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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.7
2,530 Reviews
Call Dealership (818) 926-4502
View Awards

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,530 reviews

September 26, 2023

They are the best. Yesterday I get my 5th car from them. Thanks so much. More

by EGM5178
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Petros Zhamkochyan
Report | Print
Sep 27, 2023 -

Van Nuys Alfa Romeo Maserati responded

We are blushing! Thank you for supporting Van Nuys Alfa Romeo Maserati with your business and stellar review. Enjoy the new ride!

September 26, 2023

Great options and very quick process! Wonderful sales team! Would highly recommend to anyone to stop on in. More

by JACINDASEGURA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Petros Zhamkochyan
Report | Print
Sep 27, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know you found our sales team and process at Van Nuys Alfa Romeo Maserati wonderful! Thanks for recommending us, we appreciate it.

September 25, 2023

Very professional and efficient. Got me in and out sooner than anticipated and kept me up to date every step of the way. More

by jordan.susman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
Report | Print
Sep 25, 2023 -

Van Nuys Alfa Romeo Maserati responded

Jordan, we're glad to know you had a professional and efficient experience at Van Nuys Alfa Romeo Maserati. We always aim for prompt service while keeping our customers informed. Thanks for the review!

September 25, 2023

Highly recommend Van Nuys Alfa Romeo Maserati. Carla was fantastic and made the entire experience very good! More

by Wali
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
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Sep 26, 2023 -

Van Nuys Alfa Romeo Maserati responded

Wali, we're so glad to know that Carla made your experience at Van Nuys Alfa Romeo Maserati a fantastic one! Thanks for the high recommendation!

September 23, 2023

Very thorough communication. Professional and courteous. Mechanic staff is also detail oriented and efficient with inspections. More

by mailpfoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Report | Print
Sep 25, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know you had a positive and thorough experience with our team here at Van Nuys Alfa Romeo Maserati. We pride ourselves on detailed and efficient service, so it's great to see that reflected in your visit! Safe travels down the road!

September 23, 2023

So Kim, employees included on this survey are disrespectful, astute attitudes, lying, misleading, insensitive, unprofessional idiots. From all my years’ purchasing foreign cars through this year More

by Aleshia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Swan Kim, Petros Zhamkochyan, Juan Henriquez, Lilia Alvarado, Kevin Nagayama, Amine Drissi, Jose Murillo, KARIM DARCUIEL
Report | Print
Sep 24, 2023 -

Van Nuys Alfa Romeo Maserati responded

Aleshia, I'm truly sorry to read about your experience. It's our aim to provide respectful and professional service at all times, so it's concerning that we've fallen short of this standard in your case. We take these matters seriously and would like the opportunity to address them directly with you. Please reach out when you have a moment so we can work towards resolving any issues together. Thank you, Raed Malaeb - General Manager - (818) 787-0800

September 22, 2023

Courteous, super professional and all around great service! Took my car in and was extremely satisfied More

by BAYARDOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
Report | Print
Sep 24, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know you had a great experience with us at Van Nuys Alfa Romeo Maserati! Thank you for trusting us with your car and we look forward to serving you again in the future.

September 21, 2023

Great customer service from Elizabeth and the maserati mechanic. Took care of whats needed and answered all of my questions. More

by tmeschyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
Report | Print
Sep 22, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thanks for the shout-out! We're glad to know Elizabeth and our mechanic were able to assist you at Van Nuys Alfa Romeo Maserati. Don't hesitate if you have more questions in the future!

September 20, 2023

The wait to buy a car and spend a good amount of money was way too long. They need to have more than one finance person. Absolutely unprofessional. More

by ruth.malave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Hurtado
Report | Print
Sep 22, 2023 -

Van Nuys Alfa Romeo Maserati responded

Ruth, I'm sorry to hear your wait was longer than expected. We strive for efficiency and professionalism in all our transactions, and will certainly take note of your feedback regarding staffing. If there's anything else you would like to share, please contact me directly - I want to ensure all of your concerns are addressed. Thank you, Raed Malaeb - General Manager - (818) 787-0800

September 19, 2023

The online purchase is a very long process. It takes awhile to get a response from anyone and I drove 2 hours to meet with a notary and the most important documents weren’t even in the packet, More

by SHANI_ARCHULETA
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Hurtado
Report | Print
Sep 24, 2023 -

Van Nuys Alfa Romeo Maserati responded

Shani, I'm sorry to read about your experience with the online purchase process. We aim for efficiency and clear communication at all times so it's disappointing to learn we've fallen short in this instance. Your concerns are important and I'd like the opportunity to address them directly. I will search for your contact information and be in touch soon. Thank you, Raed Malaeb - General Manager - (818) 787-0800

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