Van Horn Hyundai Sheboygan

Promises Don't Mean Squat The experience started out fine, we dealt & got "promises" including a $350-400 valued 2-way remote start (which we paid $150 of it). What we got is The experience started out fine, we dealt & got "promises" including a $350-400 valued 2-way remote start (which we paid $150 of it). What we got is much less. We received one 2-way remote and one 1-way remote that are of much lower value than the $350-$400 unit, also we were told that the remote starter would have "a 3-mile range, your vehicle can be at a park-n-ride and you'll be able to start it from the interstate", not even close with the unit they installed. We were promised & negotiated as part of the sale, the installation of a 2" trailer hitch. Again, we got less. They installed a 1 1/4" hitch that also rattles against the muffler (they'll fix the rattle). We were told that a valve stem cap would be replaced, a simple little screw on cap. Never got the valve stem cap. Unfortunately, we gave them the check on a Tue., picked up the vehicle late on a Friday, realized on the way from the dealer that there's less than a 1/4 tank of gas (they said it should have been at least 1/2 full), had to gas up to get home. They have a form called "We Owe", this is their way of being vague & not including the "promises". This was not a budget vehicle, it was over $23,000. Phone call after phone call, and it's always "the other salesman said that", or "the service dept won't allow it", etc. More

Hyundai Oil Change I came in for a routine oil change. I'm always impressed with the excellent service. They checked to see if there were any recalls on my car. They I came in for a routine oil change. I'm always impressed with the excellent service. They checked to see if there were any recalls on my car. They are always very helpful and knowledgeable. I actually enjoy having my car serviced there! More

Service Above and Beyond! It was just after 11:00, and I was preparing to leave home for my 1:00 appointment, when my wife said I had originally scheduled it for 10:00! OOPS! It was just after 11:00, and I was preparing to leave home for my 1:00 appointment, when my wife said I had originally scheduled it for 10:00! OOPS! I called Van Horn service department where Chris informed me he could squeeze me in at 1:30. I graciously accepted, left for my appointment, arriving just before noon. I checked in with Chris who informed me that most of his tech's were scheduled for lunch. I said it was expected, and I planned to wait in their waiting room, as the recall took approximately 45 minutes. I expected to stay to 3:00. Shortly after 1:00, I was informed my car was ready to go! I was informed one of my lights was out; I said they should replace it, and also mentioned some scratches on my rear fender. Another 20 minutes later the light was fixed. They had also tried to buff out the scratches, and while it was much improved, the scratches were still noticeable. It was only 1:30! I was so elated I left. Once again, my expectations were exceeded. More

1.5 hours for oil change is TOO long Came in for a routine oil change and inspection. Was told it would be 20-30 minutes. After an 65 minutes of waiting I asked how long it would be and h Came in for a routine oil change and inspection. Was told it would be 20-30 minutes. After an 65 minutes of waiting I asked how long it would be and he said another 15 minutes. I finally left after an hour and a half. Unsure what took so long for an oil change?? More

Scheduled maintenance Service advisor was welcoming and friendly, Service was quick and well documented. Customer lounge is a fully stocked waiting area with something for Service advisor was welcoming and friendly, Service was quick and well documented. Customer lounge is a fully stocked waiting area with something for all ages. Free WiFi is easy to access. More

Collision Center This was my first experience having to file a claim with my auto insurer. My 16 year old had a fender bender after just 2 weeks with her driver's lic This was my first experience having to file a claim with my auto insurer. My 16 year old had a fender bender after just 2 weeks with her driver's license. Van Horn Hyundai happened to be a direct repair shop with AAA. My service was scheduled for February 8th. I came in before going to work that day. Crystal had everything ready for me even though I didn't have a specific time to come in. She gave me a loaner vehicle and showed me how everything worked. She got me in and out of there quickly, which I really appreciate. The next day I had my own fender bender with the loaner vehicle. Crystal made a crappy situation a little more tolerable for me. I really appreciate working with her. Cheers! More

Very accommodating and friendly Came in for an oil change and they were quick to wait on me and took care of my needs. Made me aware of the recall work that needed to be done as wel Came in for an oil change and they were quick to wait on me and took care of my needs. Made me aware of the recall work that needed to be done as well. More

Warranty service Van horn Hyundai always exceeds expectations for service, would recommend to anyone. They are always friendly and knowledgeable. Have not had a bad ex Van horn Hyundai always exceeds expectations for service, would recommend to anyone. They are always friendly and knowledgeable. Have not had a bad experience there. More

Excellent service They treat every customer like a best friend. Good fast service and helpfulness. The cozy atmosphere of waiting, the time flies by. Coffee, tea, cooki They treat every customer like a best friend. Good fast service and helpfulness. The cozy atmosphere of waiting, the time flies by. Coffee, tea, cookies, place for children to play. Every day I work in Green Bay, but I come here because there is an excellent service for the client initially and to his car. More

Oil Change Visited for an oil change for my vehicle purchased elsewhere. Treated fairly, in and out in 45 minutes. Had cookies, soda, and hot beverages in the lo Visited for an oil change for my vehicle purchased elsewhere. Treated fairly, in and out in 45 minutes. Had cookies, soda, and hot beverages in the lounge area- such a sweet touch. Overall, very pleasant. More