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Van Horn Chrysler Dodge Jeep Ram of Plymouth
Plymouth, WI
1,208 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,208 reviews
January 21, 2016
Used Jeep Purchase We rated our experience with Joe Van Horn Chrysler as excellent because from the time we searched on the internet until the time we drove off with our We rated our experience with Joe Van Horn Chrysler as excellent because from the time we searched on the internet until the time we drove off with our new vehicle Gabe and Jerry had our best interest at heart. They answered all of our questions and gave us exactly what we wanted in a vehicle. We will certainly recommend Gabe Bennin and Jerry Salaiman to anyone looking for a vehicle. Thanks guys. Tom and Joan Hess More
by Tom
Employees Worked With
Gabe Bennin, Jerry Sulaiman
January 20, 2016
Fast, Courteous, and Professional Overall the experience that the dealership was the best in all my car buying experience. From the moment we walked in the door the dealership made us Overall the experience that the dealership was the best in all my car buying experience. From the moment we walked in the door the dealership made us their priority. We felt comfortable dealing with the salesperson. All around a great experience. Highly recommended. More
by New Jeep Owner
Employees Worked With
Josh Devriend, Mike Foti, Ryan DeVriend
January 20, 2016
exciting, fun, enjoyable I purchased a 2013 Dodge Dart recently. The service was very good. I was greeted right away when I walked in the door and was told someone would be w I purchased a 2013 Dodge Dart recently. The service was very good. I was greeted right away when I walked in the door and was told someone would be with me shortly and it always was very quick. More
by connerh24
Employees Worked With
Gabe Bennin
January 20, 2016
**Customer Satisfaction is a big miss. -- All over $25-$100 (with more than 1 overnight fee paid). **Customer Sat is a big miss. I was initially happy that the dealership was working w -- All over $25-$100 (with more than 1 overnight fee paid). **Customer Sat is a big miss. I was initially happy that the dealership was working with me to buy a brand new Dodge Journey. I had to drive 100 miles to the dealership to get it after work, and the dealership stayed open for me to do this. I usually always give the highest of marks when it comes to customer service. However, in this case the finance manager M.F., and delivering on promises fell way short. M.F. was very quick and to the point, and made me feel a little unwelcome and almost a nuisance for keeping them there late. I know I overpaid a little for the vehicle and the dealership wasn't willing to work with me at all. That is more my problem, and I should have reconsidered., But when my wife got a look at the vehicle she wanted to at least go see it. I allowed myself to settle for what I shouldn't have for this vehicle. If this was the end of it I would have no one to blame but myself. However, that isn't it. We had driven pretty far to pick up the vehicle and we were told that we could take the vehicle home that night as we already had the financing setup for pre approval. We finish dealing with the salesman and start talking to the fiance manager. They say that they won't be able to take the check that we were writing, and that isn't the correct policy. They then tried to get me to finance with them....I said no we'll stick with our bank. We finally get the agreement to leave a check for the entire purchase price of the vehicle, and then the bank will finalize everything the next day with the purchase agreement. We also didn't have my title of the trade in, which is again my fault. They snagged a separate check for the title transfer fee, and noted that I will have get them the title within 7 days. Again, this is my fault. I finalized things with the bank the next day as promised. However, the bank then tells me that the dealership now needs to have the check overnighted and they won't wait for the check another 2-3 days. This is after we had the bank call them and verify that they would take care of the entire loan and not just the pre-approved amount. The bank said that they will have to charge me $25-40 to overnight the check to them. I called M.F. at the dealership, and he stated that he is liable in this circumstance since the payment isn't there. I am an insurance specialist. I know the rules and stated that once the purchase agreement is signed it is a binding contract, and the liability now is on me and my insurance company to cover for any loss. This is some of what I do everyday. He wouldn't budge and said that he didn't want to answer to his boss for not having full payment right now. I sited that the