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Van Horn Hyundai Sheboygan

Sheboygan, WI

4.9
1,034 Reviews

5525 Racetrack Road

Sheboygan, WI

53081

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Showing 1,034 reviews

January 07, 2016

Great service all around I worked with Crystal on getting an estimate for body work on my Honda Ridgeline. She was very thorough and quick with the estimate process. My truc More

by Ridgelinebuyer
Recommend Dealer
Yes
Employees Worked With
Crystal Juhasz
Jan 08, 2016 -

Van Horn Hyundai Sheboygan responded

Thank you for leaving us a fantastic review on Crystal's work. We are very happy to hear that she was able to provide you a quick and thorough estimate during your visit. We also love to hear that she got you your truck back on time and in the condition you expected! Thank you for your business. We can't wait to see you until your next routine visit! -Van Horn Customer Care

January 06, 2016

OVER PRICED I went in for an oil change,that price went up, in the inspection they found a burned out side marker light,they just changed it didn't ask,after the More

by softtail2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Siegert, Doug Housey-Graves
Jan 11, 2016 -

Van Horn Hyundai Sheboygan responded

Dear softtail2003, When you were in for service on 12/30/15 your paper work was marked as a waiting customer. While performing the free 34 point inspection it was determined that there was a bulb burnt out on the vehicle , We attempted to look for you on the dealership property calling the phone # on record n/a ,and even paging over dealer intercom. We had made every attempt to contact you for the approval to change the bulb. Due to the time constraints that the last appointment of the day holds the service advisor made a judgment call and approved the bulb replacement . Upon your return the service advisor greeted you and immediately explained the whole situation with the bulb to you and stated if your not happy with the decision that was made to replace the bulb that he would gladly remove the charges from the bill. The advisor was told that it was fine that the bulb was replaced and that there was no need to alter the bill. I assure you our intentions are to do the correct thing by our customers; So I invite you to contact me at the dealer ship to discuss this situation. Thank you. Jay Kohls Operation Director Van Horn Hyundai Ph# 920-457-3608

January 02, 2016

Purchased a used vehicle I explained my situation and car requirements to J.T. (sales person). J.T. provided me several options. After taking several test drives, I found th More

by Tim B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Tasche, Joe Thomas
Jan 05, 2016 -

Van Horn Hyundai Sheboygan responded

Thank you for leaving us an excellent review on J.T. We are very pleased to hear about the positive experience he was able to provide you. We are excited to hear about the service he provided you and how he found vehicles that met your needs exactly. Thank you for your business. We can't wait to see you until your next visit. -Van Horn Customer Care

January 01, 2016

Excellent Service Was in for oil change & warranty work. Everyone went out of their way to help us. Use of a courtesy vehicle was much appreciated. They took time t More

by Glenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Siegert, Donna Tasche, Tim Hatton, Brian Allen, Chris Mueller
Jan 05, 2016 -

Van Horn Hyundai Sheboygan responded

Thank you for leaving such a positive review on our service department! We are very pleased to hear about the positive experience you had with us. We also very excited to hear about the level of commitment our team conveyed to you by going over and explaining the issues on your vehicle with you. Thank you for your continuous business. We can't wait to see you until your next visit. -Van Horn Customer Care

December 30, 2015

New car purchase Liked how the sales teamed partner with each other to give me the best sales experience possible. Very honest and hard working sales staff. Loved the More

by Cmlich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Rauhut, Taylor Slimmer
Dec 30, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for leaving us some good feedback on your purchasing experience! We strive for the highest customer satisfaction here and are glad that was conveyed to you! With honest, hard working, and team orientated staff, that is an easy goal to accomplish. Thank you for your business! We can't wait to see you until your next visit! Enjoy your new vehicle. -Van Horn Customer Care

December 29, 2015

Brake job Service was good and friendly personnal.Good understanding of what my car needed and cost. Very fast and effieciant. Thanks for keeping me updated thr More

by pamela27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Spelshaus, Chris Mueller
Dec 29, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for leaving us some feedback on our dealership today. We are very pleased to hear that they were able to explain what needed to be done with your vehicle, while taking care of it in an efficient manner. Thank you for your business. We can't wait to see you until your next visit! -Van Horn Customer Care

December 28, 2015

Thoroughly pleased Our salesman, Mike Sharp was very knowledgeable about the cars and very patient in showing them. The car we settled on was prepped and cleaned very w More

by Cheapsnake
Recommend Dealer
Yes
Employees Worked With
Mike Sharp
Dec 28, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for leaving us some positive feedback on Mike Sharp. We are very pleased to hear that he was able to convey excellent knowledge, patience, and an overall happy car purchasing experience with you. Thank you for your business! We can't wait to see you until your next visit! -Van Horn Customer Care

December 28, 2015

It's always a pleasure having my van serviced here. The service department,service personnel are all thorough on their explanation of the services performed and the vehicle inspection.They give you time More

by Bluestar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kao Vang
Dec 28, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for leaving us a fantastic review on our service department. It is always great hearing about the confidence that the service advisors convey to the customers in their explanations of performed work. We are very pleased to hear that you had nothing but positive experiences with us. Thank you for your business. We can't wait to see you until your next visit! -Van Horn Customer Care

December 24, 2015

Service Dept I had to have some major work done on my car. When I called, I spoke to Brian and he was very helpful. He explained everything that was wrong with m More

by eileenhoffmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Siegert, Brian Allen
Dec 26, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for leaving us some feedback on our dealership today. We are very pleased to hear how helpful our service department was to you during your visit. We strive for the highest customer satisfaction possible and are so glad to hear that was conveyed to you. We also love to hear about how thorough they were with the explanations on the maintenance done on your vehicle. It makes for clearer communication. Thank your business! We can't wait to see you until your next visit! -Van Horn Customer Care

December 22, 2015

LOOONG wait Brian was very pleasant and humorous, but we have one suggestion: When you know that the wait time is going to be MUCH longer than originally thought, More

by DuckHunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Siegert
Dec 29, 2015 -

Van Horn Hyundai Sheboygan responded

Thank you for leaving us some feedback on our dealership. We are glad that Brian was humorous and pleasant to work with. We will take your suggestion and convey it to the proper people. Thank you for your business. We look forward to seeing you for your next visit! -Van Horn Customer Care

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