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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
4.7
2,530 Reviews
Call Dealership (818) 926-4502
View Awards

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,530 reviews

July 19, 2023

Excellent service would love to recommend all my friends and family there Couldn't be more satisfied More

by HAMLETHARUTUNYAN
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores, Elizabeth Flores
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Jul 20, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Van Nuys Alfa Romeo Maserati team. Drive safely, and we hope to see you back again down the road!

July 19, 2023

False advertising, did not disclose a missing key until the car was picked up. Adding items to the final price without disclosing it Unfortunately a bad experience buying such nice car. More

by stevencigar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
KARIM DARCUIEL
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Aug 03, 2023 -

Van Nuys Alfa Romeo Maserati responded

This is not the type of experience we want for our customers, and I apologize that you were not greeted with the sale you had hoped for. We strive for transparency and it's disappointing that you were not made aware of the one key until the end of the sales process. I would like to personally assist you and see how we can improve your 1-star rating, so please reach out to me at your earliest convenience. Thank you, Swan Kim - Sales Operations Manager - 747-216-0328

July 17, 2023

I was helped immediately, the service representative was courteous and my car was ready when promised. Thank you. More

by Tig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter
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Jul 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to hear that you had a positive service experience here at Van Nuys Alfa Romeo Maserati! Thank you for choosing us and taking the time to leave a review. We appreciate your kind words and hope to see you again down the road!

July 17, 2023

Carla the service rep was amazing. Shirt wait time and personal service. Answered all my questions More

by HELENAK55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Doudoumian
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Jul 17, 2023 -

Van Nuys Alfa Romeo Maserati responded

We are glad to hear that Carla provided efficient and informative support. Thank you for choosing Van Nuys Alfa Romeo Maserati!

July 17, 2023

Very fast service. Super happy about this dealer.Elizabeth very smart.I will bring my cars always here More

by Artsbodyshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores
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Jul 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

Happy customers make us happy, and we're overjoyed Elizabeth could offer expertise that's helped earn Van Nuys Alfa Romeo Maserati your loyalty! Thanks for the stellar review!

July 16, 2023

Aimee and Nester have great customer service very helpful. Alfa Romeo dealership in Van Nuys have a variety of beautiful cars. More

by S.Lara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amine Drissi
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Jul 17, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the great review! We're glad to hear that Aimee and Nester provided excellent customer service and assistance. We appreciate your business and we wish you safe travels ahead. Take care, from all of us here at Van Nuys Alfa Romeo Maserati.

July 16, 2023

Daniel always has a great attitude & is consistent BUT the dealership needs to get back to peoples messages. Customers shouldn’t have to repeatedly call back for the same question or try to reach the same More

by Nokneej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohanna Carpenter, Elizabeth Flores, DANIEL CERNA
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Jul 17, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We appreciate your feedback and will make sure to address any communication issues. We're glad that Daniel provided excellent service, and we'll work on improving our responsiveness as well. Have a great day!

July 15, 2023

Daniel was great , so professional and on top of his work. He explained every question I had. It was pleasure to deal with him More

by EVELYNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL CERNA
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Jul 17, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the positive review! We're glad to hear that Daniel provided you with excellent service and answered all your questions with expertise. It was our pleasure to assist you, and we hope to see you again at Van Nuys Alfa Romeo Maserati down the road!

July 15, 2023

They are extremely helpful, always honest, reasonable, and cared about my needs as a customer. More

by Ultimatevegito11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Flores, DANIEL CERNA
Report | Print
Jul 17, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're absolutely thrilled our team has offered transparent and attentive professionalism that's made you feel valued as a Van Nuys Alfa Romeo Maserati customer! Thanks for the wonderful praise!

July 15, 2023

Excellent service as usual Got my vehicle on time Great team work and customer service More

by angelamatevosyan
Recommend Dealer
Yes
Employees Worked With
Yohana
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Jul 17, 2023 -

Van Nuys Alfa Romeo Maserati responded

These are all things we love to hear! Thank you for supporting Van Nuys Alfa Romeo Maserati with a stellar review. Safe travels!

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