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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.4
2,533 Reviews
Call Dealership (818) 926-4502
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5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,533 reviews

January 01, 2024

Great customer service super helpful and really knowledgeable and the location was easy to find More

by miagarcia131
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Nagayama, Petros Zhamkochyan
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We appreciate your business and hope to see you again at Van Nuys Alfa Romeo Maserati. Safe travels!

December 31, 2023

Pretty good experience. My warranty didn't cover everything which was disappointing. Oh well. X More

by jluvluv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Petros Zhamkochyan
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Jan 08, 2024 -

Van Nuys Alfa Romeo Maserati responded

While I'm glad your overall visit went well, I'm sorry if your warranty didn't cover every service like you were expecting it to. If you'd like to discuss this further or have any particular questions regarding your warranty, please feel free to reach me using the number I've included below. I'd be more than happy to assist you. Thank you, Mike Asatryan - Director of Fixed Operations (818) 423-6255

December 31, 2023

The service person attending to my needs was stellar. Incredible bed side manner and service More

by SOMMERKINGS2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Mendoza
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

We're thrilled to receive this flattering review of Van Nuys Alfa Romeo Maserati! We will be sure to pass along your kudos to our team. Have a lovely day!

December 30, 2023

they always get the work done in a timely manner. I really like working with Elizabeth she's extremely professional. More

by info81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that you've had a positive experience with our team, especially Elizabeth! Thanks for choosing Van Nuys Alfa Romeo Maserati and we look forward to serving you again in the future.

December 29, 2023

Carla did a great job of helping with the service of our Alfa. She reviewed all the work to be completed and advise me if the total. She answered all my questions and was very knowledgeable about Alfa produ More

by USCTROJANFAMILY
Recommend Dealer
Yes
Employees Worked With
Carla Doudoumian
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know that Carla was able to assist you with your Alfa service at Van Nuys Alfa Romeo Maserati. It's great hearing how knowledgeable and helpful she was during the process. Thanks for sharing this positive feedback!

December 29, 2023

I had leased there previously. Everyone is practically all new there now and they all seem to be learning. From when I came to drop off my last lease and pick a car to driving off More

by joelive
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

Joelive, thanks for your patience during the process at Van Nuys Alfa Romeo Maserati. We're glad to know that Garrett was helpful throughout your experience and we'll work on speeding things up in the future!

December 28, 2023

Richard, Jean and the team at the delearship were very helpful. Richard from the beggining was always answering questions and was easy to reach for more questions More

by CAP.TAMAYO
Recommend Dealer
Yes
Employees Worked With
Richard Samaco
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Dec 28, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know that Richard, Jean, and the rest of our team at Van Nuys Alfa Romeo Maserati were able to assist you. We always aim for accessibility and open communication with our customers. Thanks for your feedback!

December 28, 2023

Yohana who works at the service department provided me with excellent costumer service. 10/10 would recommend. More

by GREG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohana
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Dec 28, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know that Yohana provided excellent service during your visit at Van Nuys Alfa Romeo Maserati. Thanks for the recommendation—we appreciate it!

December 27, 2023

Carla was good. Everything covered under warranty so no issues. Thank you for the service. More

by jcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
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Dec 27, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to hear Carla offered quality service and that your warranty covered the work! Thank you for being a Van Nuys Alfa Romeo Maserati customer!

December 26, 2023

Great customer experience! Carla Doudoumian at Van Nuys Alfa Romeo Maserati did a wonderful job of explaining the services performed on Alfa! More

by USCTROJANFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Doudoumian
Report | Print
Dec 26, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know you had a great experience with Carla at Van Nuys Alfa Romeo Maserati! We strive for excellent customer service and it's wonderful to see that reflected in your visit. Safe travels in your Alfa Romeo!

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