
Van Horn Chrysler Dodge Jeep Ram of Manitowoc
Manitowoc, WI
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Everyone made me feel like a new member of the family. I purchased a used vehicle and worked with Robert in sales and Sani. Two cool guys that spoke my language. They didn’t try to impress me with how “pr I purchased a used vehicle and worked with Robert in sales and Sani. Two cool guys that spoke my language. They didn’t try to impress me with how “professional” they can act. I had a few requests that they take care of before I took delivery. 3 days later, it was shining like a gem and ready for me to pick up. They even puts the plates on for me. I noticed a few things that needed to be repaired within the first few weeks of owning it. While my vehicle was in for service, they provided a loaner vehicle and kept me updated on status. I thought there was an issue with the transmission because It seemed to shift abnormally. I worked with Dan the service manager. He immediately attached himself to my concern. I was convinced I would be told that “it was fine when we looked at it” and then shown the door. Not at all. Dan took a closer look at my vehicle and even took it for a ride so I could show him my concern. He went above and beyond to the point of finding another vehicle with the same drivetrain. He verified that the behavior of my transmission was repeated in another vehicle and we can deem this normal operation. He gave reasons why this would be considered normal as well. I am very familiar with vehicle repair myself so I know these guys are keeping it real with me and truly want to help. From sales to service, keep up the great work. More
Staff were very informative, polite and personable. Usually an anxious and stressful experience, the staff made the experience very enjoyable. Usually an anxious and stressful experience, the staff made the experience very enjoyable. More
Very polite, honest and informative staff. Staff went out of their way to accommodate us. Great experience, would definitely return. Staff went out of their way to accommodate us. Great experience, would definitely return. More
The dealership was very polite, patient and very helpful he explained everything very detailed and very happy with his service very glad to have met him. he explained everything very detailed and very happy with his service very glad to have met him. More