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Van Horn Hyundai Sheboygan

Sheboygan, WI

4.9
1,035 Reviews

5525 Racetrack Road

Sheboygan, WI

53081

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Showing 1,035 reviews

July 25, 2012

Haven't purchased yet but... Every time I do go in Haven't purchased yet but... Every time I do go in looking for that perfect car the sales staff are very eager and friendly. We even tried out an More

by egypt4me
Customer Service
Friendliness
Recommend Dealer
Yes
July 21, 2012

we bought several cars from this dealer and were always we bought several cars from this dealer and were always well satisfied. we just traded our santa fe in today for a newer model. Dan W. sold us the More

by beachhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 19, 2012

I purchased a 2012 Elantra Touring Car from Van Horn, and my salesman was Dan Wicka. My sister bought a Sonata from Dan three years ago and had a good experience with him, so I was glad when he walked over a More

by lluther
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 29, 2012

went in for my oil change and Brian greeted me right away. he asked how i was doing today. asked if anything else needed to be done besides my oil change. I told him i think i needed a tire rotate and More

by guns1421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Siegert
June 27, 2012

I found Van Horne Hyundai on Dealer Rater where they were had a high rating. I had some email contact with them first to get some idea of pricing and availability of the 2012 Azera I was looking for. I live More

by mjs_email
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel J Wicka
June 22, 2012

My wife went to Van Horn Hyundai to find a car that would better suit our growing family. We are expecting our first child in September and figured it would be good to find a car that was big enough but sti More

by csquared50ttu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Aiello
June 22, 2012

My husband called the Body Shop and received an over-the-phone estimate with Jay Kohls for a new bumper on my 2007 Sante Fe. I called back a few days later to reconfirm the price and make an appoi More

by Lori Dahm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Kohls
March 10, 2012

We stopped in to buy a new 2012 Accent. My wife like the We stopped in to buy a new 2012 Accent. My wife like the styling, and I liked the fuel mileage. We had it for 3 months and noticed that the car woul More

by mattschneider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Leon , Jay Kohls, Brian Seigert
Mar 12, 2012 -

Van Horn Hyundai Sheboygan responded

First and foremost, sorry to hear that you had some trouble during your ownership and then again some sour feelings after your second purchase at our store. The first thing I like to do when someone’s unhappy is figure out a reasonable fair solution that both parties can agree on would be a responsible solution. Sounds like two issues. The first one is you were not happy with the operation of the first vehicle you purchased. Sound like it was a tire issue, and after reading your letter, it was nice to see that our Van Horn dealership worked nicely with you to try and solve the handling problem. I checked into our repair records and noticed that Van Horn paid for some different tires in an attempt to solve the situation. It’s a little troubling that the new tires didn’t solve the issues, but I understand and respect your comments. To answer your second issue, sounds like you feel that the trade in allowance you were given when you traded in the first vehicle purchased 6 months ago wasn’t what you felt to be a fair amount. I totally understand this and truthfully it’s hard to move up into a more expensive vehicle without paying the difference in value between the two vehicles. The Hyundai products are an industry leader in holding their value well above the average vehicle. I looked up the transaction and without sharing the numbers in an open forum, can tell you that once again Van Horn conducted business in a fair manor and worked out a trade difference with you paying an amount that was much in your favor compared to the industry standards. Once again, I respect your comments and will leave my email address for you to add some comments detailing what I could do to make your recent purchase a more memorable and happy experience. Please respond to miket@vanhornhyundai.com

Mar 28, 2013 -

Van Horn Hyundai Sheboygan responded

First and foremost, sorry to hear that you had some trouble during your ownership and then again some sour feelings after your second purchase at our store. The first thing I like to do when someone’s unhappy is figure out a reasonable fair solution that both parties can agree on would be a responsible solution. Sounds like two issues. The first one is you were not happy with the operation of the first vehicle you purchased. Sound like it was a tire issue, and after reading your letter, it was nice to see that our Van Horn dealership worked nicely with you to try and solve the handling problem. I checked into our repair records and noticed that Van Horn paid for some different tires in an attempt to solve the situation. It’s a little troubling that the new tires didn’t solve the issues, but I understand and respect your comments. To answer your second issue, sounds like you feel that the trade in allowance you were given when you traded in the first vehicle purchased 6 months ago wasn’t what you felt to be a fair amount. I totally understand this and truthfully it’s hard to move up into a more expensive vehicle without paying the difference in value between the two vehicles. The Hyundai products are an industry leader in holding their value well above the average vehicle. I looked up the transaction and without sharing the numbers in an open forum, can tell you that once again Van Horn conducted business in a fair manor and worked out a trade difference with you paying an amount that was much in your favor compared to the industry standards. Once again, I respect your comments and will leave my email address for you to add some comments detailing what I could do to make your recent purchase a more memorable and happy experience. Please respond to miket@vanhornhyundai.com

October 28, 2011

From the start, the salesmen was dis-honest, not willing to go that extra mile, and not experienced enough to help the customer. After dealing with the salesmen, I went to Finance, and Management, they wer More

by lodger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
skippy
Mar 12, 2012 -

Van Horn Hyundai Sheboygan responded

Sorry to hear that you had some trouble with your purchase at our dealership. We can tell you that we have an open door policy and are always willing to do the correct thing to resolve any situation that arises after the sale of a vehicle. We appreciate everyone’s business and would like to continue that experience after sale. Please feel free to contact our general manager directly at (920)457-3608.

August 02, 2011

Carol and I were very happy with the way we were treated at the Van Horn Agency. Francis was very patient with us as we worked our way towards finding the right car. He did an excellent job of showing us More

by field214
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Calteux