Van Nuys Alfa Romeo Maserati

As a newbie to the Alfa Romeo brand after driving a Jaguar for the last 25 years, I was a little anxious about developing a new relationship with a service tech - but... Danny Cerna instantly put those Jaguar for the last 25 years, I was a little anxious about developing a new relationship with a service tech - but... Danny Cerna instantly put those fears to rest with his warm personality and problem-solving communication style. He listened to all my concerns at check-in, came to give me updates periodically (as I chose to wait in the waiting room), and then - as I had just purchased the car - very patiently walked me through all the car's functionality, helped set up the customizations and even went ahead and removed the back headrests when I asked how to do that. He really offered personal service and I feel like I've found a new family where I am safe and taken care of. More

I found everybody in the dealership to be courteous polite and knowledgeable they were very friendly and that all my needs and answered all my questions I will definitely be buying another car from you polite and knowledgeable they were very friendly and that all my needs and answered all my questions I will definitely be buying another car from you guys in the future it’s nice to buy a car we’re All my records to the car I owned it is in your file so you can see what it’s worth More

Thank you so much Yohana the service experience was amazing love the work you and your team provided !!! amazing love the work you and your team provided !!! More

We were intimidated by the luxurious vehicles... But we where won over by friendly Staff where won over by friendly Staff More

I am SO impressed with the service I get from and Yohana and Russell Westbrook!! and Russell Westbrook!! More

Danny provided great customer service. The car was ready online and he took care of all issues. online and he took care of all issues. More

Very friendly staff and helpful! So glad for the experience. And got a good deal experience. And got a good deal More

Thanks Danny. I appreciate your help in getting my radio fixed. Now that I have the code , the system works like a champ fixed. Now that I have the code , the system works like a champ More

The experience was good but very disappointed that a place like that couldn’t give me a full tank of diesel. I had a 2.5 hour drive home. Disappointing place like that couldn’t give me a full tank of diesel. I had a 2.5 hour drive home. Disappointing More

*update Maria called me back and expressed her concern *update Maria called me back and expressed her concern regarding my recall that they failed to mention to me In. She said she was going to find out *update Maria called me back and expressed her concern regarding my recall that they failed to mention to me In. She said she was going to find out to see of she can get a rental for me since commute 130 miles a day and can not drive my bolt they sold me at the moment due to recall She said she'd call me back 15 mins later SHE DID NOT CALL ME BACK it's been over a week. She said she can not help me with anything else. I e pressed my. Once over the $1000 elo GPS they forced me to buy plus $500 paint and protect and $300 nitro fill for my tires. I had asked 8f they can refund me my $2000 deposit or some of it and take off this tracker. I do not need it. She said no! Poor customer service and decision since I work in a company with more than 350 staff. Word of mouth is what keeps busineses going.... I've been looking for a chevy bolt for a while. I found one at this dealership. I had down-payment in hand and pre approval. Price was 28,900 which was a good deal. However I found the same car online for 25,900 I had asked if they can match it. I showed the proof of the car sale online. I was about to sign documents for that car. Same car. Same model. 2k mile difference. Best they would do was give me $1600 off of their elo tracker that was on the car. But wait. The car has onstar. Why two trackers? Doesn't make sense. There was a huge recall that I did not know about They mentioned the recall was fixed upon looking at my carfax report But come to find out the recall was not even fixed as a huge fire recallPlus Chevy told me they put a stop sale on these vehicles in August station has sold me this car I even spoke to xhevy after purchasing the car they said they shouldn't have done that. I had asked they said because the owner would get upset if they lowered the cars price. Supposedly the tracker was 3500 and they gave me a "deal" yes they added three years of paint protection which is nice plus free nitro fill up for the tires for three years. . I had asked if they can take off the tracker they said no I had to pay. Honestly I really wish they would have taken $$ off of the vehicle instead and taken off the tracker that was Unnecessary. Cesar the sales man was very nice, was very Accommodating. I appreciated that. But overall I felt like I should have gone somewhere else. Felt ripped off in the end. especially with the tracker I didn't need that I was forced to pay for. I work in a large company that employees over 350 people. I will not recommend masareti dealership. Sorry. I hope the owner reads this and realizes only a couple grand off would have made a BIG difference More