Van Horn Chrysler Dodge Jeep Ram of Plymouth

I had an excellent experience at Van Horn. I started looking online and Sarah Dinkelman was in continuous contact with me via email. I completed the online credit app and Adam Gaedke called me back very looking online and Sarah Dinkelman was in continuous contact with me via email. I completed the online credit app and Adam Gaedke called me back very quickly. I had my mind set on one vehicle; however, when I came into the store the vehicle was no longer there. I worked with Steve Strehlow to find another vehicle of the exact make and model, I liked it, and I agreed I would get it. Roy was great on getting me financing as I do not have the best credit. I was working with Evert when I realized I did not love the vehicle I was going to be getting and changed my mind. Roy came in and really talked with me about the choices I was making and we agreed to look at a different vehicle, a newer version or what I currently had. Steve and I went on a test drive and I LOVED it. Roy was awesome again on getting me financing. I spent several hours at the store and very much enjoyed working with Steve and Roy, they are great people, and I would recommend them to anyone. I couldn't have asked for a better sales person, and I LOVE the vehicle they helped me get! More

Everyone was nice but truck was delivered very dirty had no floor mats one key and no one wanted to help with any of that no floor mats one key and no one wanted to help with any of that More

Horrible customer service once you sign. They pester me to sell it to them and upgrade. I have emailed, called and snail-mailed requesting they leave me alone, stop contacting. Received yet another email to sell it to them and upgrade. I have emailed, called and snail-mailed requesting they leave me alone, stop contacting. Received yet another email today. VanHorn Dodge: rather than deal with your dealership, I would gladly pay more elsewhere. More

Can't give enough credit- AWESOME employees. I had been trying to negotiate for 9 MONTHS with various manufacturers. Just when I thought I came to agreements (with my money down) with Toyota, I final been trying to negotiate for 9 MONTHS with various manufacturers. Just when I thought I came to agreements (with my money down) with Toyota, I finally gave up on the 4Runner due to unfulfilled commitments. Much to my surprise, I stumbled upon a Dodge dealer on my way to a Honda dealer. I test drove a Durango and LOVED it!! Still, the dealers around me all wanted to play games and answer my specific questions with canned email responses or they would not respond via e-mail because they "couldn't." You HAD to come in - even with pre-negotiated pricing that they supposedly agreed to. We put in a request for pricing outside of our geography and Roy from Van Horn quickly responded with ANSWERS to our questions!! In about an hour we were able to agree to a price. We drove over 100 miles to get to them. Roy and team stayed 2 hours later than they closed on a Saturday night just to wait for us to arrive!! We got there, signed for the price agreed to within 10 minutes with awesome Evert - who did not pressure us, rather explained all options. Then a fantastic employee (sorry we somehow missed his name) spent 30 minutes explaining the features of our new car to us. He would have stayed longer had we wanted him to. I could write a blog about the horrible experiences I've had in the past 9 months. This is a much better use of my time. Van Horn is AWESOME!! I wish they were closer and I'd have my service team set. IT IS WORTH THE DRIVE TO WI to deal with an honest dealer. Dealers WILL, CAN and DO agree to prices without having you sit in an office for 4 hours beating you down. Give them a try! ...they even did this for Bears fans the day before the big Bears / Packers game!! :o) Thank you Roy, Evert, "Durango Trainer" and team!! More

The salesman (unintentionally, I believe) told me the vehicle had a couple of options (blind spot monitor) (Navagational system) (bluetooth radio). After the sale was complete and he started to run thro vehicle had a couple of options (blind spot monitor) (Navagational system) (bluetooth radio). After the sale was complete and he started to run through all the options to show me how to use them, he couldn't hook up my phone. He had to check with someone and they told him it would have to be "upgraded". I later found out it couldn't be upgraded, that a completely diffrerent radio would have to be installed for $2,170.00 plus installation and I also did not have a blind spot monitor which cannot be added. When I went back to the dealership saying they had mis-represented this vehicle they sold me, the manager Josh Koon smugly told me that he didn't have to do anything for me, since I had already bought the vehicle. Josh went so far as to tell me it was my word against his salesman, when not 10 minutes before the salesman apologized to me and said he would never intentionally have lied to me, and I told him that I believed him - he was as surprised as me when the radio didn't have the functions he thought it did and obvioulsy wasn't aware that it was not a simple "upgrade" to remedy the problem. All I asked was that they extend some warranty for me and Josh would only do it if I paid for it. Obviously, this dealership doesn't care about Customer satisfaction or being honest and reputable. I wish I had never purchased a vehicle from here. More

Jorren was great to work with. He had the Mazda pulled into the garage when I got to the dealership; free of snow and ice. He stayed over an hour and a half late, so I could close the deal and take my car into the garage when I got to the dealership; free of snow and ice. He stayed over an hour and a half late, so I could close the deal and take my car home that day! Thank you Jorren~ I will be recommending you and Van Horn to my friends and family. More

I bought my vehicle , new from this dealership 8 months ago. I noticed a leak under my car for the last few weeks, at first I thought it was water, but it was always in the same places. I took pictures of ago. I noticed a leak under my car for the last few weeks, at first I thought it was water, but it was always in the same places. I took pictures of the spots and determined that something was in fact leaking. I made an appt to come in and was told the on the first visit I had to come back because a specific mechanic had to do the job (oil pan gasket leak) I live an hour away so this is significant gas and time for me. I came back the following Saturday, and was treated very well, told the problem was fixed and that it was covered under my warranty. The car was driving a little funny on the way home, but...ok, I didnt know I thought everything would be fine. This morning there was a huge leak under my car in the garage when I went to work. Now I have to drive BACK to the dealership for the same thing again, so far I have spent 7 hours and 60.00 worth of gas to try and get this resolved. When I called Kerry today she was nice, and offered me some gas, but I need this fixed now. More

I went in a little skeptical of being able to afford a vehicle this nice in my price range. They worked so hard to get me the deal I was looking for. Josh went above and beyond his job to find the perfect vehicle this nice in my price range. They worked so hard to get me the deal I was looking for. Josh went above and beyond his job to find the perfect deal and I could not be happier! More

The Van Horn team is great. I had a previous issue with them that they more then made up for helping me get in my new truck! them that they more then made up for helping me get in my new truck! More

We purchased a used Ford Edge. We were misled on the phone about the car fax report (told was in very minor accident when in 2 minor and one possible more involved). High pressure sales. We were misled phone about the car fax report (told was in very minor accident when in 2 minor and one possible more involved). High pressure sales. We were misled regarding pricing. When my husband took car back for Simonizing (which initially we were led to believe was free) and a light which was out he was forgotten. More