their representatives to discuss my very unfortunate situation!! It was Labor Day weekend, after 6pm, no vehicle rental places Open, no dealerships close enough to get too before they close... worst time and place for this to happen! Onstar performed a basic diagnostics check on the vehicle. After being towed back towards our hotel I disconnected and reconnected the battery to reset the codes. Then was able to drive it back to our hotel. Next morning We drove Towards home and Had a blow out from a nail that was in the tire from delivery.! So even more misery to our experience!!!! Finally on Tuesday we started dealing with our Texas dealership Ron Carter on fixing this issue that has originated with Van Chevrolet Cadillac dealership!!!! I’m getting zero help since the issue can magically not be duplicated now.! Remote start still is intermittent... and even though Ron Carters service supervisor has witnessed it himself, I’m told I pretty much have to deal with it until it gets worse!!!! Now after this same supervisor has done some digging with Van Chevrolet Cadillac dealership. Come to find out the previous owner was having the exact same issues.!!!! How is it even possible for Van Chevrolet Cadillac to sell it as a “CERTIFIED PRE-OWNED” with known issues?!?!? It’s been back and forth in the shop multiple times since the Tuesday after Labor Day. Ron Carter has owned our vehicle in their shop longer than we have... More

Great experience! No high pressure or gimmicks We bought a new Cadillac XT5 from DON HUNDLEY. It was a great transaction - Not a car sales horror story. Straight forward, no high pressure or gimmic We bought a new Cadillac XT5 from DON HUNDLEY. It was a great transaction - Not a car sales horror story. Straight forward, no high pressure or gimmicks. Their XT5 was priced great - We told them we wanted book value for our 2016 SRX - They said OK - We bought the car... That simple. We QUICKLY signed papers with Don and then QUICKLY went through the additional options with DERIC ARMSTRONG. Both guys were great! Thanks again! Bryan & Vanessa Messmer More

Excellent Service I took my car in for service in January. Scott was very courteous and the service was very efficient. I waited for the work to be done and was pleas I took my car in for service in January. Scott was very courteous and the service was very efficient. I waited for the work to be done and was pleased in how efficiently the work was completed. More

Exceptional Customer Service Jarrett Rash and Kim Kloth make it very easy to get my Escalade serviced! I truly appreciate them both! Very convenient and quick drop off and pic Jarrett Rash and Kim Kloth make it very easy to get my Escalade serviced! I truly appreciate them both! Very convenient and quick drop off and pickup! More

Van is always putting my concerns and needs first I truly appreciate the personal service I receive when I bring my car in for service or a repair. Both Jarrett and Kim make me feel like I deserve exc I truly appreciate the personal service I receive when I bring my car in for service or a repair. Both Jarrett and Kim make me feel like I deserve exceptional service and keep me posted on the progress of either service or repairs. More