Van Chevrolet - Service Center

Car for son going to college We own a 2007 Yukon class. in May 2014 the car had a small oil leak. We were going to send our son off to college with this car. Therefore we took it We own a 2007 Yukon class. in May 2014 the car had a small oil leak. We were going to send our son off to college with this car. Therefore we took it in to Van Chevrolet. They fixed the leak for around $2500 however it continued to leak. At this point we questioned them about whether they could really fix it and if we should trade the car. We had great concerns sending our son 2000 miles away and possibly having a problem. They assured us that they could get it right i and charged us another thousand dollars. The end result is that they didn't fix it and the car leaked all of its oil out. Very disappointing. I would have a hard time trusting their work and opinion. More

Horrible customer service - long service times I brought our 2012 Yukon Denali in for service on one of the captain's chair's mechanisms and to troubleshoot the DVD player. The car was dropped off I brought our 2012 Yukon Denali in for service on one of the captain's chair's mechanisms and to troubleshoot the DVD player. The car was dropped off Wednesday, August 20 in the afternoon. I was lead to believe that the car would be ready the next day. Two days went by and no one called. I had to call in myself Friday afternoon to get a status update. It was only then that I was told that the vehicle has just arrived at a bay to begin service. The fact that two full days went by without the vehicle being looked at was ridiculous. It was only after I reached out to a service manager that progress was eventually made. After which time, the car was ready within 2 hours. So my question is: Why did it take over 48 hours and a couple of phones calls on my end to have an hour or two worth of time spent on my car to complete the service request? On top of this, I had an oil change done and specifically asked if the car would be vacuumed. I was told that it would be and when it wasn't done upon arrival I was told that they wouldn't do it without charging extra for labor. Customer service is key in any business and you guys failed in every aspect. More

Guard your valuables Took my brand spanking new Buick in for it's first oil change, When my car was finished I got in noticing someone had ruffled through my console, Took my brand spanking new Buick in for it's first oil change, When my car was finished I got in noticing someone had ruffled through my console, and glove box. I immediately contacted the service drive manager (Chris Davis) and informed him a very expensive item was missing from the glove compartment. His reply was "I was stupid for leaving it in there and they are not responsible".. I asked to speak with the service manager (Shawn Mack) who was also unsympathetic, saying if they acted upon all the theft complaints from the service dept they would have no employees, and once again said " I should not have left the item in my glove compartment". Well stupid me I guess.. One would think when they purchase a brand new vehicle and return to that dealership for the first time you would feel comfortable that the vehicle and it's contents are safe. So be warned, there ARE thief's working at Van Buick in the service department, and they have free access to all your valuables with no recourse from their employer. More

Worst service ever I brought my truck in for again for the same problem that was "repaired" the year before. This vehicle had been in multiple times for the same proble I brought my truck in for again for the same problem that was "repaired" the year before. This vehicle had been in multiple times for the same problem, and only once was their repair covered. When I brought it in again I had to fork out more money for the exact same repair that I had recently. I asked the writer to discuss this with the service manager. He said the part would not be covered, even when it had been replaced not to long ago. Well that just tells you. You can't trust a service person to do the job right the first time. More

Extreme pricing. $150 to replace 2 brake light bulbs and diagnose the cruise control, did not have any faults, although the cruise didn't work o a trip a couple of days before. diagnose the cruise control, did not have any faults, although the cruise didn't work o a trip a couple of days before. More

something has drastically changed at Van. I have had to wait for a long period of time for someone to come out and get me checked in, it seems that none of the service workers care about people that pull u wait for a long period of time for someone to come out and get me checked in, it seems that none of the service workers care about people that pull up and wait to be checked in. I have always had great service however when leaving 2 messages for service manager Shawn I never received a call back. I will try the new Cadillac dealer for service. More

Took truck in because the service tire light was on. After they said it was done I paid and went to the truck and found the same light still on. Jay was unapologetic and full of excuses but did not have After they said it was done I paid and went to the truck and found the same light still on. Jay was unapologetic and full of excuses but did not have a solution. In my opinion they are totally incompetent and I will never return. More

Overcharged for head lamp replacement. charged $119.88 for a job local dealer would charge $15.30. Owners manual shows 6 simple steps for replacement without the use of a tool. for a job local dealer would charge $15.30. Owners manual shows 6 simple steps for replacement without the use of a tool. More