"My daughter went in to purchase a Kia Telluride TODAY...."
- Casi Thorne
My daughter went in to purchase a Kia Telluride TODAY. She is 22 years old an RN and pregnant. This dealership took advantage of her 100%. She was told the car was 45,000 out the door just to get home and find out that she was financing 54,000 dollars. They included 10,000 in warranties she did not ask for. Shame on this place for doing this to her. She called the salesman back tonight and he would not speak to her. She will be up there first thing Monday morning for this dealership to DO THE RIGHT THING. If they choose not to do the right thing, we have an attorney to help with that. This was her first car buying experience and some xxxx too advantage of her. He told her she had to give him a thousand dollars down on the car or he could not help her at all. As a parent I am furious. DO THE RIGHT THING! HIS NAME IS RAHIM! SHAME ON YOU RAHIM! SHAME!!!!!!
Employees Worked With
Other Employees :
"As soon as they get your money you no longer exist!..."
As soon as they get your money you no longer exist! Disabled Veteran and was continually lied to, I was told they would do everything to expedite my plates since I have to pay to park everyday at work without disabled veteran designation. $400 in parking fees already paid this month, they didn’t even process my check until 2.5 weeks after purchase and still lying their way through the sale. DO NOT BUY HERE!
"They tried to add $4500 in dealer add ins to increase..."
They tried to add $4500 in dealer add ins to increase their profit to 20,000 car! Go somewhere else and be treated fairly! I have never had the run around like I did for 9 hours by salesman Brandon Hines and his managerMike. From Brandon having the information I sent him and his failure to send the correct info to get put into a correct quote to him replying at all in less than a 2-3 hour time frame. I asked him a few times if he was preoccupied as I had to continuously correct what he said back to me that I had told him or being put on hold and left there for numerous minutes until I called back and he had left the office. I called his manager to finally get the quote sent to me after 8 hours only to see he had added in $4500 in dealer add ons that I never agreed to and Mike said that it was their policy to do this..? At one point he even said they were 2 weeks behind then I heard laughing and cutting up in the background and him covering the phone telling them to be quiet.. after a 2nd manager contacted me apologizing I felt the need to stop the deal since I’m 3.5 hours away and I don’t trust them enough after what they put me through today just to get there and they try to do something else underhanded . I won’t get the color I want but dang sure will get professionals that enjoy a REPEAT customer. I am headed back to my normal trustworthy hyuandai dealer in my town of Texarkana. This will be my 3rd Elantra from Orr Hyuandai ! I definitely would never advise anyone to go to VANN Hyuandai for a car!
Employees Worked With
Brandon Hines, Mike (sales mgmt)