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Van Chevrolet Buick GMC

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
2,598 Reviews
Our experienced sales staff is here to share its knowledge of the Chevrolet and GM Brands with you. As a leading dealership we also carry a fine selection of used cars and trucks. Need service? We are also a leading GM and Chevrolet service facility with the latest technology in repair and restoration and inventory of parts. We pride in offering our customers a relaxed and pleasurable car buying experience and have been doing it for many years and will continue to serve the communities of Scottsdale,Paradise Valley, Tempe, Mesa, Phoenix, Gilbert, Fountain Hills, Chandler, Glendale, Peoria, Apache Junction, Sun City, El Mirage, Surprise, Avondale and Goodyear.
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8585 E. Frank Lloyd Wright Blvd.

Scottsdale, AZ

85260

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Showing 2,598 reviews

December 11, 2024

Never gave the correct information. I was told I would pay one amount and ended up paying a completely higher amount. More

by O. Pinedo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nico
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Dec 13, 2024 -

Van Chevrolet Buick GMC responded

Transparency is very important to us, and we want to ensure that every customer receives accurate information and a clear understanding of costs. We would like to learn more about what happened and make things right. Please reach out to our Service Director, Daniel Sanchez, at customerrelations@vanbuickgmc.com.

December 11, 2024

This dealer is just a bunch of liars that promise customers something And not fulfill there promise only to make sales So definitely not recommending More

by JPARGAS81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Knase
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer . Richard sam richard all get 1star, Keith Maldonado
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Dec 13, 2024 -

Van Chevrolet Buick GMC responded

We understand your frustration and sincerely regret that you feel this way about your experience with our dealership. Fulfilling our commitments to customers is extremely important to us, and we take your concerns seriously. To ensure we address your feedback appropriately, we encourage you to contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.

December 11, 2024

The dealership worked hard to meet our need and they have been patient and attentive to everything we asked. Dealership has great customer service. More

by DEIDRAPELT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler aka Moose, Carson
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Dec 12, 2024 -

Van Chevrolet Buick GMC responded

Thank you! We’re thrilled to hear that our team provided you with attentive service. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to serving you again!

December 10, 2024

Brett Glass is the best to work with. He made my transaction and trade in simple and quick. ask for Brett if you want great seevice More

by cwprobst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Glass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nations
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Van Chevrolet Buick GMC responded

Thanks for the fantastic feedback! We're thrilled to hear that Brett provided you with a seamless experience. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts. Looking forward to serving you again!

December 10, 2024

My experience with the sales department was great however the finance department was a whole other story! I’ll never do business with them because of how horrible it was. More

by KENO121
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian 5 stars
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Dec 11, 2024 -

Van Chevrolet Buick GMC responded

We're thrilled to hear that your interaction with our sales department was great, but we regret that your experience with our finance department did not meet expectations. To address your concerns further, we encourage you to reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.

December 10, 2024

Finance was sketchy and didn’t give clear answers on anything. They didn’t even speak with my co signer of my trade in before the deal was done. Sketchy practices. More

by Anonymous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bret Glass
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Van Chevrolet Buick GMC responded

Clear communication is important to us, and it seems we may have fallen short in this instance. We want to ensure that your concerns are addressed and that we can improve the experience moving forward. Please feel free to reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.

December 09, 2024

Very difficult buying experience, highly unprofessional on just about every level. Brought to managers attn and still 0 acknowledgement of issues or follow up to resolve issues More

by CHAD92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No
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Dec 11, 2024 -

Van Chevrolet Buick GMC responded

We understand how frustrating this must be, and we regret that there was a lack of acknowledgment and follow-up regarding your concerns. We want to make things right and ensure that your experience is addressed properly. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com, and they will assist you in resolving any outstanding issues.

December 09, 2024

Very nice they explain everything and they didn’t rush me on my decision . Nice employees More

by Hon95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Loomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Van Chevrolet Buick GMC responded

We’re thrilled to hear you had a great experience! Our team is here to provide all the information you need without any pressure. Thank you for your kind words about our employees! We appreciate your support and look forward to seeing you again.

December 09, 2024

Our sales rep was great to work with. I really appreciate his professionalism and product knowledge More

by BRYAN77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Rybicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Van Chevrolet Buick GMC responded

Thanks, Bryan! We're thrilled to hear that you had a positive experience with our sales rep. Professionalism and product knowledge are what we strive for, and it’s great to know we hit the mark with you. Your support means a lot to us!

December 09, 2024

When I bought my truck the salesman told me that he would get me a price on a gooseneck hitch and he did not. He also told me he would send me a bottle of touch up paint and he did not. My temporary plate ex More

by buckinhorse7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe, Anthony
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Dec 10, 2024 -

Van Chevrolet Buick GMC responded

It's never our intention to leave customers feeling dissatisfied, and we understand how frustrating it can be when promises are not fulfilled. Regarding the gooseneck hitch, touch-up paint, and the delay with your permanent plate, we want to make things right for you. Please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

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