agreement was made on the phone with the sales agent before I drove the 100 miles with my wife and 2 young kids. I can accept my responsibility in this matter, and I feel you should accept yours. Again no budging. I didn't feel that I should have to pay yet another overnight fee to get him the check that has already been guaranteed. I reitterated that there is no liability to him. He was once again cold, and put the ultimatum that he needs it overnighted. The option of returning a brand new 35,000 vehicle had crossed my mind over a matter of paying an overnight fee. They could have said they would take care of the fee, and it would have been great customer satisfier. They could have had a solution instead of an ultimatum. The title still needs to be overnighted to them, and they should send me back my $100 check. They could have paid the cost of the overnight charge since they are the ones that made the mistake. All of this is over $25-40 and shows the inability of the company to work with you, discuss anything unless it ends in more $$ in their pocket, and by now reading more reviews, shows that customer service means little to nothing to them. I am very underwhelmed, and I have a bit of buyer's remorse now that I see how the customer service goes. This went from 10 to 2. More
by Insurance Specialist
Employees Worked With
Christian Lorier, Mike Foti
January 19, 2016
Very Appreciative. Kevin Kester went well and beyond to help me choose a vehicle. Everyone was very helpful and I left feeling very satisfied with our transaction. Kevin Kester went well and beyond to help me choose a vehicle. Everyone was very helpful and I left feeling very satisfied with our transaction. More
by buckduke
Employees Worked With
Kevin Kester
January 19, 2016
Customer satisfaction Everything I was looking for in a new vehicle was met by Kevin and Adam. Kevin's knowledge of the vehicle is very extensive and I could not be more p Everything I was looking for in a new vehicle was met by Kevin and Adam. Kevin's knowledge of the vehicle is very extensive and I could not be more pleased to have him answering my every question. I was very happy with the whole experience and would recommend Van Horn highly. More
by Packfancjh
Employees Worked With
Richard Strong, Adam Gaedke, Kevin Kester
January 19, 2016
Knowledgeable Staff We found a vehical on line, and it was transfered to this dealership....Sarah made an appt with Jean for us..Everyone took a minute to greet or say We found a vehical on line, and it was transfered to this dealership....Sarah made an appt with Jean for us..Everyone took a minute to greet or say hello... Jean came over immedately, and we got started...vehical test drive was better than I expected, I wasn't ready to settle for a smaller jeep, but I couldn't get past the options....the options are awesome... Jean & Justin were very thorough in completing this sale for us. Great gentlemen to work with... Alyssa followed up with emails and phones calls and service... I would highly recommend this dealership :-) Grateful Jennifer M. More
by jenngwen
Employees Worked With
Justin Simmons, Alyssa Schmidt, Jean Karlo Orozco, Sarah Dinkelman
January 18, 2016
Grateful This dealership was really good at working with us to get us to the price point that we needed with our current financial situation. I love the vehicl This dealership was really good at working with us to get us to the price point that we needed with our current financial situation. I love the vehicle and an so grateful we were able to reach an agreement. More
by Kaylahemn
Employees Worked With
Sarah Dinkelman, Ryan DeVriend, Kevin Kester, Jerry Sulaiman
January 17, 2016
Another good experience Bought our 4th vehicle a week or so ago from Van Horn's and was pleased with the visit again, I had been looking for a good used 3/4 ton pickup for a Bought our 4th vehicle a week or so ago from Van Horn's and was pleased with the visit again, I had been looking for a good used 3/4 ton pickup for a while and the right one showed up on their lot for me,after that it was a smooth transaction, easily reached an agreement on trade-in price and drove away with the new truck shortly after, definitely recommend this dealership to anyone in the market for a new or used vehicle!! More
by Jerry72
Employees Worked With
Josh Devriend, Mark Sloan
January 15, 2016
Leasing a new vehicle My husband and I were very pleased with our experience at Van Horn. We are new at leasing and the process was explained thoroughly. We would recommend My husband and I were very pleased with our experience at Van Horn. We are new at leasing and the process was explained thoroughly. We would recommend this dealership! More
by sheila12
Employees Worked With
Mark Sloan, Jerry Sulaiman
