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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.7
2,530 Reviews
Call Dealership (818) 926-4502
View Awards

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,530 reviews

October 01, 2023

Thank you Danny, Carla, Yohanna, and Elizabeth! The whole team took care of me. Very fast and even washed my dirty car. Highly recommend. More

by LV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA, Barseg Belyon, Petros Zhamkochyan, Yass Rhib, Jose Huante, David Hurtado, Lawrence Ojeda, KARIM DARCUIEL
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Oct 02, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know our team at Van Nuys Alfa Romeo Maserati could provide you with a speedy and thorough service! Thanks for the recommendation — we appreciate it. Safe travels in your freshly cleaned car!

September 30, 2023

Very poor customer service. Very poor and confusing communication by the salesman. Too much back and forth negotiation. More

by RTITERMAN456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rocoo Morteleeno
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Oct 06, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're sorry to read about your experience. Clear communication and excellent customer service are our top priorities, so it's disappointing to learn we didn't meet those expectations in this instance. We'd like the opportunity to make things right - please reach out directly when you have a moment. Thank you, Jonathan Schwartz - General Manager - (818) 731-4893

September 30, 2023

Great service with the office staff and nice job on my car. Was out when promised More

by MAKVITALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Report | Print
Oct 09, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for leaving Van Nuys Alfa Romeo Maserati a five-star review! We are happy to hear that everything went smoothly during your service visit.

September 30, 2023

The staff are very courteous and friendly and try their best to accommodate a customer. More

by ADINA.E2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marianela Rodriguez, Leor Banayan , Elizabeth Flores
Report | Print
Oct 02, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to hear our team has demonstrated our commitment to customer service at Van Nuys Alfa Romeo Maserati, Adina! Thanks for your review!

September 29, 2023

The quoted price for this service stands at $299, and I ended up buying Mobil One Synthetic ESP Oil 0W/30 6q for $60 (Walmart); Alfa OEM filter (online) for $9.32 + $10 Shipping; Labor $40. $120. I can More

by ADAM@ADAMJLEVINE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Report | Print
Oct 06, 2023 -

Van Nuys Alfa Romeo Maserati responded

Adam, our pricing takes into account various factors, including the expertise of our technicians and quality service assurance. However, we appreciate your feedback and are always open to discussing any concerns or questions you may have about this matter further. Please feel free to reach out at your convenience so that we can address this directly with you. Thank you, Mike Asatryan - Director of Fixed Operations - (818) 423-6255

September 28, 2023

My service representative Yohanna Carpenter was incredibly attentive to my concerns about my Fiat. She was patient and very personable while we spoke of my issue. She had my car serviced incredibl More

by SHIUGAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Report | Print
Sep 29, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that Yohanna was able to provide you with such a positive experience! It's great she could address your concerns and get your Fiat serviced quickly. We appreciate the recommendation, and if there is anything else we can assist you with in the future, please don't hesitate to reach out. Thank you, Mike Asatryan - Director of Fixed Operations - (818) 423-6255

September 28, 2023

They helped me very great during my appointment, Yohana was very helpful with me and did an amazing job. Thank you guys More

by Jesus Pizano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Report | Print
Sep 29, 2023 -

Van Nuys Alfa Romeo Maserati responded

Jesus, we're glad to know Yohana and our team at Van Nuys Alfa Romeo Maserati were able to assist you effectively during your appointment. Thanks for the positive feedback!

Sep 29, 2023 -

Van Nuys Alfa Romeo Maserati responded

Jesus, we're glad to know Yohana and our team at Van Nuys Alfa Romeo Maserati were able to assist you effectively during your appointment. Thanks for the positive feedback!

September 28, 2023

Everyone at the dealership was very very helpful! Will definitely be coming back to Yohana! More

by EEYYDUHH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Report | Print
Sep 28, 2023 -

Van Nuys Alfa Romeo Maserati responded

We are thrilled that you had such a positive experience with Yohana and the team! Thank you for choosing Van Nuys Alfa Romeo Maserati and for sharing your support. Drive safely!

September 28, 2023

Carla was prompt and fantastic! She was helpful and a great asset. I appreciate her clarity and patience More

by drebibo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Report | Print
Sep 29, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that Carla was able to assist you so effectively and efficiently here at Van Nuys Alfa Romeo Maserati. We appreciate your feedback, and we'll make sure she gets the recognition she deserves!

September 28, 2023

They are very professional, each time I've visited service was completed before time promised. More

by cab99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, DANIEL CERNA
Report | Print
Sep 29, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad you've enjoyed our efficient services! We appreciate your business and look forward to seeing you again at Van Nuys Alfa Romeo Maserati!

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