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Van Horn Chrysler Dodge Jeep Ram of Plymouth
Plymouth, WI
1,208 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,208 reviews
April 07, 2012
Mark Sloan was very helpful on line and over the phone in initial contacts about a used truck - this continued during my trip to the dealership and subsequent purchase and dealing with several vehicle issues initial contacts about a used truck - this continued during my trip to the dealership and subsequent purchase and dealing with several vehicle issues that needed to be addressed. Evert Droppers was efficient at the financing process and obtained the financing I wanted at the rate I wanted. Katina Murphys rounded out the experience by providing customer representative service at a level I have come to expect to be provided where I work - it is good to see others holding to high standards as well. Issues I wanted addressed at time of purchase have been taken care of - I believe the staff at Van Horn did a good job - I view car buying as being only a little more pleasant than going to the dentist, but they made it a good experience. The only left now is for time to verify my initial impressions More
by jmradl
April 01, 2012
oil change and checked under the car found some things that needed attention. Great place to go. I would have you do my work on my car any day but I am short of cash these days. that needed attention. Great place to go. I would have you do my work on my car any day but I am short of cash these days. More
by smoodysandra
March 26, 2012
Van Horn had the low mileage Jeep Wrangler I was looking for.... Mark Sloan went above and beyond to work with me and get the deal worked out including getting thier service guys involed for a tire trade I for.... Mark Sloan went above and beyond to work with me and get the deal worked out including getting thier service guys involed for a tire trade I wanted to make.... The service guys also went above and beyond in helping get the right tires and wheels ordered online and installed in a timely and professional manor... I would recomend Van Horn for your next Jeep purchase. More
by richv44e
March 16, 2012
I had an amazing experience with Van Horn Dodge-Wisconsin. My salesman, Troy Lucas, was the best! When I inquired about a car on autotrader.com, he immediately emailed me with information. He Dodge-Wisconsin. My salesman, Troy Lucas, was the best! When I inquired about a car on autotrader.com, he immediately emailed me with information. He also kept in contact with me throughout the whole ordeal. He provided the BEST POSSIBLE customer service experience when purchasing my new chrysler. He made me feel comfortable and secure in my purchase as I am in Texas. I LOVE my new car!!!!!!!!!!! More
by pfredel
March 04, 2012
Great selection of Jeeps (Grand Cherokees especially)! Best in Central Wisconsin, worked with us to find what we needed-Good after purchase customer service and correspondence. Best in Central Wisconsin, worked with us to find what we needed-Good after purchase customer service and correspondence. More
by dawntrz
Employees Worked With
Roy, Roy Edwards
March 02, 2012
I had a remote start installed on 3/2/12 and some detailing and adjustments donr to my 2010 Town & Country I purchased 2 weeks ago from Van Horn. The service and detailing is good and fast One of the detailing and adjustments donr to my 2010 Town & Country I purchased 2 weeks ago from Van Horn. The service and detailing is good and fast One of the best dealerships I ever went to. I just wish it was lccated closer to sussex that I could had my vechicle servise here all the time. And I was very happy with the price and time installing the remote start! Thank again service and detailing Ken tauschek More
by ken521959
Employees Worked With
Marc Shuman
March 02, 2012
After browsing lots of dealerships the past 3 weeks I kept coming back to Van Horn even though it was 60 miles from my house. I kept coming back to the web site because of prices and selection. I purchas kept coming back to Van Horn even though it was 60 miles from my house. I kept coming back to the web site because of prices and selection. I purchased a 2010 Town & Country from Paul Miller and was very happy with the results. Paul spent alot of time with me and explained things in detail very well. Also yesterdey I had a few things done in servicing and detailing on my vechicle, some that weren't schueduled, and Paul was abled to get everything done knowing the distance I traveled for these services. Paul was one of the best sales person I ever had buying a vechicle, and with the time he will spend with you and explanations of everythig, I'd recommend him to anybody! Thanks again Paul and thank again for ordering the owners manual for my vechicle Ken Tauschek More
by ken521959
Employees Worked With
Paul Miller, Paul Miller
February 29, 2012
