Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Van Horn Ford Chevrolet of Newhall
Newhall, IA
297 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 297 reviews
April 11, 2020
We received excellent customer service from Bo & Nate! Thank you for helping us find the perfect truck. We will recommend this dealership to our family & friends Thank you for helping us find the perfect truck. We will recommend this dealership to our family & friends More
by kroe
Employees Worked With
Bo Heeron & Nate Walt
Helpful March 02, 2020
Rick Miller at Van Horn, Newhall, Iowa Rick Miller assisted me with my purchase. He was easy to work with and there was no pressure. I really appreciate his low key demeanor and helpfuln Rick Miller assisted me with my purchase. He was easy to work with and there was no pressure. I really appreciate his low key demeanor and helpfulness. I would recommend his to any of my family or friends. More
by Ann K
Employees Worked With
Rick Miller
January 30, 2020
Pricing Presented Online and By Employee Was Not Accurate I had a poor experience with Vanhorn of Newhall. I am shopping for a new Ford Ranger for my wife and found this dealership on the internet via CarGur I had a poor experience with Vanhorn of Newhall. I am shopping for a new Ford Ranger for my wife and found this dealership on the internet via CarGurus. The price that I saw was good and the dealership ratings and verbatim were good. I called in and talked to Brandon Berry. I verified that the vehicle was still available and asked what rebates were included in the pricing to make sure that I would qualify. I explained to Brandon that I was also shopping another dealership but that I would be back in contact with my decision. I then text messaged him to ask about fees and any other charges for the transaction. He explained them to me. After about 2 hours I called him back and let him know that I had done my shopping and was ready to purchase. I asked and he stated that the vehicle was still available. As I am 3 hours away I asked for a purchase agreement to be sent to my email. I did not want to drive 3 hours and have any surprise in the numbers. Brandon called back and spoke with my wife (I was driving and we have a hands free law in MN). He stated the pricing was actually $9000 more and that he had sent the numbers to my email. In the email he apologized for the “mishap”. This is exactly why car dealerships get a bad reputation as being dishonest. A price is posted online and the verbiage presented is “NO Hooks, No Gimmicks, Everyone Qualifies! Straight Forward Pricing!” When a customer calls in to verify they are told that yes it is correct and that they qualify. Then when it is time to close the deal the numbers are much different. I emailed Brandon back and explained to him how I felt. I gave him and the dealership a chance to make it right. I received an email back from Sales Manager Nate Walt stating that he was not going to honor the pricing that was listed online in multiple places (including the dealership website) and was also confirmed by Brandon. I am very disappointed and sure glad that I did not make a 3 hour drive to the dealership. I would not recommend this dealer and would encourage anyone looking to purchase here to look elsewhere. More
by jrel85
Employees Worked With
Brandon Berry, Nate Walt
December 04, 2019
Lathan was very helpful in ordering my car and addressing all of my concerns and requests. On the occasion that he did not have the answer at hand, he was forth-coming with stating he did not know but would all of my concerns and requests. On the occasion that he did not have the answer at hand, he was forth-coming with stating he did not know but would get the answer quickly. I would call upon him in the future for other automotive needs at VanHorn. More
by mike h
Employees Worked With
Lathan Cooper, Shawn Schoonover
November 19, 2019
We received amazing customer service throughout the sales process and our service appointment. Each of The employee owners we worked with was very professional and friendly. It made our experiences ones we w process and our service appointment. Each of The employee owners we worked with was very professional and friendly. It made our experiences ones we would repeat when future needs arise. Great job to the entire team! Keep it up! More
by Harberts Family
Employees Worked With
Wyatt, Nate, Shawn, and Megan!
September 10, 2019
Pleasant, professional,courteous . Buying a used work truck was a pleasant experience at Van Horn of New Hall Iowa,sales staff was very professional as well as courteous .Worth the driv Buying a used work truck was a pleasant experience at Van Horn of New Hall Iowa,sales staff was very professional as well as courteous .Worth the drive !!! More
by Avalanche 13
Employees Worked With
Rick Miller is TOP OF THE LINE !
September 05, 2019
Awesomeness from everyone I dealt with Everyone was so respectful of the huge decision I had to make. I couldn’t be happier, my stress is gone until the first payment is due 😋. Bra Everyone was so respectful of the huge decision I had to make. I couldn’t be happier, my stress is gone until the first payment is due 😋. Brandon is the reason I drove an hour and Nate made the deal. More
by LB
Employees Worked With
Brandon Berry, Nate, Bo
August 29, 2019
Everyone treated my husband and I like family. No pressure to buy at all. Everyone treated us like family. Rick was our salesman and he was so great. Not only did he get us into a great car, but No pressure to buy at all. Everyone treated us like family. Rick was our salesman and he was so great. Not only did he get us into a great car, but recommended a good place for lunch too. More
by KNOLTE
Employees Worked With
Rick, Bo, and Shawn
August 11, 2019
Rick’s customer service was top notch! We recently purchased our 3rd vehicle from Rick within the past year. He went above and beyond to bring the vehicle we liked from another state to Ne We recently purchased our 3rd vehicle from Rick within the past year. He went above and beyond to bring the vehicle we liked from another state to Newhall so we could look at it, keeping in close communication with us throughout the process. Great buying experience! Thank you to the service department as well, Jim, Andy and Megan are all very friendly and helpful. Rick met us early to get our vehicle on a Saturday, his customer service is beyond excellent! More
by JK
Employees Worked With
Rick
August 06, 2019
Good feeling deal. Low pressure but friendly people. Aggresive to get business. Felt like a good deal. Wyatt was good to work with and Nate helped make the deal happen Low pressure but friendly people. Aggresive to get business. Felt like a good deal. Wyatt was good to work with and Nate helped make the deal happen More
by Brad
Employees Worked With
Wyatt
