I purchased my vehicle from Van Hyundai recently, incredible experience. No wonder no one like to purchase a vehicle. Buyer Beware. Be informed before going in.
Here are the facts: Their standards, "treating our customers cordially, acting with professionalism and never encouraging the use of gimmicky sales tactics among our staff......
At Van Hyundai, our intention is to create lifelong relationships with our customers.." - from their web site.
When you read this, remember their standards. There were so many people involved, there will be no names mentioned.
I sat with my salesperson, and wanted two things so we can conduct business together, honesty and integrity.
- My salesperson wasn't truthful about " $1600 worth of work done on the vehicle before sale." This process took a ton of hours of emails and calling them out on bogus paperwork before the truth came out.
+ A few days passed and my vehicle had some problems with it, the Van staff did take care of the issue, fuel pump, and they provided me a loaner vehicle. This was one of my positives about the dealership.
+ I had sensor problems two days after my purchase, took it to a different dealership for repairs, Van did pay for the work done on the vehicle.
- This whole process took about 3 weeks to complete, and could have been avoided if we had better communication and follow through. I didn't even raise my voice at anyone. I was respectful as I could be. I cannot share how many hours I spent on the phone and sending emails trying to communicate with the dealership. I got blown off, many times, many times!!! They thought I would go away. NOPE, I had to call Hyundai for help. I don't know if they encouraged them to do the right thing or not, but it had to be done. I just wanted my vehicle back!
The bottom line is. If there was more communication, as I requested at the beginning of my transactions, and better follow through, I would give them a higher grade. I was lied to ( gimmicky tactics), lack of professionalism due to lack of communication ( professionalism).
I feel I am justified to give my ratings of ONE STAR. I did get a decent price of the vehicle, and one of the directors did help complete my transactions and took care of the vehicle.
By the way, a month has gone by, and I was hoping to get a phone call or an email of a thank you or maybe a "how could we have done better. " No quality control checks or just asking how my new vehicle is doing. - Where is the customer service? Do you think we created a lifelong relationship?
I feel that if I had to do all of this over again, I think I would choose a different dealership. When I got lied to at the beginning, I should have followed my gut and walked.