Van Nuys Alfa Romeo Maserati

It was very easy to book my service. They didn't hassle me and even threw in a free wash and made my rims sparkle! Definitely my favorite Maserati dealership in the area. They didn't hassle me and even threw in a free wash and made my rims sparkle! Definitely my favorite Maserati dealership in the area. More

Where do I start. I took my Maserati in for an annual service. They returned my car scratched and stained. Chemicals and Gas all over the rear of the car. It has a mat I took my Maserati in for an annual service. They returned my car scratched and stained. Chemicals and Gas all over the rear of the car. It has a matte wrap and now has a huge stain on the side. The Service Manager wanted to only fix the part they ruined. The front end was scratched. So, they only wanted to replace two pieces of the wrap. The wrap is over a year old. I explained it would not match. They didn't care. If they didn't cause the scratches and stain in the first place, I would not have to rewrap the whole car. It was fine when I gave it to them. That is how a customer should get it back. Instead, A car that once looked perfect is now and forever damaged due to Russell Westbrooks negligence. He not only did lousy this year for the LAKERS, but his car company is just as bad. I wonder where they get it from. It is horrible to imagine that a service manager (JOE) would allow and laugh this matter off and not take it seriously. I thought a Maserati Tech should get fired returning a customer's car back to them in this shape. The service manager's outlandish excuse for why he wouldn't fire the employee made me feel so embarrassed for him. He claims he is short TECHS but would if he had one handy. I can only imagine why he only has seven (7) mechanics working for him. He is not able to retain and train properly is the most logical answer to that. It is very sad that the SERVICE MANAGER allows his employees to mis-treat and damage customers' property (car) and then become a USED CAR SALESMAN when it is time to take responsibility for their actions. More

I had an amazing experience, they helped with everything and made it super easy and they went through everything to get me a good deal. Amazing job. and made it super easy and they went through everything to get me a good deal. Amazing job. More

RJ was our sales associate, and he was incredibly professional, polite and quick. He knew what we wanted and arranged the deal as quickly as possible. Wasted no time, which is how we all like it. professional, polite and quick. He knew what we wanted and arranged the deal as quickly as possible. Wasted no time, which is how we all like it. Great facility with a very friendly staff. I would highly recommend buying your next car here. Donna Turner More

Customer service is excellent, they are very attentive, helpful and very friendly. Yohana was so kind she was able to get me my spare key and have it programmed in one hour. helpful and very friendly. Yohana was so kind she was able to get me my spare key and have it programmed in one hour. More

Terrible online customer service. Maybe it was the salesman. No return calls, the salesman was ducking me. When I finally got the car it was filthy inside and out. I called to get inf Maybe it was the salesman. No return calls, the salesman was ducking me. When I finally got the car it was filthy inside and out. I called to get info on dmv registration and still got no answers. I’ll never purchase online again, I did not feel like a priority. More

Yohana was very kind and helpful. She addressed all my issues and helped me with everything I needed. She addressed all my issues and helped me with everything I needed. More

R J is the best! He was the best part of our experience. He was respectful, didn’t pressure us, and was very helpful He was the best part of our experience. He was respectful, didn’t pressure us, and was very helpful More

I got updated on my car throughout the time my car was in for service. I was updated immediately once my car was ready for service. I was updated immediately once my car was ready More

I had an issue with my car and everyone there took care of me fully. I was nervous about the issues but I felt like they really had my back. I appreciate Yohana, and the car salesmen who helped me. I unfor of me fully. I was nervous about the issues but I felt like they really had my back. I appreciate Yohana, and the car salesmen who helped me. I unfortunately cannot remember their name or the service department managers name. More