Van Horn Budget Auto of Plymouth

Just Excellent! We came in after having my previous car die. I had a pre-approval from a credit union and was interested in a particular car. The credit union did not We came in after having my previous car die. I had a pre-approval from a credit union and was interested in a particular car. The credit union did not take into account the car I was looking at and we could not buy it. Ron found a car we could afford within our budget constraints and took care of the whole thing the next morning, in fact, it was a better car then we anticipated. Brandon went through all of the details and explained things thoroughly to us - he was just great! Everybody was super courteous and kind - they have easily earned our business. Tom and Marjorie Drehfal Mequon More

Lack of Communication & Repairs My husband and I went there to buy a truck and trade ours in. We had gone up there on a Monday night to test drive the vehicle. Once we got up there ( My husband and I went there to buy a truck and trade ours in. We had gone up there on a Monday night to test drive the vehicle. Once we got up there (we live in West Bend), they found out that they lost the key for the vehicle. We later found out that someone else test drove the truck on Saturday and took the keys with him. We had called in that morning at 9am to test drive the vehicle, but it took them until we got up there at 530pm for them to tell us. Not too helpful there. Then we made an appointment to come back up that Wednesday (made an appointment for 530pm but didn't get done until after 8pm) to buy the vehicle, they proceeded to tell us that the vehicle needed repairs. The truck had been there since August, why is it taking so long to repair? So we bought the truck with a "We Owe" from the dealership. The next day the truck didn't start. We went to AutoZone and we found out it was a bad battery. This was a huge inconvenience to us as we both work full time. I had proceeded to call the dealership and they gave us no logical solution to bring the truck up in a timely manner, so we had to pay for the battery out of our own pocket (that check was later given to us). So my husband scheduled the repair to be done on the following Tuesday at 8am. When he got there he had to wait four hours for the repairs to be done. Around the three and a half hour point the dealership proceeds to tell my husband it is going to be another couple hours because they do not have the tools to put the truck back together. Why wouldn't they make sure they had all the tools they needed to BEFORE taking the vehicle apart? So now my husband has to wait almost EIGHT hours at the dealership for a few simple things to be fixed. Needless to say we will NEVER be coming back to this dealership for anything. The only good part about our time dealing with Sheboygan Budget Auto was our salesman Brandon. He was very attentive and seemed like he actually cared about our concerns (which I cant say about the other employees). Ron was also good about explaining all our options for financing which I did appreciate. More

Very Pleasant Experience Today we purchased a used vehicle from Sheboygan County Budget Auto. The entire staff went out of their way to make sure that the process was not onl Today we purchased a used vehicle from Sheboygan County Budget Auto. The entire staff went out of their way to make sure that the process was not only painless but enjoyable. I found the entire car experience there to be a positive experience. Both me and my wife felt the staff was not trying to sell us a car but find us a car that met our needs at a very reasonable price. I would recommend this dealership to anyone searching for a new vehicle. More

Excellent work I bought a used doge status a couple weeks ago and Bruce stocker was excellent the car is running great and I am having no problems what so ever I we I bought a used doge status a couple weeks ago and Bruce stocker was excellent the car is running great and I am having no problems what so ever I went with my grandma and grandpa the test was a dream come true and Bruce I would say is an excellent salesman great job bruce for making our experience worth it I am gladly enjoying. I encourage all of my friends to come here and buy a nice car this is a dealer I will not forget More

Concerned About Me, Not Just About Sales I super appreciate Robert Johnson as a sales person as he understands the need for folks to be able to look around without annoying sales intrusions. I super appreciate Robert Johnson as a sales person as he understands the need for folks to be able to look around without annoying sales intrusions. He did check back periodically to make sure we were okay, and to see if we had any questions. When we were ready to come in, he was there to help us out. He definitely made the process much easier then I ever remember car buying to be in the past. I also appreciated Aaron Collar walking us through the paperwork after buying the car. I was shocked as I just thought I was looking at cars to price them out and such, but Robert did a great job of allowing me to walk out with the car that I really liked from looking at it on the website. More

Buying experience was EXCELLENT! My buying experience was excellent. I worked with Bruce Stocker. He was kind, friendly, patient and knowledgeable. I am a 53 year old female who has My buying experience was excellent. I worked with Bruce Stocker. He was kind, friendly, patient and knowledgeable. I am a 53 year old female who has never bought a car on my own before. Needless to say I was apprehensive and a bit nervous. Bruce put me at ease right away. He listen to my needs and budget concerns and he worked to find my exactly what I wanted and the payments were below what I was expecting. Ron assisted with financing and paperwork and he was very respectful and patient answering any questions I had. I would recommend this dealership to family and friends. I bought a 2012 Dodge Caravan. My husband was very pleased and surprised. We love it. More

Incredible Service All Around My husband and I had a wonderful experience trading in one of our vehicles for a 2006 Chrysler Town & Country. We didn't know what to expect at first, My husband and I had a wonderful experience trading in one of our vehicles for a 2006 Chrysler Town & Country. We didn't know what to expect at first, though were put at ease the instant we sat down to talk numbers. Brandon and Ron worked magic in our financing considering our credit and lack of down payment. We were able to take our new vehicle home the same day! They are honest and friendly people. We thoroughly enjoyed buying from Sheboygan County Budget Auto and highly recommend them to anyone searching for a vehicle to fit their needs and budget! Thank you Brandon and Ron! Our whole family thanks you! More

An Excellent Buying Experience and Highly Recommended We worked with Sales Associate, Bruce Stocker on our purchase. Both Mr. Stocker and the dealership were extremely professional, and explained everyth We worked with Sales Associate, Bruce Stocker on our purchase. Both Mr. Stocker and the dealership were extremely professional, and explained everything clearly and concisely. Bruce and Ron Simonet could not have made us feel more at ease. We would not hesitate to purchase another vehicle from this dealership and will recommend them highly to friends and family. In fact, we will be looking next year to buy a 2014 or newer car and based on our experience with the dealership on the purchase of the 2005 Mercury Grand Marquis, we will definitely consider this dealership for our future purchase. More

The buying experience was wonderful We purchase an auto from Bruce and Aaron help us with the paperwork, the experience was wonderful. We felt so at ease and comfortable. I would highly We purchase an auto from Bruce and Aaron help us with the paperwork, the experience was wonderful. We felt so at ease and comfortable. I would highly recommend them to all of my family and friends. The 3 hour drive is worth it. More

Excellent Customer Service From the minute that I walked into the door I received outstanding customer service. I wasn't sure if I would be approved for a car however when I ex From the minute that I walked into the door I received outstanding customer service. I wasn't sure if I would be approved for a car however when I explained my situation to Bruce he understood and reassured me that he would do the best he could to get me in a car that day. Purchasing a vehicle when you know your credit is not the best gives you the feeling of your heart sinking to your feet as if you will be turned down immediately. Bruce went to his Manager and explained the situation. Aaron made my husband and I feel so comfortable and we left that night with a car we were happy with. It's great to be treated like a person opposed to a number on a credit score. Aaron and Bruce listened to what we needed and why we were in the lower scoring on the credit bureau. I will be coming back to purchase another vehicle due to the outstanding customer service that I received. Thank you for believing in us, understanding the situation, and allowing us to start back on track. I will definitely recommend you to friends and family. Again thank you for the outstanding customer service. I also appreciate the fact that you did everything that you could for us personally opposed to just making a sale. Both Aaron and Bruce stayed over their scheduled office hours simply to accommodate our needs. I didn't feel rushed and felt like I was the most important thing in the dealership. More