Van Horn Hyundai of Fond du Lac

Great dealership They took the time to make sure I was happy with my truck. Not pushy at all, if you have questions they got you the answer They took the time to make sure I was happy with my truck. Not pushy at all, if you have questions they got you the answer More

Came for an oil change, filter replacement, tire rotation Good coffee. Seriously And I get coupons for maintaining my vehicle Although I hate my almost useless headlights and no options were suggested A Good coffee. Seriously And I get coupons for maintaining my vehicle Although I hate my almost useless headlights and no options were suggested And since I said on the phone what coupon I had I would prefer the paperwork be ready when I get there More

nice Friendly service Salesman was very helpful. They helped us get out of a high interest loan, and drove home a very nice vehicle the same day. Awesome dealership Salesman was very helpful. They helped us get out of a high interest loan, and drove home a very nice vehicle the same day. Awesome dealership More

Beware of this cooked dealer! I'm totally disgusted Van Horn. They repeatedly lied to me and mis-represented the car that I purchased. If I could, I would rate them a ZERO! Bew I'm totally disgusted Van Horn. They repeatedly lied to me and mis-represented the car that I purchased. If I could, I would rate them a ZERO! Beware! More

They bought back two cars from us that were junk! We purchased a Charger in 2017 and immediately it had one problem after another, we contacted them to buy it back, they agreed to buy it back for a be We purchased a Charger in 2017 and immediately it had one problem after another, we contacted them to buy it back, they agreed to buy it back for a better price if we traded it on another of their cars. We traded it for a 2011 Sonata that also immediately had problems, bad ball joint, clunking, clicking in steering column. I finally emailed the president and told them, I did not want the Sonata, it was plagued with problems as well. He agreed and we lost part of our trade value and now have no car. Apparently, this is normal practice, I have spoken with many large dealership managers in WI. They buy buy back and lemon lawed cars. There are so many great dealerships, do not be fooled by their lower prices, you will pay! More

Review FULL physical copy of Carfax AND Autocheck report Dealer withheld Carfax during purchase saying they couldn't print it and said everything looked good with 1 owner and no accidents on a Hyundai Certif Dealer withheld Carfax during purchase saying they couldn't print it and said everything looked good with 1 owner and no accidents on a Hyundai Certified Pre-owned vehicle. They used AutoCheck which didn't report the accident. I only asked for the CarFax as the ownership history looked odd with AutoCheck. Since they claimed they couldn't print the CarFax, I asked them to email the Carfax report so I had it for my records. No email and upon follow-up they said they never ran it so I knew something was up and had to BUY the CarFax. Sure enough the vehicle was in a 2 car accident with front and rear damage. I reached out to CarFax research team since AutoCheck didn't report the accident. Carfax confirmed the accident as well as a written email that a subscribing dealer ran a CarFax the night I bought the vehicle. I contacted both the Sales Manager and the General Manager and both denied they ran a CarFax. Yet CarFax confirmed the report was ran that night. The sales manager was actually really aggressive and rude on the phone and said he wouldn't give me the 2nd remote they had to order since it was missing "because I wasn't happy". Tim, the GM was much more professional but didn't want anything to do with the situation. After investigating them further and talking to other dealers they seem to purchase the majority of their used cars from auctions including lemons, reacquired and vehicles in accidents. Simply look at their used car inventory and look at the vehicle history report. Avoid Keith Hopkins like the plaque if you do go there. Not only did he lie about the carfax that started this cluster he gave inaccurate information on the warranty in order to sell it. Thats an entire different story. What an overall awful experience with this dealer. Be sure to get an AutoCheck AND CarFax. Look at its history and question anything purchased from an auction. Doesn't matter if its Fond Du Lac...any Van Horn dealership. I will end the review saying their service department is beyond phenomenal. More

2017 Hyundai Tucson I had an overall great experience with Zach and Van Horn. I was talking to other dealerships closer to my home and after talking to Zach, decided to I had an overall great experience with Zach and Van Horn. I was talking to other dealerships closer to my home and after talking to Zach, decided to make the 1 1/2 hour drive to Fond du Lac to work with him directly. We had the deal done in a very short time and I was back on the road to Madison in my new vehicle. I am very pleased with the purchase! Thank you! More

Tucson 2017 Felt very taken care of and received great service. I will recommend this dealership to friends and family of mine living in the area. Thank you for y Felt very taken care of and received great service. I will recommend this dealership to friends and family of mine living in the area. Thank you for your time! More

Al Warrens review I was treated well. I was able to find a car without looking at a lot, of cars. Lucas helped in the process. I very happy with the car. I was treated well. I was able to find a car without looking at a lot, of cars. Lucas helped in the process. I very happy with the car. More

5 star The staff was very knowledgeable and friendly about the cars the sell. They were willing to listen to your needs and find a car that matched or is wit The staff was very knowledgeable and friendly about the cars the sell. They were willing to listen to your needs and find a car that matched or is within your price range. More