Bret Glass

The following review is regarding my sales experience. After that long winded review , I will give honest feedback on service department as well. Sales: (See latter part for updates) Iwould have to cautio After that long winded review , I will give honest feedback on service department as well. Sales: (See latter part for updates) Iwould have to caution anyone choosing to purchase a vehicle from Van Chevrolet to pay very close attention to financing terms and total cost of vehicle. The pandemic was even used as a tool as to why I may not get the incentives offered on website!” These trucks are going for full asking price” type of thing! I did not have the best experience here. The staff was friendly enough but like a friend that may or may not have your best interest in mind. The whole process was very unorganized in my opinion and tales of my truck coming in by rail got old. Like the case with a previous reviewer “EM” on this website, the truck I showed up to deal on was not there and in “extended inventory” whatever that meant. Any financial errors made to the contract were always in the dealerships favor and by large amounts. The “I don’t know why we can’t give you answers”responses were joke given such a well established business! I am guilty of not paying close enough attention to all of the moving parts involved with the purchase. I was guilty in assuming a level of trust and integrity could be had. I would highly recommend that if you are going to pay $495 for window tint, ensure you are getting 5 windows tinted and not just the driver and passenger door and not just privacy glass! I feel the teams are well insulated from each other or play that card intentionally. Very ambiguous answers when discussing discrepancies with dollar amounts. Having to sign and resign contracts for errors is unprofessional after two times and seems intentional as well. Given the opportunity I would definitely go elsewhere. BUYER BEWARE! Good news is I did get a nice truck after the negative experience. If anyone wants documented proof reach out to me. Good luck! Update: Owner response was to contact Becky or Anna in customer service (haha see this “robot” reply on most negative experiences! Why don’t they reach out and call us? They have our information!!)Well I did and got Becky’s voicemail over a week ago. I left a message and have yet to receive a call back. Sounds like an easy reply was made to satisfy the public audience reading this. I’ll update if I receive a phone call.update 9/10 still no call back 😁🤭what a joke! Update 9/23 no phone call from Becky or Anna to address my concerns as stated BUT I did just get a call from Nick asking ifI was still interested in buying a 2020 Silverado from Van Chevrolet....uhhh dude I did and would not again thanks! (12/13/20 no contact from dealership to talk about my experience but I did not assume they would. So far the service dept has not returned my call (Daniel Sanchez) after I left a vm for service figuring they may run different than sales. Also no email response 🤦‍♂️. I would also suggest because I wish I had the presence of mind that when if you agree to warranty, mine was 100k. Ask that the warranty begin after the factory warranty ends at 36k or reduce the price by 34% since that’s what GM is covering during the 100k extended warranty. No sense wasting money for double coverage the first 36k.12/14 Van service department is just as bad as the sales experience! Unfriendly, took over two hours to get my oil changed and tires rotated and yes I had an appointment. They lost my valve stem caps (after market) second time. When I received the survey after the experience I gave them first chance to reach out and I asked them to call me for feedback and they never did. Such a joke! I would stick to my recommendation to stay away from Van Chevrolet! Service I have had my truck serviced here several times the thought is service shouldn’t be scored with sales. The service experience is rapidly approaching the same poor rating. I have not had but probably 1/4 of my appointments actually go through. Most of the time I get there after doing either a phoned in appointment or an appointment booked online. They always seem to get lost and the customer suffers. This week I tried to book an alignment after getting it check last week while in service. I called twice first of the week and left a message for John Felt for the target of getting an alignment this morning. Left a message, not one call back and I am still in need of an alignment. I guess for the most part business must be too good to not want my business or serve the customer. I will have to go elsewhere. I’m not saying all was negative, but the positive was very few and far between. I’ve experienced what service should be when I take my Infinity into the Infinity dealership for service. My truck gets jealous. I wish they serviced GM. Decide for yourself. This is my honest review and my experience. Convince me otherwise Van. More

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Very disappointed with how I was treated by the salesman. He was very pushy and wouldn’t let me leave until he got my deal. I like my car but it’s definitely not what I walked in wanting. He was very pushy and wouldn’t let me leave until he got my deal. I like my car but it’s definitely not what I walked in wanting. More

