Van Horn Chrysler Dodge Jeep Ram of Manitowoc

Good experience The sales people were great very nice and helpful. Found a car I thought I would like. Drove 1.5 hrs to find out it was a buy back. My bank does no The sales people were great very nice and helpful. Found a car I thought I would like. Drove 1.5 hrs to find out it was a buy back. My bank does not approve buy back vehicle. Wish that was disclosed earlier. Like before we drove that distance. While that car didn't work out another seem to fit all my credentials for a used /approved car.. A lot of things could have gone better. But things happen I get that. One thing they kept a promise on price and that was a huge deal to me.. More

My experence I thought I was well treated and never pressured.They didn't try to sell me something I didn't want. Mark Ramos did everything to help me find th I thought I was well treated and never pressured.They didn't try to sell me something I didn't want. Mark Ramos did everything to help me find the car I wanted and needed. . More

really took time very detailed explaining of warranty and features of vehicle,with no pressure to buy.patiently brought several vehicles out to test ride so that we bo very detailed explaining of warranty and features of vehicle,with no pressure to buy.patiently brought several vehicles out to test ride so that we bought the right one More

Great experience Friendly service staff and great technicians. They were able to pick up my vehicle while I was at work, preformed the service and had my vehicle back Friendly service staff and great technicians. They were able to pick up my vehicle while I was at work, preformed the service and had my vehicle back in a timely fashion. More

Mixed feelings.. This is my first time purchasing a "New" vehicle. I always said I wouldn't buy new and only one several years old so the bugs get worked out. We purch This is my first time purchasing a "New" vehicle. I always said I wouldn't buy new and only one several years old so the bugs get worked out. We purchased our 2018 Jeep Grand Cherokee Laredo on June 2nd and I now will be bringing it back the fourth time tomorrow. The traction control light and vehicle stabilization module had to be fixed, took 3 appointments for that and now today (6-20-18) the reverse brake assist comes on when nothing is in the sensors, so back we go. I have to say Joe D.(sales person) and Chuck (service dept) have been very professional while dealing with my frustrations.( They get a 5 score). Is this common when you buy a "new" vehicle? I don't know, this is my first. The do sell many buy backs (refurbished), damaged "new" vehicles that have been factory fixed, so you can get a deal, but I now wonder if it's worth it. Look at the window ID number if R at end "refurbished" or buy back, D at end means "damaged" , N indicates "new vehicle" from my understanding. More

vanhorn review Joe was very helpful, he helped me choose the right vehicle for my family and I. He answered all of my questions i had, and went above and beyond to Joe was very helpful, he helped me choose the right vehicle for my family and I. He answered all of my questions i had, and went above and beyond to give us pefect customer service. It was the first time I have ever purchased a vehicle, and I am very satisfied!! I will be recommending VanHorn in Manitowoc to alot of people! THANK YOU!!! More

Patience We came in too look at one car. We ended up asking to drive many more. We were torn in regards to which direction we wanted to go. Our salesman Joe di We came in too look at one car. We ended up asking to drive many more. We were torn in regards to which direction we wanted to go. Our salesman Joe didn’t bat an eye and was with us through all our wishy washyness - even skipping lunch. We ended up buying the car we cane to look at in the first place (the cheapest option for us). A dealer is only as good as its sales staff and Joe did a great job! More

Very friendly, outstanding service! The staff is very friendly and thorough! The service is outstanding and I always feel confident that my vehicle is kept running well. Any service wo The staff is very friendly and thorough! The service is outstanding and I always feel confident that my vehicle is kept running well. Any service work is done in a timely fashion! More

PT Cruiser with a burnt valve at 58000 miles Good work but communication failed too much. They promise the car for end of Thursday and did not offered me a loaner ( I left the car on Monday) I go Good work but communication failed too much. They promise the car for end of Thursday and did not offered me a loaner ( I left the car on Monday) I got a loaner when I asked on Thursday. They also charged me 21.00 for air conditioner and they said there wasi an issue in the air conditioner that prevented they to re-charge. Now I had to find someone to fix the air conditioner that was working when I left the car there. I am not saying they broke the ac but I was not expecting the charge and I expected they advise me the issue and Offer to review the issue before I received the car. More

Oil change Went there to get oil change , find out the young man found a oil leak , and another issue , I appreciate the good job , could of been alot more costl Went there to get oil change , find out the young man found a oil leak , and another issue , I appreciate the good job , could of been alot more costly thanks for the great job . More