I had bought a new 2012 Jeep Wrangler Van Horn Dodge and would like to tell the truth on the bad experience I had with them! On January 2 2012 I made a two hour drive to buy a 2012 Jeep wrangler from Van Ho would like to tell the truth on the bad experience I had with them! On January 2 2012 I made a two hour drive to buy a 2012 Jeep wrangler from Van Horn after talking with Josh Devriend on the phone on the Jeep I was looking at that they had listed online. When I arrived down there I had took a quick look at the jeep and it seemed to be the one I was looking for, at this time I sat down with Josh to work on the deal, the first thing I did was give him a description sheet with all the options of the jeep that i was looking at from another dealer and went through it with him to make sure every thing was on the jeep they had and he said yes, going back a little bit, I talked with Josh on the phone the day before and asking him if I drive that far down, would they be interested in taking my 2002 Buick Lasabre in for a trade knowing what the price I would be paying for the jeep and he asked me what I had to get for it and I told him nothing under $3500 knowing they were selling from 4500 to 7000 for the same car and told him the few things that should be updated on it, being honest with him, he then said I am sure we can give you what you want for it and I think I can even do better then that, I said ok then I will make that trip but told him not to play any games when I make that long drive and to have you tell me you will give me a lot less, well guess what, they insulted me by saying they would give me a $1000 for it, at this time I was going to just walk out and as I was getting ready, they came back and said they would give me $3000 for it and I agreed to it because I had made that long trip and did not want to deal with driving all the way home and have someone drive back to pick up the new jeep. I know Josh was just the middleman and he could only do so much on this sale, so when it came down to doing the paper work, I had sat down with who I think is the sales manager, Rodney Steffen, while making the deal I said here is what I have to spend and we did work out a deal but I had to question him on the MI. taxes I would pay because in MI. we pay the full value of the car and do not take the trade in off the price and Rondney said he has been selling cars for a long time and told me to trust him on that, I then said to Josh if that's wrong will you take care of it and he said yes, all I need to do is send him a copy of what I paid for the taxes and if it is more, we will pay it. At this time we seemed to work everything out and I was on my way home with my new jeep thinking everything was ok but when I got home a few days later I was looking on how somethings worked that were on my list of things that they said was on it, they were not there and the part of the top of the jeep was repainted, well just to make a long story short, after calling them back on all this stuff, that Rodney told me that they would send me some papers to sign before they would send me the money for the taxes and how he said it on the phone was once we get the papers back after you sign it, WE WILL BE DONE WITH YOU, I could not believe how rude he was and asking him about the top that was repainted, he told me to bring it to my local dealer and have them fix it, but I wanted to know what had happen to it, he said he did not know and said that they got it from a different dealer but not sure what one and seemed not to care, so know I have been calling a lot of dealers to try on finding out why this was repainted and have not had any luck yet but sure been hearing a lot of other dealers telling me they will not deal with Van Horn. All in all I never been treated like I have from them this dealer and if they do not delete this note, maybe I can help someone out on doing their homework on ever buying from them. Its funny how I spent over 33,000 with them and they could not give me the 180.00 back they said they would. Will never deal with them again. i will have my feelings of van horn painted on the wheel cover of my jeep. P.S never did get that letter they wanted me to sign off on when I told them that I would have my attorney look at it. More
by sako
Employees Worked With
Josh Devriend and Rodney, Josh Devriend
February 25, 2012
I was discouraged in finding a replacement Jeep. After searching the area and nothing new coming up we saw a commercial for Van Horn in Plymouth, WI. So I got online to see what they had and there were a searching the area and nothing new coming up we saw a commercial for Van Horn in Plymouth, WI. So I got online to see what they had and there were a few Jeeps that looked like they could fit the bill. I called the dealer and talked to Troy. We set up an appointment and off we went. We were well taken care of from the moment we walked in the door. The showroom was busy as they were having a sale going on but Troy didn't keep us waiting and we took out the Jeep I called in on. It wasn't exactly what I wanted but Troy was a GREAT listener. I wanted a Jeep like my first Cherokee (retired after 296,000 miles), and some of the features of its replacement - a Grand Cherokee Limited (totaled in an accident after only owning for 4 mo). He said he would be right back and drove another Jeep up -it had all I wanted and more and in my price range and low mileage. I really did not think I was going to be finding a Jeep that day let alone buying one! Everyone there helped make it happen. Troy found it, Evert got the financing put together and found us a great rate. There was no reason not to sign the papers. I drove away a very happy customer and would definitely recommend the people at Van Horn in Plymouth for anyone needing a new or used vehicle. Great selection and a fantastic staff - from sales to service. Many thanks to all!! Beverly Boettcher More
by BeverlyB_
Employees Worked With
Troy Lucas