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Bret helped my husband get into a new truck and we had a vehicle with a ton of negative equity. He was the only sales person to actually listen and help my husband. We had gone to four dealerships and been vehicle with a ton of negative equity. He was the only sales person to actually listen and help my husband. We had gone to four dealerships and been turned down or not listened to and Bret actually called my husband and over the phone made the deal happen. When we drove to the dealership it was to sign papers and get everything finalized. We look forward to him helping us get into our next new vehicle this year! More

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I was scared to make my first new car purchase but this was so smooth and easy and they all, from Scott to Brett kept me calm and were reassuring the entire time!! Thank you!!! was so smooth and easy and they all, from Scott to Brett kept me calm and were reassuring the entire time!! Thank you!!! More

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DO NOT BUY FROM THIS DEALERSHIP! Tons of unethical practices - had to file a dealership complaint with my financial institution bc they were part of their “preferred” dealerships and that was they onl practices - had to file a dealership complaint with my financial institution bc they were part of their “preferred” dealerships and that was they only way to get some sort of action taken... they continuously changed the numbers in the deal. Don’t work with Mike Nations (sales), Tristan Crook(finance), Keith Maldonado (internet management), Bret Glass (sale management), No matter how much you asked to speak to upper management like the GM they will just give you the run around and tell u he’s unavailable for two whole weeks! U can leave voicemails and you won’t get a reply. They will also treat u very xxxxty if u run into any issues with ur financing - I fell into this category due to an error that’s the dealership made within their systems connecting to the bank - I was approved and the bank told me so, I had my letter and such but the dealership couldn’t see this info on their system (apparently) and they called me a liar and told me they were not selling me the car and could no longer work with me bc I was a “Lyft “ driver and banks don like to work with Lyft drivers bc we don’t pay taxes and it’s not a real job! They became very unprofessional and rude - Id never seen such unprofessionalism. It’s a freaking zoo at this place! The fake deals and cheap prices are just that, don’t fall for the bait and switch!! More

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Deceptive practices. Does not follow thru. 6 weeks later the 'We Owe' list had not been done or followed up on. Was told we could cancel the deceptive add-ons that got tacked. Lies... 6 weeks later the 'We Owe' list had not been done or followed up on. Was told we could cancel the deceptive add-ons that got tacked. Lies... Run don't walk away from this dealership More

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First and last time First off, the salesman I dealt with was super cool, just to get that out of the way. But this dealership gave me a guarantee over the phone, just to First off, the salesman I dealt with was super cool, just to get that out of the way. But this dealership gave me a guarantee over the phone, just to find out I woukd have to negotiate the deal that was 'guaranteed" to me over the phone once I got there. They don't seem to give a crap about a used vehicle (except for selling it) so if you do go to this dealership, purchase new. I discovered a few things that needed to be repaired on my used vehicle the next day. The salesman told me that they would repair the isuues, no problems. Well, I get a text the next day saying the manager will not repair the issues because he discounted the selling price of the vehicle as low as he could. I called him, left two voicemails, no call back. Picked up my vehicle around 8pm, building was free of customers. I asked to speak with that particular manager and I was told he was "finishing up on a deal" with a customer so he wasn't available; a ghost customer I guess. I wouldn't recommend this place to anyone. The salesman & the financing guy were super cool though. More

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New car purchase The price of the new car was fair, however the initial price offered on my trade in was pretty insulting. Further negotiation did help me get a little The price of the new car was fair, however the initial price offered on my trade in was pretty insulting. Further negotiation did help me get a little better price for my trade in More

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SUPERB!!!! Bret was a pleasure to work with and was very thorough in going over the vehicle with us! He made the buying process very simple and a lot less stress Bret was a pleasure to work with and was very thorough in going over the vehicle with us! He made the buying process very simple and a lot less stressful than I've had before. Overall extremely happy with the experience!! More

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Effiency The Sales Team was a no waste time efficient, but helpful, group. our salesman Christian, was extremely helpful in explaining features in our new Buic The Sales Team was a no waste time efficient, but helpful, group. our salesman Christian, was extremely helpful in explaining features in our new Buick Envision! More

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