Van Horn Budget Auto of Plymouth

Overall good experience We met Aaron first and he was friendly, but not too pushy. He let us look and see what we wanted to test drive. Then Bruce came out and assisted with We met Aaron first and he was friendly, but not too pushy. He let us look and see what we wanted to test drive. Then Bruce came out and assisted with the cars for us. When we had test driven all 3, they worked with us on financing, and got us a good rate. It took quite a while for them to do the financing and we were getting impatient about that part, but we came home with a great vehicle. We plan on going back for a better vehicle for me as soon as we can afford another one. More

Friendly But Insconsistent-Plus Car Needed Repairs Was initially approached by Tom - he bordered on condescending, as if we knew nothing about shopping for a used vehicle. Still, he answered all of our Was initially approached by Tom - he bordered on condescending, as if we knew nothing about shopping for a used vehicle. Still, he answered all of our questions and appeared very willing to help us and give us space. Later, because we had multiple questions about a foreign vehicle, Tom turned the sales process over to Aaron. Aaron is extremely knowledgeable about what he is selling and very friendly. We didn't feel hustled or ambushed, although he did pretty much ask the cliche question of, "What do we need to do to get you into this car?" We spent quite a lot of time at this dealership because we had limited money to spend, we needed to make a good decision, and they actually had one of the foreign vehicles we had pegged on our want list at the right price. Part of this decision-making process was discerning if Van Horn (who owns Sheboygan County Budget Auto) would stand behind their sale if something immediately broke or went wrong with the vehicle we were considering. Tom explicitly told us that if something "really big" were to happen within a month or two of purchase, Van Horn would want to know, and go ahead, bring the car back for them to look at. Aaron, on the other hand, contradicted this advice, saying that if something big happened beyond a day or two, we were out of luck unless we bought the warranty at an additional cost. We chose not to purchase the warranty, instead wanting to look at warranties offered by outside parties. We test drove the vehicle we purchased twice - taking it for extensive rides, listening, looking, scrutinizing, slamming on brakes, revving the engine, driving it up to 90 mph. It handled fantastically and purred like a kitten. But sure enough, as soon as we purchased the car and got it into Milwaukee County - like clockwork - there was loud clunking on the back-end that one could not only hear, but also feel. That repair was almost $800 - at which time the mechanic told us that A BOLT ON THE BRAKES WAS MISSING, AND IT WAS A BOLT SO IMPORTANT WE WERE TOLD THAT OUR SAFETY WAS AT INCREDIBLE RISK. Granted, we did not have a mechanic inspect the car prior to purchase, but it was disappointing to spend $8000 dollars on a vehicle and then immediately have to spend almost another $1000 to fix it. We didn't bother calling Sheboygan County Budget Auto to tell them or question the quality of what we had just purchased, because while Aaron was extremely service-oriented in answering all our questions, looking up information on the internet, and making paperwork easy, etc., we could tell that his approach to the sale was very rigid and absolute. So in that sense, we would recommend this dealership with some measure of hesitation - yes, warranties and mechanic inspection are good and well, but there ought to be some leeway for a major problem that emerges within 24-72 hours, and perhaps even within a week or so. At the close of the sale, it should be noted that Tom assisted in helping us clean-out our old vehicle, removing license plates, and even taking our "new" vehicle in for a car wash, which was very nice. Note to those looking for minivans at this dealership: Expect a large inventory consisting almost exclusively of Dodge Caravans and Chrysler Town & Countries. If this isn't what you're looking for, skip this place. Also of note: We did not finance our purchase, so we cannot speak to that process at Sheboygan County Budget Auto, i.e. we don't know if they are high pressure to make a sale with financing, which is typically their ideal sale/customer. More

Overall Great Experience Working with Jared was a wonderful experience. He was attentive, informative, and straight-forward. At no time did we feel any pressure to purchase a Working with Jared was a wonderful experience. He was attentive, informative, and straight-forward. At no time did we feel any pressure to purchase a vehicle. Jared also went above and beyond to get us the price we were looking for on our trade in and followed up with us after our purchase to make sure everything was going well. Unfortunately the air conditioner in our vehicle stopped working the day after we purchased it, but SC Budget Auto is working with us to resolve the issue. If not for this issue, we would give 5 stars all around. That being said, we would highly recommend Jared to anyone looking to purchase a vehicle. More

Nothing but good things to say Robert and Aaron went above and beyond to help us find the perfect car. They were patient and friendly and I had what I consider the best service fro Robert and Aaron went above and beyond to help us find the perfect car. They were patient and friendly and I had what I consider the best service from a dealership that I ever had. And I love my Mustang! More

Been here twice, just as nice! Bought our second vehicle from here and couldn't have been happier! Bought a PT Cruiser a year ago and were not happy with the car itself so came in Bought our second vehicle from here and couldn't have been happier! Bought a PT Cruiser a year ago and were not happy with the car itself so came in and they worked really hard to get us into a 2011 Fusion! They gave us $500 dollars more than what was left on the loan to help towards the down payment! Always friendly and always listen to you and find what YOU WANT! They don't pressure they try and make it work for you. As stated been here twice and will probably be back again! I only gave a 3 star for quality because our new car wasn't washed on the outside before we left but the interior was flawless! More

Everyone went the extra mile We went in desperately needing a new vehicle, but with a very tight and rather low budget, and very little time. Everyone worked very hard to find us We went in desperately needing a new vehicle, but with a very tight and rather low budget, and very little time. Everyone worked very hard to find us a reliable vehicle in our price range, for payments we could manage and even hurried up what paperwork they could so we could get out and to work on time. It was probably the very best experience I have had at a car dealership. More

2012 Nissan Altima purchase January 2014 Good price on the car purchased, good customer service (took care of my 1 year old while I "worked"), finance guy was new so a little slow on that end Good price on the car purchased, good customer service (took care of my 1 year old while I "worked"), finance guy was new so a little slow on that end, asked a lot of questions of his boss, they went over the top to order rims and tires for me to add to the loan, overall a pretty good experience More

not as well as I would have liked I like the vehicle, but should have checked it over better. Oil leaking when I got home. And when driving slow it drives jerky. Radiator had a hole I like the vehicle, but should have checked it over better. Oil leaking when I got home. And when driving slow it drives jerky. Radiator had a hole in it, and gas tank has a crack near the top. This all should have been fixed. But they haved worked with me to correct these things More

Excellent When no one else would help me get a car, Sheboygan County Budget Auto did. My credit is less than perfect, but I still needed a car to get to work. When no one else would help me get a car, Sheboygan County Budget Auto did. My credit is less than perfect, but I still needed a car to get to work. My credit union wouldn't even help me and they are suppose to be there for you in a time of need but were not. When I lot all hope of ever getting a car, I turned to Ron at SC budget auto and drove away in a car. Thank you! More

hemi magnum I arrived at the dealership. Within moments Ron had come out to greet me. I talked to him about the vehicle I was of interest in, we then took vehicle I arrived at the dealership. Within moments Ron had come out to greet me. I talked to him about the vehicle I was of interest in, we then took vehicle for a test drive. I loved the ride so we started to go over history of the vehicle. I was impressed. This is when I started to negotiate on price. Ron got me a very good deal so I accepted. Stared on paperwork, within a short amount of time I was driving this beautiful magnum hemi ft home. I would definitely go see Ron again if I were to ever need another vehicle. More